Notificaciones

Plan de contingencia de retraso en pista

Scandinavian Airlines System’s Contingency Plan for Lengthy Tarmac Delays describes what SAS will implement during a lengthy tarmac delay.

SAS’s goal is to make every flight a safe and pleasant experience for our customers. SAS’s Plan will be activated during times when customers on these flights are experiencing tarmac irregular operations involving a lengthy tarmac delay. In most cases the cause of lengthy tarmac delays is outside of SAS’s reasonable control (e.g., weather events, inefficiencies of today’s air traffic control (ATC) systems, government operating restrictions, and airport construction projects). There also may be times when unanticipated flights delays may occur due to airline operations, but no matter what the cause, SAS commits to implement measures under this Plan.

Consistent with DOT regulations, SAS’s Plan covers all SAS scheduled and public charter flights operated to and from the US With respect to SAS codeshare flights operated by another carrier that depart from or arrive at a U.S. airport, the tarmac delay contingency plan of the operating carrier governs as provided for in SAS’s Conditions of Carriage.

This SAS Plan is adopted for all scheduled and public charter flights operated to and from the United States.

  • For all flights covered by this Plan that depart from or arrive at a U.S. airport, SAS will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing travelers to deplane, unless: (i) The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane travelers; or (ii) Air traffic control advises the pilot-in-command that returning to a gate or another disembarkation point elsewhere in order to deplane travelers would significantly disrupt airport operations.

  • For all flights covered by this Plan, SAS will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pi-lot-in-command determines that safety or security considerations preclude such service.
    For all flights covered by this Plan, SAS will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  • For all flights covered by this Plan, SAS will ensure that travelers on the delayed flight receive notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.

  • For all flights covered by this Plan, SAS will notify travelers on the delayed flight beginning 30 minutes after the scheduled departure time (including any revised departure time that travelers were notified about before boarding), and every 30 minutes thereafter, that they have the opportunity to deplane from the aircraft if it is at the departure gate or at another disembarkation area with the door open if the opportunity to deplane actually exists.

  • SAS has sufficient resources to implement this Plan, when necessary.

  • SAS has coordinated this Plan with airport authorities (including terminal facilities operators, where applicable) at all U.S. airports that SAS serves, including regular U.S. diversion airports.

  • SAS has coordinated this Plan with U.S. Customs & Border Protection (CBP) and the Transportation Security Administration (TSA) at each U.S. airport that SAS serves regularly, including regular U.S. diversion airports.

De acuerdo con el reglamento de la Agencia de Transporte de Canadá, el Plan de SAS cubre todos los vuelos chárter públicos y programados de SAS operados hacia y desde Canadá. Con respecto a los vuelos de código compartido de SAS operados por otra aerolínea que salen o llegan a un aeropuerto canadiense, estarán regulados por el Plan de Contingencia de retrasos en pista de la aerolínea operadora, según lo dispuesto en las Condiciones de Transporte de SAS.

SAS no permitirá que una aeronave permanezca en la pista de un aeropuerto canadiense durante más de tres horas (o 3 horas y 45 minutos si la salida es inminente) antes de permitir que los pasajeros desembarquen, a menos que: i) sea imposible desembarcar, incluso por motivos relacionados con situaciones fuera del control de la aerolínea operadora (tales como, entre otros, motivos de seguridad y protección, tráfico aéreo o control aduanero).

Durante un retraso en pista, SAS proporcionará a los pasajeros lo siguiente, a menos que sea imposible por motivos relacionados con situaciones fuera de nuestro control (tales como, entre otros, motivos de seguridad y protección, tráfico aéreo o control aduanero):

  • Acceso a instalaciones sanitarias operables.

  • Ventilación adecuada y refrigeración o calefacción de la aeronave;

  • Alimentos y bebidas, en cantidades razonables, teniendo en cuenta la duración del retraso, la hora del día y la ubicación del aeropuerto.

  • La posibilidad de comunicarse con personas fuera de la aeronave, si es factible; y

  • Si es necesario, SAS también se asegurará de que se disponga de atención médica adecuada.

Durante un retraso en pista, los pasajeros recibirán notificaciones cada 30 minutos sobre el estado del retraso en pista. La aerolínea operadora también compartirá información sobre el motivo del retraso, si se conoce. Durante largos retrasos en pista, el piloto hará todo lo posible para proporcionar a los pasajeros información actualizada y garantizar que el retraso en pista sea lo más corto posible mediante la coordinación con las partes involucradas.