Information about Data Security Incident

2021-03-05

SAS has been notified by SITA (Société Internationale de Télécommunications Aéronautiques) that it has experienced a data security incident involving certain passenger data. The incident affects several Star Alliance partners and their loyalty programs, including SAS EuroBonus.

The data in question relates exclusively to frequent flyer number, status level and in some cases names. No passwords, e-mail addresses or other personal data were stolen in the incident, and no SAS IT systems were affected.

Transparency is a priority for us and that is why we are hereby informing SAS EuroBonus members about the incident. There is no need for members to take any action in this matter.

Updated prices Star Alliance bonus trips

2021-01-18

Pricing adjustments have been made for Pacific region and Maritime Southeast Asia. Please find the current prices here: Star Alliance point chart.

Updated STAR Lounge guest policy

Benefits with Star Alliance

As STAR Gold member, you are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.

Updated Star Alliance Lounge guest policy May 3rd 2021: As STAR Gold member, you are entitled to bring one guest into the STAR Lounge, provided that you and your guest travel on the same Star Alliance flight.

Benefits with SAS/Widerøe

SAS Lounge: As EuroBonus Gold/Diamond member you are entitled to bring one guest/4 family members traveling on any SAS/Star Alliance/Wideroe flight departing from the same airport on the same day.

Updated SAS Lounge guest policy May 3rd 2021: As Gold member you are still entitled to bring one guest/4 family members provided that you and your guest/family travel on the same SAS/Star Alliance/Widerøe flight.

Updates to our EuroBonus Terms & Conditions

2020-10-28
As of the 31st of October SAS EuroBonus will be organized as a separate company, more precisely as a fully owned Swedish subsidiary of SAS AB and a part of the SAS Group. This means we have made some updates to our EuroBonus Terms & Conditions to reflect that EuroBonus will be owned and operated by the new company. We have also updated the Privacy Policy for EuroBonus members to reflect that SAS EuroBonus and SAS Consortium will be joint controllers for all processing of personal data in the program. All updates will be applicable from 31st of October 2020.

This will not lead to any changes for you as a member. You keep your membership and you will still be able to earn/use points and make use of offers from EuroBonus, SAS and our partners – just as usual. Therefore, you do not need to actively give consent to the new terms and conditions.

SAS EUROBONUS extends current membership status

2021-03-01

SAS remains completely dedicated to serving and rewarding our most loyal customers, even in these challenging times where many of our loyal EuroBonus members are challenged to collect the qualifying status points and flights required to maintain their membership levels within the 12-month qualification period.

SAS has therefore decided to honor our frequent flyers’ dedication and engagement to SAS and EuroBonus by offering EuroBonus members a 12-month extension on their current membership level. This benefit will be applied automatically to active EuroBonus accounts where the member has achieved current membership level on own merits, either by earning qualifying points or qualifying flights.

The benefit will be applied to members that have a qualification period with expiry date 31 March 2020 until 31 August 2021.

For more information and frequently asked questions, please visit our EuroBonus FAQ page.

We will continue to closely monitor how the situation progresses and determine if additional measures need to be made. We look forward to seeing you fly with us again soon. 

SAS EUROBONUS membership cards now in SAS App only

2020-04-01

As a part of SAS continuous work with sustainability and digitalization SAS EuroBonus will no longer send out physical EuroBonus member cards or SAS Smart Pass.

Members whose Silver, Gold or Diamond status are renewed, or members who are up- or downgraded to a new tier level, will not automatically receive a new membership card by mail. Instead your EuroBonus member card is available via SAS App.

If you still would like a physical card and you are a EuroBonus Silver, Gold or Diamond member you can log in to your EuroBonus account and order a card.

Adjustments to member benefit offering

2020-04-01

SAS EuroBonus is constantly striving to offer a relevant and sustainable benefit portfolio for our most loyal members. For several years the goodie bag-benefit has in Diamond member surveys been ranked as one of the least appreciated benefits. This is also confirmed by the low degree of Diamond members choosing to redeem this annual gift.

We have therefore decided to remove the goodie bag-benefit from 31 March 2020 and we apologize for any inconvenience connected to this adjustment. We hope to replace the goodie bag with a new, more valued benefit that enriches the SAS travel experience even further for you as a Diamond member, delivered in a sustainable manner.

For further information, please contact Customer Service.

Temporary disruptions in SAS EuroBonus services

2020-03-20

The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry. The safety of our travelers and employees will always be our highest priority, and we are following the development of the current situation closely. Due to the extraordinary circumstances, SAS has temporarily suspended a majority of traffic program and workforce.

The EuroBonus program will therefore operate with temporary limitations, which will impact some of EuroBonus member services, until circumstances have normalized. This includes e.g. temporary limitation of points payment in the EuroBonus shop and temporary suspension of transfer of points between SAS EuroBonus and COOP (Sweden).

Please note that other key parts of the EuroBonus program still operate as normal, e.g. the Point Sharing service, earning points on credit cards and shopping with EuroBonus partners. For the latest information about SAS tickets and bonus tickets with SAS and Star Alliance, please visit our FAQ.

We are sorry for any inconvenience. 

A friendly reminder about your points expiring

Expired points cannot be credited to your account again, so make sure to use them in good time. It's a good idea to check the expiry dates online at regular intervals.