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SUGGESTIONS

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    • Conditions of carriage

      These Conditions of Carriage govern the relationship between you as a Passenger and us as the Carrier regarding your carriage on an aircraft operated by us or pursuant to a Ticket on which our Airline Designator Code appears for that flight or flight segment.

      Your rights and duties towards us and vice versa in this matter are outlined in the Conditions of Carriage. We advise you to read the Conditions of Carriage carefully as, among other things, they set out various limitations that affect you, for instance concerning our limits of liability towards you in case of Damage and delay affecting you and/or your baggage. If our limits of liability are not satisfactory in relation to your needs, we advise you to obtain personal travel insurance

      These Conditions of Carriage may be amended without prior notice. The version in effect at any given time is the one most recently published, and this can be downloaded from our website at any time.

      Effective date December 2018

      Articles

      • Article 1: Definitions
      • Article 2: Name and address of SAS
      • Article 3: Applicability
      • Article 4: Tickets
      • Article 5: Fares, fees, charges and taxes
      • Article 6: Reservations
      • Article 7: Check-in and boarding
      • Article 8: Refusal and limitation of Carriage
      • Article 9: Special assistance (person with reduced mobility, unaccompanied children)
      • Article 10: Baggage
      • Article 11: Schedules, delays, cancellation of flights, denied boarding and downgrading
      • Article 12: Refunds
      • Article 13: Conduct aboard the aircraft
      • Article 14: Provisions for other services
      • Article 15: Administrative formalities
      • Article 16: Successive carriers
      • Article 17: Liability
      • Article 18: Alterations
      • Article 19: Time limitation on claims and actions
      • Article 20: Other conditions
      • Article 21: Interpretation
      • Article 22: Alternative dispute resolution
      • Article 23: SAS Regulations on specific subjects