Latest Updates

Page updated 2022-06-29 08:27:31 CET

Notification of strike from the Pilot unions in Sweden, Norway and Denmark

On 9 June 2022, SAS received a notice of conflict from the pilot unions in Sweden, Norway and Denmark, including SPF (Svensk pilotförening), NSF/NF (Norsk Flygerforbund) och DPF (Dansk Pilotforening).

The pilot strike is postponed and the earliest possible start date for a potential strike is 02 July 2022 - 00:01

Mediation is ongoing and as always, SAS has a strong ambition to find a solution, thus avoiding conflict

Longer waiting time than usual on chat and phone


Our staff does not have any additional information available regarding potential cancellation or delays on your flight.

Check the status on your reservation through SAS’ self-service solutions and avoid a long wait on the phone/chat lines.

Check status on your flight - Flight status information will be continuously updated during a potential strike.

We offer rebooking free of charge once, as long as your flight is not canceled. Please check the criteria for rebooking your reservation. You can find more information under "Rebooking free of charge due to a potential pilot strike".

During the summer, many people are traveling, therefore there are limited available seats. This means that we unfortunately may have difficulties finding a new seat within the same time frame as your current booking.

Cancellations & Delays

If your flight is canceled

If your flight is delayed

Rebooking free of charge due to a potential pilot strike

As a precaution SAS offers passengers booked on flights that will be impacted by a potential pilot strike the option of rebooking the ticket once, free of charge.

The offer is valid for SAS tickets on SAS operated flights:

  • SAS Scandinavia

  • SAS Link

  • SAS Connect

  • Wetlease partners - Air Baltic, CityJet, XFLY

If you bought your ticket via a Travel Agent or a Tour Operator, please contact them directly. 

If you are traveling on a charter with a SAS flight that has flight number SK7000-SK7999, please contact your tour operator. You will find contact information in your travel documents.

You can change your reservation free of charge on My Bookings, when the following criteria's are met: 

  • You bought the ticket on SAS website, SAS App or via SAS Customer Service.

  • Flight is not canceled 

  • The departure date of your flight is between 26 June 2022-03 July 2022 

  • Your ticket is bought and issued on/before 23 June 2022 

You can change to new travel dates up until 360 days in advance, from the date you make the change.

Your rebooking must be made to:

  • Another SAS operated flight

  • To the same destination as on the original ticket

  • Same service class as on the original ticket must be available

Contact SAS Customer Service or your Travel agent for rebooking if you are travelling with:

  • An infant

  • Ordered a special meal

  • Are travelling as an unaccompanied minor

  • Have requested transportation of a wheelchair

  • Travel with a pet

Please note that if you have a group reservation and would like to rebook, you must contact the Travel agent where you purchased the tickets.

SAS will not reimburse travelers for costs such as, but not limited to, accommodations, meals or surface or air transport related for voluntary rebookings. 

A potential pilot strike doesn't affect all departures, see the status of your flight here

More information regarding flight disruptions

Called off - Industrial Action in Norway by Norsk Flytekniker Organisasjon

(Updated 28 June 2022 10:55)

Strike is called off!

Strike amongst aircraft technicians in Norway.

Travelers are advised to meet at the airport as planned, unless contacted by SAS. If your trip is affected by disruptions you will be contacted by SMS. 

You can check the status on your flight via My Bookings on our homepage or by checking status on your flight here.

Read more about Flight disruptions

At the airport

We recommend all travelers to allow extra time for arrival at the airport before departure.

There are at the moment longer queuing times than usual at the airports, both for check in and security.

Remember to have all travel documents with you when traveling.

Check-in online and then proceed to the airport where your travel documents will be checked manually if necessary.

Check-in at Stockholm Arlanda, Copenhagen and Oslo opens 04:00 AM all weekdays including weekends.

When travelling from Terminal 5 it's possible to use the security control at both Terminal 5 and 4 but please note:

  • If you haven't checked-in online, check-in must be made at Terminal 5

  • If you travel with baggage it must be delivered at Terminal 5

When checked-in and baggage delivered at Terminal 5 / no baggage, you have the option to use the security control at both Terminal 5 and 4.

Updates due to the current situation in Ukraine

Due to the current situation in the region SAS has decided to pause all flights to Ukraine and Ukraine airspace until further notice.

Due to the closure of Russian airspace, SAS has decided to pause all flights between Denmark and Japan until 02 Sep 2022.

As a consequence of the closure of Russian airspace, we are also making changes to routings for our flights to China resulting in longer flight times of approx. 2 hours.

The safety of passengers and employees always comes first for SAS. We are monitoring the situation closely and will update new information on this page.

We are sorry for any inconvenience this may cause you and do our best to minimize the effects to you.

Plan your trip

(Updated 30MAY22)

FACE MASK ONBOARD SAS FLIGHTS

The requirement for mandatory face masks is removed from all SAS flights, except for flights to/from China and Canada.

SAS is continuously following the recommendations from EASA regarding mandatory use of face masks on all other SAS flights.

When Face Mask required:

  • All passengers from 6 years of age must wear facemask from boarding, during the entire flight until disembarking.

  • Passengers without a face mask will be denied boarding.

  • SAS recommends that passengers bring masks in order to change the mask after four hours of use, as well as bringing along extra masks.

  • It is important to be aware that you may be required to wear a mask at your destination.

You must bring your own face mask that covers nose and mouth. SAS accepts single-use medical face masks. Homemade face masks or fabric masks / cloth face coverings are not accepted.

Wearing a face mask is mandatory for the entire journey, from onboarding until you leave the aircraft. Face masks that are allowed on board include single-use masks of FFP2, KN95, N95 standards or surgical masks such as IIR or similar. Protection made out of cloth, visors or covers with ventilation valves are not permitted on board.

For passengers that states they are exempted to wear a face mask onboard the following applies:

  • A document from a  medical doctor must be shown that states the reason for not wearing a face mask and must be written in a Scandinavian language or in English and shall not be older then three months.

  • Also a proof of a negative SARS Cov-2 test (PCR or Antigen test) not older then 48 hours must be presented (Effective from 15 February 2021.)

To/from Canada

From 2 years of age, it is a requirement to wear face mask on flights to/ from Canada. The passengers must wear mask at all times during the boarding process, during the entire flight and during disembarkation.

Exceptions:

  • Passengers under 2 years of age.

  • Passengers from 2 years of age, but less than 6 years of age who is unable to tolerate
    wearing a mask.

  • A person who provides a medical certificate certifying that they are unable to wear a mask
    for a medical reason.

  • A person who is unable to remove their mask without assistance

  • A person who is unconscious

  • During the flight when the safety of the traveler could be endangered by wearing a mask or for brief periods when the person is eating, drinking, or taking oral medications.

    Note: it is a requirement to wear mask at the airport in Canada

Read more about SAS Safe Travel

Face Mask at Airports

SAS strongly recommend all customers to check the requirements of wearing face mask at airports when traveling.

In case of positive COVID19 test

If you or a travel companion in the same reservation are tested positive for COVID19 within 7 days of departure, you may contact customer service to receive a SAS Travel voucher or get assistance to rebook your flight without rebooking fee.

  • The rebooking option is only valid for partially used tickets.

  • In case of rebooking to a higher fare, the difference between the fare paid and the higher fare will be added. 


Passengers with totally unused tickets for travel to/from USA or Asia will receive a SAS Travel voucher.

The SAS Travel voucher will cover the ticket/bookings value. SAS Travel Voucher is a non-refundable voucher.

If you have made your reservation through a travel agent, please contact them for available options.

Are you planning to travel and need a certificate proving you are fit to travel? Some countries require a negative corona test result (PCR-tests or a rapid antigen tests) and a medical certificate before you can board the aircraft or to enter the country. Some countries require it for transit as well.


SAS PARTNERS FOR COVID19-TESTING

To ensure easy access to testing services at a discounted price we have partnered with the healthcare service companies Vaccina and Expresscare. You can start your journey with peace of mind, as you are provided with a Covid19-test that meets the international quality standards. The test methods used by our partners is the most accepted coronavirus test in the world. Please note, if testing is not available in your city with any of the options presented above, please check your local options. 

  • Ensure to plan your testing well in advance of the trip and make sure to read the instructions and terms carefully before booking. 

  • Also please consider that opening hours on the clinics may change during week-ends and holidays. 

  • The testing providers is fully responsible for the testing, issuance of travel certificates and any support related to this service.


SWEDEN

OFFER FROM VACCINA

Vaccina offers Covid19-testing (PCR-tests and rapid antigen tests) in Sweden. The response time for PCR-tests same day in Stockholm/Arlanda, Malmö and Göteborg and the day after in other cities. Response time for rapid covid/antigen tests is 45 minutes. 

To use this service, please proceed to Vaccina’s website via the link below to get more information about opening hours, test procedures and to book time for testing.


OFFER FROM EXPRESSCARE

Expresscare offers Covid19-testing (PCR-tests and rapid Antigen tests) in Sweden at 21 sites including Arlanda and Landvetter. The response time for PCR-tests is same day, or the day after depending on when the test is taken. Response time for rapid covid/antigen tests is 1 hour.

To use this service, please proceed to Expresscare’s website via the link below to get more information about opening hours, test procedures and to book time for testing.

Norway

Offer from Oslo Helse

Oslo Helse offers Covid19-testing (PCR-tests and rapid antigen tests) in Norway, Oslo at two sites in the city centre and Gardermoen airport. The response time for PCR-tests is 1-2 hours for Fast Track and 1-2 days for PCR Express 15 minutes for the antigen test.

To use this service, please proceed to Oslo Helse’s website via the link below to get more information about opening hours, test procedures and to book time for testing.
Book PCR-testing and antigen testing in Norway, Oslo. For Oslo centre and drop in, Gardermoen airport.


DENMARK


COVID19 TESTING DENMARK

At coronaprover.dk you can book an appointment for a Covid19-test.
At sundhet.dk you download your personal Covid19-passport . At Copenhagen airport (Kastrup) passengers can also get a covid-tested both before the security check and in the transit area. 

Here you can find more information about the Covid19-testing at Copenhagen airport  and book you time for testing (See heading ‘Falck offers PCR and antigen Covid19-tests at Copenhagen Airport’).


UNITED KINGDOM


OFFER FROM QURED

Qured offer a number of Covid19-testing solutions to travellers going to and from the United Kingdom. For travellers flying to the UK, Qured is a Government approved provider for the Day 2 & 8 and the Test to Release program. Use the SAS 14% discount code when purchasing your Qured test kits: SASTRAVEL 

To use this service, please proceed to Qured´s website via the link below to get more information about opening hours, test procedures and to book time for testing.


OTHER - EUROPE


SPAIN

Las Palmas -  Eurofins Megalab is located between Terminal 1 and 2, provides test prior appointment arranged through their website 

Malaga – Recoletas together with Arquimea test facility is located at departure level and provides test prior appointment arranged through their website 


PORTUGAL

Funchal - At Madeira Airport, Synlab laboratories allow antigen testing. Located at Level 1, next to ANA information desk.

Faro - At Faro Airport there is an increase in capacity on antigen rapid testing and we inform you that:
Passengers with a flight booking on the current day,  who need rapid antigen test, should go to Synlab Customer desk.
Passengers with a flight booking the next day, who need rapid antigen test, should go to Check-in counter no. 27.

Lisbon - At Lisbon Airport, Synlab laboratories allow testing. Located at Level 2 shop area for PCR and antigen test and at P1 parking for rapid antigen test.


FREQUENTLY ASKED QUESTIONS

1."IS IT SAS THAT CHECKS THE COVID-19 TEST RESULTS AND/OR TRAVEL CERTIFICATE AND AFTERWARDS DECIDES IF I CAN GET ON THE PLANE?"

1. This is difficult to answer directly as it depends on the destination you are flying to. Some countries require the airline to check this prior to departure, in other countries it is checked only upon arrival to the destination and some require both on departure and on arrival.

 

2. "I DON'T HAVE A TEST BECAUSE MY FINAL DESTINATION SAYS I DON'T NEED IT. HOWEVER, I’M NOT FLYING DIRECTLY, CAN I STILL GO THROUGH MY TRANSIT?"

2. Most often you can go through transit and a confirmed Covid-19 test is not needed when in transit. However, there are exceptions such as when travelling through China. Please make sure to check what requirements are needed for your trip before travelling.


3. "I'VE BEEN DENIED BOARDING, WHAT HAPPENS NOW?"

3. The customer is always responsible for finding out what requirements apply to documents (passport, visa, etc.). You are also responsible for adhering to what entry requirements apply to vaccinations and, which also includes the requirements that apply due to Covid-19. If a customer is denied boarding due to the absence of entry documents, the customer may rebook according to the ticketing rules. If the ticket is not re-bookable, the customer is responsible for purchasing new tickets. The same rules apply if the customer is denied entry to a country i.e ticket rules apply. Please find more information on these regulations in the Conditions of Carriage, in particular in Chapter 15. 

 

4. "WHERE CAN I FIND INFORMATION REGARDING ENTRY RESTRICTIONS ? 

4. If you need more information; contact your local authorities or the respective country's embassy and keep yourself updated on the latest entry regulations via IATA Travel Center   or Star Alliance   and Traffic Information | SAS

 

  • Please note, if testing is not available in your city with any of the options presented above, please check your local options. 

  • Ensure to plan your testing well in advance of the trip and make sure to read the instructions and terms carefully before booking.

  • Also please consider that opening hours on the clinics may change during week-ends and holidays. The testing providers is fully responsible for the testing, issuance of travel certificates and any support related to this service.


Please note, all passengers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through. If rejected to travel, refund permitted according to fare rules of the ticket. 

Any costs in connection with refused entrance will be imposed on the passenger.

If you need more information; contact your local authorities or the respective country's embassy and keep yourself updated. If testing is not available in your city with any of the options presented above, please check your local options.

Entry Requirements for your destination

It is your responsibility to inform yourself about, and fulfill the latest Entry Requirements due to COVID-19 for your destination, return trip and any possible transit countries.

If you need more detailed information, contact your local authorities or the respective country's embassy.

If you are travelling to China and US you can also read about these specific requirements here.

Due to government mandates and restrictions, Entry Requirements can change at any time and with very little notice. Keep yourself up to date close to your departure.

Country specific requirements

It is your responsibility to check the latest Entry requirements due to COVID-19 for your destination. Requirements may apply even if you are a citizen or resident of that country, for your return journey or for the country where you are transferring to a connecting flight.

Please be aware that if you fail to comply with all the Entry Requirements for your trip you may be denied boarding or refused entry to your destination. All costs connected to this will be covered by the passenger.

Due to government mandates and restrictions, Entry Requirements can change at any time and with very little notice. Keep yourself up to date close to your departure.

You can also keep yourself updated on the latest entry requirements via IATA Travel Center or Star Alliance.

(Updated 17MAY21)

Requirements for customers traveling to China:

Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling from, to or are in transit through. 

  • All Foreign passengers must hold a visa that has been issued after 28MAR2020. 

     

  • All passengers (including Chinese nationals) are required to complete an electronic Customs Health Declaration Form prior to travel and show proof of having completed the form before boarding. The proof must also be shown to authorities upon arrival in China. The proof is a print/ or screenshot of the QR code that you receive when you have completed the electronic declaration.

  • You complete the form via one of the following channels: WeChat, Mobile App (Android/ iOS versions available), or at 

  • Please complete your Electronic Health Declaration form only after you have checked-in on your flight to China, as you will need to enter your actual seat number in the form. The health declaration is only valid for a limited time, so don’t complete the form to early, especially if you have long transfer time in Copenhagen. Please have the QR code (you receive the QR code when you have completed the Health declaration form) available, as you must present it to the airline at the time of boarding the flight from Copenhagen to China. You can see what documents you need 

  • Please note that the online form does not accept all email addresses (you need to submit your email address to receive the required QR-code). If you are not able to complete the online declaration successfully, kindly use WeChat or download the Mobile App.

    UPDATED REQUIREMENTS FOR CORONAVIRUS TESTING


  • All passengers traveling from Copenhagen to China must hold a negative COVID-19 nucleic acid test result and a negative IgM anti-body test. Both tests must be issued at most (earliest) 48 hours before departure. 

  • All passengers traveling in transfer via Copenhagen to China must hold an additional negative Coronavirus (COVID-19) nucleic acid test and a negative IgM anti-body test issued at most (earliest) 48 hours before departure. This additional test must be taken at a facility in the transit country (CPH, Denmark).

  • The COVID-19 nucleic acid test and the negative IgM anti-body test shall be carried out at a facility designated or recognized by the overseas Chinese Embassy/ Consulate in the country where you start your journey (please contact the local Chinese Embassy for details). Link to the 


  • You must send information regarding your negative COVID-19 test and the negative IgM anti-body test together with a scanned copy of your passport and flight details (via email or WeChat), to the local Chinese embassy/consulate in the country where you start your journey.

  • A special Health Code (for Chinese nationals) or an Embassy endorsed Health Declaration Form (for foreign nationals) must be obtained from the local Chinese Embassy/Consulate before travel.

  • SAS will check the health codes/forms at time of boarding – failure to obtain a health code/form from the embassy prior to travel or holding a code/form that will expire before the person arrives in China, will result in denied boarding from the flight. You can see description and pictures over the required documents 

     


  • Note: As of 07NOV2020, if you travel to China via Copenhagen, you need to get tested for Coronavirus and get a negative test result, not only in the country of your departure, but also at your transit airport. For test facilities see below. 

  • Due to this requirement, plan enough time to obtain and validate the two Covid-19 tests by the Embassy in the transit country (including waiting time).

  • Customer from domestic flights in Denmark transferring to flights from Copenhagen to China are not required to be tested at Copenhagen airport if you already have a test not older than 48 hours from your origin destination in Denmark.

  • A temperature check will be performed at the departure gate in Copenhagen. 


  • Those not fulfilling the health requirements set by the Chinese authorities and those showing symptoms of COVID-19 will be denied boarding.


  • Upon arrival in China you will be tested for COVID-19 and you will be quarantined for 14 days at your own cost in designated places. 


  • Designated Testing Service Copenhagen Airport authorized by Chinese Authorities: 

Note: Due to the requirements from the Chinese authorities there will be an embargo for Animal in luggage compartment (AVIH), Pet in cabin (PETC) and wheelchair, when unescorted (WCHC - Passenger is completely immobile), for travel to Shanghai (PVG). The embargo is valid until further (upd 06OCT20).

Any costs in connection with refused entrance will be imposed on the passenger.

(Updated 13 June 2022)
Valid until further notice

Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling to or are in transit through. 

With immediate effect the following changes apply:

  • The requirement regarding COVID-19 tests is withdrawn for All passengers

  • Vaccine requirement for non -US citizens remains in place – no changes to requirement

  • The Attestation Form must be completed by All non - US citizens from the age of 2 years.

  • US citizens no longer need to complete the Attestation Form.

General requirement

See: IATA Travel Center


COVID-19 Vaccine and Test Requirements

All passengers from the age of 18 must present the following: 

  • A Vaccination certificate showing that they were fully vaccinated at least 15 days (day of vaccination + 14 days) before arrival. The vaccine shall be
    approved vaccines or authorized and World Health organization (WHO) emergency use listed EUL vaccines: (Astra Zeneca (SK Bioscinece) (Vaxzevria),
    Pfizer-BioNtech (Commirnaty), Moderna, Covishield, Covaxin, Covavax, Jansen/ J&J (single dose), Nuvaxovid, (Novavax), Sinopharm (BIBP) and Sinovac.  

A combination of these vaccines is accepted if administrated at least 17 days apart.

More information can be found at CDC – International travel during Covid19

  • Passenger Details (e.g. name and date of birth) in the certificate must match those stated in the passport or other travel document. 

  • Documentation must be verifiable (digital or paper) OR non-verifiable digital or paper). 
    -  Verifiable record, typically includes a QR code
    - Non-verifiable record is an official record not linked to an official database.  

  • Fully vaccinated mean one of the following: 
    - 2 weeks (14 days) since a person’s second dose in a 2-dose series of an accepted COVID-19 vaccine.
    - 2 weeks (14 days) since the person received 2 doses of any “mix-and-match” combination of accepted COVID-19 vaccines listed in table above.
    - 2 weeks (14 days) since a person received one dose of an accepted single-dose-series COVID-19 vaccine (e.g., Janssen/J&J)

This does not apply to: 

  • Nationals of the USA  

  • Residents of the USA

  • Passengers under 18 years

  • passengers with a letter issued by a doctor providing that the passenger is medically unable to receive the vaccine.

  • passengers with the following visas: A-1, A-2, C-2, C-3 (as a foreign government official or immediate family member of an official), E-1 (as an employee of TECRO or TECO or the employee’s immediate family members), G-1, G-2, G-3, G-4, NATO-1 through NATO-4, or NATO-6 (or seeking to enter as a nonimmigrant in one of those NATO classifications).

  • Members of the U.S Armed Forces, their spouses and children under 18 years.

  • Marchant seamen with one of the following visas: C, D, C1/D, B1, H or L.

  • This does not apply to passengers with a letter of invitation or other official document, issued by the USA, by other government or by the United Nations, traveling on duty.

Passenger Details (e.g. name and date of birth) in the certificate must match those stated in the passport or other travel document. 

Note: The Medical Certificate confirming Vaccine and negative test results must be presented before boarding, and failure to do so shall result in denied boarding.

For more information see: IATA Travel Center

Passengers are subject to COVID-19 measures set by the state/ territory of their final destination. For more information visit CDC’s webpage

Document Requirement:

Passenger Attestation Form 

  • All passengers 2 years of age or older must provide a separate attestation. Unless otherwise permitted by law, a parent or other authorized individual should attest on behalf of a passenger aged 2 to 17 years.

  • Passenger Attestation Form, mandatory for All non-US-citizens from 2 years of age

  • US citizens no longer need to complete the Attestation Form

  • Attestation Form valid from 12JUN 2022: Attestation Form or Here

  • Print the Form, fill it in, and bring it with you to the airport at departure. 

  • The personal identifiers (e.g., name and date of birth) must match the personal identifiers on the passenger's passport or other travel documents.

  • The Passenger Attestation Form will be collected before boarding of your flight to the US

For more information on entry restrictions see:
IATA Travel Center TIMATIC
CDC - Find out if you can board a flight to the United States

Quarantine Requirements

Passengers could be subject to self-isolation or self-quarantine.
This does not apply to:
- passengers with a COVID-19 recovery certificate proving recovery in the past 90 days;
- passengers with a COVID-19 vaccination certificate showing that they were fully vaccinated at least 15 days (day of vaccination + 14 days) before arrival. Passenger details (e.g., name and date of birth) in the certificate must match those stated in the passport/travel document.
- Vaccines accepted are AstraZeneca (SK Bioscience), AstraZeneca (Vaxzevria), Covaxin, Covishield, Covovax, Janssen, Moderna (Spikevax), Nuvaxovid (Novavax), Pfizer-BioNTech (Comirnaty), Sinopharm (BIBP) and Sinovac. A combination of these vaccines is accepted if administered at least 17 days apart

More details can be found at https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

Any costs in connection with denied boarding or refused entrance will be imposed on the passenger.