Assistance
We do everything we can to make your trip as easy and comfortable as possible, regardless of your needs or abilities and we understand if you need a little extra support or assistance during your travel.
If you are requesting other kind of assistance when travelling on a flight to and from the US, we recommend that you provide us with a notice 48 hours in advance.
Good to know
Assistance is subject to availability (quota per flight).
You need to request assistance at least 48 hours before departure.
Your request must be approved before departure to guarantee assistance.
Plan for extra time for check-in and security. For European flights, we recommend arriving at the check-in counter at least 2 hours before departure and at least 3 hours before departure for flights to Asia and North America.
How to request assistance
For SAS-operated flights, you can request assistance under My bookings once you’ve booked your flight.
Select the type of assistance you need (wheelchair, visual or hearing).
For wheelchair service, select type of service, e.g. ramp (WCHR), steps (WCHS) or carry (WCHC) and also indicate if you’re traveling with your own mobility device.
Request visual and hearing assistance if you have a hearing, visual, cognitive or developmental disability.
Select if you’re traveling with a service animal.
For flights operated by other airlines, please fill in the following forms:
Service animals (not valid for flights to / from the US)
Wheelchair assistance
If you're traveling with your own wheelchair, or you need extra help getting from check-in to the gate, you can request wheelchair assistance under
My bookings or by calling SAS Customer Service. Remember to request assistance and / or add your wheelchair to your booking well before your journey.
We can offer the following assistance:
WCHR (ramp) - traveler can walk up / down steps and to/from seat unaided. He/she requires a wheelchair to/from the aircraft.
WCHS (steps)- traveler can’t walk up / down steps, but can walk to / from seat unaided. He/she requires a wheelchair to / from the aircraft and must be carried up / down steps.
WCHC (carry)- traveler requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from seat.
You may bring a wheelchair or walker onboard free of charge.
If your physical aid or equipment requires extra space due to weight or size, let us know when you book your trip.
Depending on the aircraft, there may be restrictions on the type of equipment you can bring on board.
Sometimes, we need to change aircraft. If this affects your ability to travel with a physical aid or equipment, you’ll be offered another flight.
For safety reasons, travelers with reduced mobility cannot be seated in an exit row, as to sit there, you need to be able to help cabin crew in an emergency, for example, to open the aircraft door if needed.
On board your flight
We’ll do everything we can to make you as comfortable as possible, and our cabin staff can assist you with most things. Here’s what you can expect when you travel with us:
Accessibility onboard
On A330 Enhanced / A350 aircraft:
A special wheelchair to move to / from the toilet.
At least one accessible toilet with extra space and special handles for enhanced support.
Priority stowage for one adult-sized wheelchair in onboard closet.
On A330 aircraft:
A special wheelchair to move to / from the toilet.
Toilets in SAS Business are larger and have wider doors.
Priority stowage for one adult-sized wheelchair in onboard closet.
On A321NX / 32Q aircraft:
A special wheelchair to move to / from the toilet.
At least one toilet fitted with a special handle for enhanced support.
No priority stowage for wheelchair.
On domestic and European routes:
No special wheelchair available.
Standard-size toilets fitted with special handle for enhanced support.
SAS’ cabin crew cannot assist with lifting or carrying you, helping you eat meals, administering or monitoring medication or assisting with visits to the toilet. You can read more under Hidden disabilities
Movable armrests
A350-900
Rows 1, 3, 5, 7, 9; A/D/H and rows 2, 4, 6, 8, 10; F
Rows 20 to 23; B/C/F/G
Rows 31 to 39; A/B/C/D/E/F/G/H/J and rows 41 to 56; A/B/C/D/E/F/G/H/J
A330-300
Rows 1, 3, 5, 7; A/D/H and rows 2, 4, 6, 8; F
Rows 20 to 27; B/D/F/G
Rows 31 to 37; A/B/C/D/E/F/G/H, row 41; A/B/G/H, rows 42 to 51; A/B/C/D/E/F/G/H, row 52; A/B/G/H, rows 53 to 55; A/B/D/E/F/G/H and
row 56; G/H
A330-300 E (enhanced)
Rows 1, 3, 5, 7; A/D/H and rows 2, 4, 6, 8; F
Rows 20 to 27; B/D/F/G
Rows 31 to 36; A/B/C/D/E/F/G/H
A350-900
Rows 1, 3, 5, 7, 9; A/D/H and rows 2, 4, 6, 8, 10; F
Rows 20 to 23; B/C/F/G
Rows 31 to 39; A/B/C/D/E/F/G/H/J and rows 41 to 56; A/B/C/D/E/F/G/H/J
A330-300
Rows 1, 3, 5, 7; A/D/H and rows 2, 4, 6, 8; F
Rows 20 to 27; B/D/F/G
Rows 31 to 37; A/B/C/D/E/F/G/H, row 41; A/B/G/H; rows 42 to 51; A/B/C/D/E/F/G/H, row 52; A/B/G/H, rows 53 to 55; A/B/D/E/F/G/H and row 56; G/H
A330-300 E (enhanced)
Rows 1, 3, 5, 7; A/D/H and rows 2, 4, 6, 8; F
Rows 20 to 27; B/D/F/G
Rows 31 to 36; A/B/C/D/E/F/G/H, rows 42 to 52; A/B/C/D/E/F/G/H, row 53; A/B, rows 54 to 56; A/B/D/E/F and row 57; A/B
A321NX
Rows 1, 3, 5, 7; C/D
Rows 20 through 22; C/D
Rows 32 to 49; A/B/C/D/E/F, row 50; D/E/F, rows 42 to 52; A/B/C/D/E/F/G/H, row 53; A/B, rows 54 to 56; A/B/D/E/F and row 57; A/B
A321NX
Rows 1, 3, 5, 7; C/D
Rows 20 to 22; C/D
Rows 32 to 49; A/B/C/D/E/F and row 50; D/E/F
Weight and size limitations for mobility aids
There are some limitations regarding size and weight of your mobility aid on different aircraft types.
Airbus 321NX (To/from Canada and US)
Max. size (cm): 150 x 60 x 114 cm
Max. weight (kg) per colli: 79 kg
319, 320, 32A, 32N, 320L
Max. size (cm): 164 x 140 x 114 cm
Max. weight (kg) per colli: 149 kg
333 / 343 / 359
Max. size (cm): 153 x 115 x 163 cm
Max. weight (kg) per colli: 149 kg
321
Max. size (cm): 153 x 156 x 114 cm
Max. weight (kg) per colli: 149 kg
736, 73G, 73H, 73W, 738
Max. size (cm): 127 x 114 x 86 cm
Max. weight (kg) per colli: 149 kg
AT7
Max. size (cm): 95 x 70 x 140 cm
Max. weight (kg) per colli: 200 kg
CR9, AR8, DH4, 223
Max. size (cm): 180 x 85 x 65 cm
Max. weight (kg) per colli: 80 kg
Fully trained service dogs may fly in the cabin at no charge if they meet the requirements below.
Good to know
One service dog per person, except when traveling to the US, in which case qualified persons with disabilities may travel with a maximum of two service dogs.
Your dog must be on duty and easily identified as a service dog (e.g. wearing a vest).
Your dog must lie or sit on the floor in front of you without protruding into the aisle.
If your service dog doesn’t fit within the allowed spaces, you may need to:
Rebook to a flight with more open seats.
Buy an extra seat for more space and comfort. Your service dog must still be seated on the floor.
How to add / book a service dog
You may bring your service dog onboard free of charge. Remember that advance notice is required, so please add a request as soon as possible after booking and no later than 48 hours before departure.
Add a request via My Bookings after you have completed your booking.
If your request is confirmed you'll need to fill out the form "Certificate for transportation of Animals (DOC, 113KB)", and bring it to the check-in counter at the airport, except when travelling domestic in Denmark, Norway and Sweden.
Documentation and forms required for travel
You must be prepared to show the following documentation throughout your trip:
Medical/mental health certificate from a licensed mental health professional, verifying the dependency.
Veterinary health declaration, including the necessary vaccination records.
An identification card or other document that is issued by an organization or person specializing in service dog training that identifies the person with a disability and attests that the service dog has been individually trained by the organization or person to perform a task to assist the person with a disability with a need related to their disability.
Service dog behavior
Your dog must be trained to be obedient to your commands and must behave appropriately in a public space (in other words, no barking, growling, or jumping up at people or other animals).
Service dogs must always be in your control by leash and/or harness.
If your dog does not behave in an appropriate manner, the dog will be considered a pet and all requirements and applicable fees will apply.
Service dogs can't:
Be seated in an exit row or block the aisles.
Occupy a seat. If a seat has been reserved for your dog in advance, your dog is welcome to be seated on the floor below the seat.
Eat from tray tables.
Apply for compensation
You can apply for compensation for damaged or lost physical aids. Compensation is determined based on SAS' Conditions of Carriage and Montreal Convention. Please note that we do not offer compensation for fragile or valuable objects.
On all SAS operated flights
SAS operated flights are always subject to EU Regulation 1107/2006 and applicable safety regulations.
Flights between Scandinavia & the US
The Non-Discrimination on the Basis of Disability in Air Travel Act 14 CFR Part 382 applies to travelers with disabilities who are traveling on a flight between Scandinavia and the US or who have bought a ticket for an SAS-operated flight via a US-based airline that includes the prefix of a US airline.
More about the Airline Passengers with Disabilities Bill of Rights for travelers to or from the US,
Flights between Scandinavia & Canada
As a large foreign carrier , SAS is subject to Part 2 of the Canadian Accessible Transportation for Persons with Disabilities Regulations when SAS is operating a flight to or from Canada. More about your Canadian traveler and accessibility rights.
If you’re not happy with our services, let us know by using our feedback form and we’ll assist you. If your complaint is related to a journey to or from the US, you can also contact the SAS Complaints Resolution Official.
We’ll do our utmost to help you, but if you’re still dissatisfied with how we’ve handled your complaint, you can seek recourse at the responsible enforcement bodies below:
Special rules apply when travelling to or from the US, where you must always provide us with a 48-hour advance notice if you are requesting one of the following:
accommodations when having both severe vision and hearing impairments,
accommodations for a group of ten or more individuals with a disability,
to bring your own medical equipment onboard,
to bring a service dog onboard, or,
to order oxygen or other medical equipment onboard.