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This information notice summarizes the terms and conditions for the Star Booking System.
Effective: 24 October, 2018
1.1 These Terms and Conditions are valid for the Star online award booking system (hereafter “the Star Booking System”). The Star Booking System allows EuroBonus members to book and purchase Star Alliance award tickets using EuroBonus points. By booking one or several award tickets with the Star Booking System, you confirm that you accept these Terms and Conditions.
1.2 All bookings with the Star Booking System are also subject to EuroBonus Terms and Conditions (please see EuroBonus Terms & Conditions). In case of conflict between these Terms and Conditions and the EuroBonus Terms and Conditions, the provisions of the EuroBonus Terms and Conditions shall prevail.
1.3 Furthermore, separate conditions apply to airline carriage and any promotions which SAS may have from time to time. If you purchase an award ticket for a flight operated by SAS, our General Terms & Conditions and Conditions of Carriage apply to the purchase and flight, respectively. For flights with airlines within Star Alliance other than SAS, the terms and conditions of carriage of the respective airline apply.
2.1 SAS. The Star Booking System is operated by Scandinavian Airlines System Denmark-Norway-Sweden, a consortium established under the laws of Denmark, Norway and Sweden, and having its principle office at Frösundaviks Allé 1, SE-195 87 Stockholm, Sweden (hereafter "SAS", "us" or "we").
2.2 Booking. The Star Booking System is only available for EuroBonus members. You must be logged in with your EuroBonus account to make an availability search and book award tickets in the Star Booking System. You can view availability and book flights for all flights operated by the airlines that from time to time are members of Star Alliance (hereafter referred to as “Partner Airlines”). You can view availability and book award tickets for flights in Economy class or in Business class in the Star Booking System. If you want to purchase award tickets in First class you need to contact SAS Customer Service / EuroBonus. Contact information is available on SAS website. Travelling on award tickets are subject to capacity controls by SAS or the relevant Partner Airline. This may limit the number of seats available for travel. Award seats may not be available on all flights or in all classes. Seats can be available for regular purchase even though not available for purchase in the Star Booking System. In addition, some Partner Airlines may impose blackout periods when award redemption is not permitted.
2.3 Payment. Award tickets must be paid with EuroBonus points. The number of points required for the trip is shown in Star Alliance Point Chart available on EuroBonus website.
2.4 Taxes and fees. In addition to the required EuroBonus points you must also pay all applicable taxes, fees and charges for the relevant award trip. Award tickets may be subject to applicable departure taxes; other airport or government handling fees; and any fuel or other surcharges imposed by SAS or any other Partner Airline. Payment for such taxes, fees or charges will be charged separately and cannot be paid with EuroBonus Points. When booking over phone via SAS Customer Service/EuroBonus a service fee is imposed on the member for award tickets that can be booked in the Star Booking System.
2.5 Delivery. When your booking is finalized all tickets will be delivered as electronic tickets.
2.6 Manage your booking. Your booking can be seen in "My bookings" in your EuroBonus account after completing booking.
2.7 Campaigns and discounts. SAS reserves the right to decide which campaigns and discounts that are applicable in the Star Booking System.
2.8 No point accrual. Award tickets booked via the Star Booking System are not eligible for EuroBonus point accrual.
2.9 Max flight segments. A maximum of eight (8) flights (segments) are permitted per Star Alliance award ticket.
2.10 Most reasonable routing. Both outbound and homebound journeys must follow the most reasonable routing between the origin and the destination in accordance with industry standard. SAS reserves the right to determine whether the routing follows the most reasonable routing.
2.11 Stopovers. Stopovers, i.e. a transit which lasts more than twenty-four (24) hours, are not permitted neither on outbound nor homebound journeys for Star Alliance award tickets.
2.12 Baggage rules. Baggage allowance rules are determined by SAS or the operating Partner Airline.
2.13 Cancellations and rebooking. You can cancel your booking and receive a full refund within twenty-four (24) hours of making the booking. Rebooking and cancellation of Star Alliance award tickets is allowed up to one business day before the outward departure time. Once you have started your outbound journey, your homebound journey cannot be rebooked or canceled. In the event of cancellation up to one business day before the outward departure, valid points will be transferred back to the EuroBonus account (expired points cannot be transferred back to the EuroBonus account). Any service fee will not be refunded at cancellation. A service fee will be charged for rebooking of Star Alliance award tickets.
2.14 Misuse and violation. SAS reserves the right to cancel an award ticket at any time if you misuse the Star Booking System, or otherwise break the rules, terms and conditions set out in these Terms and Conditions, EuroBonus Terms & Conditions, General Terms & Conditions and Conditions of Carriage.
3.1 Membership in the EuroBonus program, including booking through the Star Booking System, requires us to process your personal data. To fulfil our commitment under these Terms and Conditions, it is thus necessary for us to process information that relates to you as a person.
3.2 Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.
3.3 The personal data in question is mostly information that you have provided us with, e.g. when booking a flight, but also data from our business partners and other third parties. We process this data for many different purposes relating to the performance of these Terms and Conditions, such as managing your EuroBonus account and travels, making your traveling with us easier, improving and personalising our products, services, communication and offers by getting to you know you and your preferences.
3.4 SAS is the controller which will determine the purposes and means of the processing of your personal data.
4.1 To the extent permissible by local law or regulation, these Terms and Conditions shall be governed by and construed in accordance with Swedish law. Both parties submit, to the extent permitted by local law or regulation, to the non-exclusive jurisdiction of the district court of Stockholm to resolve any dispute that may arise out of these Terms and Conditions.
4.2 Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.
4.3 These Terms and Conditions were last updated on 24 October 2018 and replace all previous versions thereof.