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Information on this page will only be available in English 

(Updated 29JAN20 14:36 CET)

Coronavirus

(Updated 29JAN20)

SAS is in close contact with both health and aviation authorities to get the latest information regarding the Coronavirus and flu linked to the Wuhan region, China.
WHO has as of today not published any travel restrictions regarding international travel.

For more information regarding Travel Advice, please visit the World Health Organization's web site or your local National Public Health Agency's website.
 

Health declaration
Due to the current situation in China, Chinese authorities now require all inbound travelers to fill in a health declaration. Completed declarations are to be presented at immigration upon arrival. SAS will provide you with a copy to fill in before your departure at the airport. 

SAS is following the situation closely and will provide updates according to the recommendations from relevant authorities. 
 

Voluntary change of flight
We are offering our customers travelling to/from/via Beijing, Shanghai and Hongkong to voluntary change their reservation. We also offer a refund. 

You have the possibility to rebook your flight to another travel date or refund your ticket according to below options:

Is the departure date of your flight to/from/via Beijing, Hong Kong or Shanghai on 26 January 2020 – 29 February 2020 and your ticket number starts with 117 issued on/before 28 January 2020 on a SAS operated flight? Then your new departure date should be no later than 31 May 2020.

You can change your travel dates only if the same airlines and travel class is available as mentioned in your original ticket. You will not have to pay the change fee.
 

How to rebook and apply for a refund
Your ticket must be purchased on SAS webb, SAS App or SAS Call Center. If you booked via a travel agent or a tour operator, please contact them directly. 

Log into  My Bookings and change your travel dates yourself (you need to change country on the website to the same as where you did your original booking). If your itinerary includes other airlines you need to contact SAS Customer service for rebooking.

Links to My Bookings and refund application can be found on top of this page. SAS will not absorb costs such as, but not limited to, accommodation, food and surface/air transportation for voluntary rebooking.
 

Runway closure at Bologna (BLQ) airport 16-20SEP20

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due runway closure between 16SEP20  and 20SEP20. This will affect our flights between Copenhagen and Bologna (BLQ).  Customers with existing reservations will be rebooked to Malpensa (MXP). 
 

New Zealand introducing the New Zealand Electronic Travel Authority (NZeTA) effective 01OCT2019

(Published 26AUG19)

Effective 01OCT2019 the New Zealand Government is introducing the New Zealand Electronic Travel Authority (NZeTA). Visitors from 60 visa waiver countries, transit passengers from 24 transit visa waiver countries, all airlines crew members (except those with Australian or New Zealand citizenship) and Australian Permanent Residents, must hold an NZeTA before they travel to New Zealand.  More information can be found via the New Zealand Immigration website
 

Apple MacBook Pro batteries onboard

(Published 22AUG19)

A limited number of batteries in Apple 15-inch MacBook Pro devices sold between September 2015 and february 2017 are defective and will
be replaced by Apple.
Passengers should check the Apple support webpage for details, as the faulty devices can only be identified via their serial numbers.
In general lithium batteries that are damaged, defective or recalled are not allowed onboard an airplane

No Boeing 737 Max 8 in SAS fleet

(Published 12MAR19)

SAS has no aircraft type Boeing 737 Max 8 in the fleet.

You can find more information regarding the SAS fleet here: https://www.sasgroup.net/en/the-fleet/