Summary

• 1. Delivery of SAS Compensation Voucher
  • When you have chosen to receive a Monetary Compensation Voucher(s) you will receive a confirmation per email with a link to download your Voucher(s). To see and download the Voucher(s), you need to enter a code. The code is your case number which you can locate in your email communication with SAS.
  • If you have chosen a Voucher you must provide a correct email address for delivery. If the address you have provided cannot be confirmed, SAS reserves the right to withhold the delivery of the Voucher.
• 2. Period of validity
  • Your Voucher is valid one (1) year from issuance. At the expiry of the validity period, the Voucher cannot be used for purchase, reactivated nor can the unused remaining value be refunded. 
• 3. Use of Voucher
  • You can use the code on your Voucher 48 hours after issuance to buy travel and travel extras via SAS website or via customer support in a currency matching the one on your Voucher.  
  • The balance on your Voucher can never be exchanged for money by SAS.
    • If you have paid for travel with a Voucher and cancel the travel, or if the travel is canceled, you will receive refund on the Voucher you used.
  • The Voucher is impersonal. SAS is, however, not responsible for the Voucher's validity if the Voucher is divested, sold or given away. If you are considering buying a used Voucher, check the validity and balance of the card before making the purchase.
• 4. Loss of Voucher
  • A Voucher is valuable. SAS is not responsible for stolen or lost Vouchers.
  • Voucher activation e-mails that have been deleted can be replaced. Contact SAS so we can make a new email to the same recipient.
• 5. Limited liability
  • SAS cannot be held liable for Vouchers once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your Vouchers with care. SAS is only liable for proven direct damages and only to an amount corresponding to the Monetary Compensation Voucher in question.
  • SAS reserves the right to change these terms and conditions at any time without notice.
  • All travel and travel extras are subject to specific terms and conditions.
• 6. Personal Data
  • Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.
  • We are committed to protecting your privacy and only process personal data in accordance with the applicable data protection legislation. How we process your personal data depends on whether you are a member of the EuroBonus program or are a Profile Account holder or a traveler without any particular membership or account with us.
  • We have aimed at describing how we process personal data as transparently and clearly as possible in the below privacy policies. We invite you to read the policy applicable to you thoroughly and to contact our Data Protection Officer at dataprotectionofficer@sas.se if you have any questions.
  • If you are a member of the EuroBonus program, please see our Privacy Policy for EuroBonus members. If you hold a Profile Account, please see our Privacy Policy for Profile Account holders. If you are a traveler without any particular membership or account with us, we will process your personal data as described below and in our General Privacy Policy. 
• 7. Alternative Dispute Resolution
  • If you would like to make a complaint, please contact our customer relations team. 
  • More information on our complaints procedures.
  • You can also send your complaint to: contacttoflysas@sasair.com. Any general correspondence or inquiries will not be responded to.
  • If for any reason you are unhappy with our final response to your complaint, you can refer your complaint to any of the approved Alternative Dispute Resolution providers established within the Member States of the European Union. An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to Alternative Dispute Resolution (ADR): ec.europa.eu/consumers/odr/