Detailed information

• What is a cookie?

  A ‘cookie’ is a small text file containing information which is stored on your computer or mobile device. Cookies are used for technical reasons and to facilitate your use of SAS’ websites and applications, and may be stored for varying lengths of time on your browser or device. “Persistent cookies” will remain stored on your computer or device until deleted or until they reach their expiry date. It can thereafter be used to customize this website based on the user’s choices and interests. “Session cookies” are not saved once you close your browser. When you visit a website or application, session cookies are sent between your computer and the server to collect information. For more information about how cookies work and how to manage them, please refer to your browser’s ‘help’ section. 
  

  We are continuously working to improve our SAS’ websites and our applications. In order to do this, we use tools like Google Analytics and Hotjar to analyze our users’ behavior.
  

  To access all of this site's functionality, your browser settings should be set to allow JavaScript. If you have JavaScript turned off, you will not be able to view the SAS website. The browser settings are often found under ‘settings’ in your browser.

• How we use cookies

  We use cookies and other identifiers to enhance your browsing experience and make your experience with us as enjoyable as possible, for example by:

  • recognizing when you log in and your preferred settings;
    
  • evaluating user behavior so that we can make improvements; and
    
  • analyzing your searches and other behavior while visiting our site to serve you content which we believe improves your experience of our site, and to display appropriate advertising when you visit other selected websites (for more information on the latter, see “ Online behavioral advertising ”.
• Online behavioral advertizing

  Online behavioral advertising is a way of serving advertisements on the websites you visit and making them more relevant to you and your interests.
  

  These cookies and other technologies are used to identify your interests based on your searches and other behavior while visiting our site. We may share this information with our trusted media, advertising and analytics partners so we can display relevant and personalized advertising suited for you.

  To manage your cookie preferences while visiting our site, please see below under “How to manage your cookie preferences”.
  

• Personal data

  Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number. 
  

  We are committed to protecting your privacy and freedom and will only process personal data in accordance with the applicable data protection legislation. How we process your personal data depends on whether you are a member of the EuroBonus program, a Profile Account holder or a visitor of the SAS websites or applications.
  

  We have in each case aimed at describing how we process personal data as transparently and clearly as possible in the below privacy policies. We invite you to read the policy applicable to you thoroughly and to contact us if you should have any questions.
  

  • If you are a member of the EuroBonus program, please see our Privacy Policy for EuroBonus members.  
  • If hold a Profile Account, please see our Privacy Policy for Profile Account holders. 
• How to manage your cookie preferences

  If you do not wish to accept cookies you can change your browser’s settings to automatically deny the storage of cookies or to inform you when a website wants to store cookies on your computer. Previously stored cookies can also be deleted through the browser. More information can be found through your browser’s support section.

  Please note that, if cookies are deleted or declined: 

  • certain areas and functions on this website require cookies and may not function; and
  •  we may no longer recognize your preferences in relation to our use of cookies and other technologies described herein, including in relation to personalized communication, and may ask for your preferences again.

  For more information regarding the cookies used on this website please contact us dataprotectionofficer@sas.se. 

  You can at any time manage your data preferences in relation to our use of cookies and similar technologies:

• Which cookies do we use version?

  The tables below set out the specific cookies that are used on our website and mobile App, respectively. The tables also set out the purpose of each cookie.

  If you wish to manage or opt out of using cookies, you can do so by setting you browser to not accept certain or all cookies. For how to do this, please see your browser’s help information or visit aboutcookies.org. If you choose to do so we cannot guarantee that our website will work properly, and we cannot be held responsible for any errors you may experience. The list below set out the specific cookies that are used on our website and mobile App, respectively. 

  Cookie	Purpose	Stored information	Duration	Sharing
  Website cookie for Advertising Fr	Used by Facebook to provide various advertising services, including real-time bids from third party advertisers.	It stores the browsing information for the user	3 month	Shared with facebook
  Website cookie _gcl_aw _gcl_dc	The purpose is to measure the impact of an ad as well as target ads to the user.	Used by Google DoubleClick to register and report on the site user's actions after viewing or clicking on one of the advertiser's ads.	3 months	Shared with google adwords
  Website cookie _ga _gid _gat AMP_TOKEN _gac_	Determine which domain to measure, distinguish unique users, calculate the traffic and frequency of visit, traffic source information, determine the start and end of a session	Saves the session details, traffic information and unique reference user	2 years	Shared with google analytics for statistical analysis
  _hjid _hjAbsoluteSessionInProgress _hjTLDTest _hjIncludedInSessionSample	Hotjar cookies to distinguish unique users, traffic source information and determine the start and end of a session	Saves the session details and unique reference user	30min - 1year	Shared with hotjar for statistical analysis
  Website cookie MUID MUIDB	Widely used by Microsoft as a unique ID for a user.	The cookie allows tracking of the user by synchronizing the ID across many Microsoft domains.	1 year	Shared with Microsoft
  Website cookie TPAccountAdminStatus	The site uses the information to improve user experience based on the profile of the logged in account	If a selected TravelPass account is TravelManager	Session	Not shared with third party
  Website cookie WT_FPC	System cookie for site content management	Plugin information for site content management	10 yrs	Not shared with third party
  Website cookie SAS_CUP_PROFILE	This cookie saves the profile information for better browsing experience and using of profile data for various activities performed by the user	Profile information	Session	Not shared with third party
  Website cookie _cookienew	This cookie ensures that the request to accept cookie policy is not prompted again	Acceptance status of cookie policy	1 year	Not shared with third party
  Website cookie _cookiepersonalization	This cookie is used to track consent on online marketing	Acceptance status of online marketing	1 year
  Website cookie WT_CUP_LOGGED_IN	This cookie is used to check if the user is already logged in	Logged in status	Session	Not shared with third party
  Website cookie UserMarket	This cookie captures the market from which the user is using the website for better user experience when the visit the site again	Market used by the user	10 yrs	Not shared with third party
  Website cookie ChosenTPAccount	Captures the TravelPass account chosen by the user to remember for different user flows	Selected TravelPass account	Session	Not shared with third party
  Website cookie ASP.NET_SessionId	Captures the session id so that it can remember the preferences of the user	ASP.Net Session ID	Session	Not shared with third party
  Website cookie UserLanguage	Captures the language selected by the user. This is to ensure user does not have to select the language on every visit	Selected language	10 yrs	Not shared with third part
  Website cookie SSO_Login_Success	Capture if single sign on was successful and use it for a better experience	SSO Login success status	Session	Not shared with third party
  Website cookie SAS_TEMP_LOGIN	Capture if the login is temporary to help manage consent popup	Temporary login status	Session	Not shared with third party
  Website cookie Darksite	Display dark site in case of crisis	Stores if it is a crisis	Session	Not shared with third party
  Website cookie SIP_FRAS FRAS_Session BookingPageRefresh awardJourneyNumber ESERVICE_COOKIE	Saves the ancillary purchase detail for user flow	Flight Ancillary purchase detail Page Refresh status Award journey number Eservice Sso cookie	30 Mins	Part of the information Shared with payment provider in case purchase is completed
  Website cookie SASLastSearch	Information about the last journey search for pre-filling the query in case of a return	Last journey Search	Session	Not shared with third party
  Website cookie _language _country	Persist user’s language preference and in apache page routing	Selected language Selected Country	4.4 years	Not shared with third party
  Website cookie _origin	Used to retain origin selection from market selector	ARN	1 year	Not shared with third party
  Website cookie search	Used to prefill CEP (Complex Event Processing) when user lands back on homepage	Search criteria	Session	Not shared with third party
  Website cookie bookingFlow	Used as backup data when session is lost after payment redirection.	Revenue information is stored	Session	Not shared with third party
  Website cookie LOGIN_AUTH PROFILE_ID NEW_SAS_SSO_LOGGEDIN	Used to retain login details	Login details Profile details Single Sign on details	Session	Not shared with third party

  Mobile app Cookies

  COOKIE	PURPOSE	STORED INFORMATION	DURATION	SHARING
  Mobile App Tracking information	Mobile App shares a unique ID (based on EB number and device) to track unique actions for statistical purposes	EuroBonus Number Device ID Tracking information	1 year	Shared with google analytics
  Facebook Software Development kit (SDK)	Mobile App has a facebook SDK in booking flow to track the booking search activity	EuroBonus Number Device ID Booking search	3 months	Shared with facebook
  HockeyApp Crash reporting	Capture general non-identifiable crash metadata for analyzing crash reports	No personal information is captured in these reports	3 month	Not shared with any third party
  Usablenet cookies	For rebooking flow, app uses cookies to rebook and cancel a booking.	Device ID Booking flow	Session	Not shared with any third party