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    • EU Passenger rights

      Regulations regarding passenger rights in case of any delays, canceled flights and/or denied boarding. 

      If your flight has been canceled or significantly delayed or if you have been denied boarding on a flight for which you have a confirmed reservation, you are entitled to the rights defined in Regulation (EC) No 261/2004, which entered into force on 17/02/2005. The airline on whose flight the disruption occurs is responsible for granting your rights.

      Visit for more about EU 261/2004

      This page explains what help you can expect from us in the event of a long delay, a canceled flight or an overbooked flight.

      Assistance and compensations

      • General information
      • EC Regulation No 261/2004
      • Flight Cancellations
      • Flight Delays
      • Denied Boarding
      • Downgrading
      • How to contact us?
      • National designated bodies