Your flight is / was canceled

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.

How we assist you

We will inform you as soon as possible by SMS and/or email based on the contact information in your booking. Make sure your contact details are updated for all passengers traveling with you. You can review your contact details and your trip in My bookings.

Your options

1. Travel on the proposed flight option

  • SAS starts the rebooking process immediately when a flight is canceled. We will do our utmost to rebook you on the next available flight. You will get a notification when the rebooking is completed. You have been automatically rebooked to this option and you don't need to do anything to accept it. Please inform anyone else traveling with you about your rebooked flight.

    • If we are unable to find a suitable alternative for you within the next upcoming days, you can apply for a refund or contact us for a rebooking to a future date.

2. Change to another date

  • If you want to change your travel dates, please contact SAS Customer Service.

  • If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance.

3. Cancel and get a refund

  • You are entitled to a full refund of your unused ticket if you decide not to travel.

  • If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance.

Login to your booking and request a refund

Your passenger rights

While you are waiting

If your departure is delayed by more than 2 hours, we will reimburse you up to 50 EUR per full day and person for food and drinks (excluding alcohol) during the waiting time. Make sure to keep the original receipts.

Delayed overnight

If you need accommodation (and you are unable to reasonably return home) we will reimburse you for mid-range overnight accommodations of up to 250 EUR per night and room. We will reimburse the cost of reasonable transport option available to and from the airport and place of accommodation. Make sure to keep the original receipts.

Delayed more than 24 hours

If you are rebooked to a flight that departs more than 24 hours of your original departure but cannot travel according to the new itinerary, you may book a ticket with another airline, take a train, bus, or rent a car. You must cancel your booking in My bookings / your travel agent before you make your own travel arrangement. We will reimburse the difference between your unused flight ticket and the alternative travel transportation. The new ticket or cost of alternative transportation must be in the same service class or same price range as your original flight ticket.

EU Regulation 261 / 2004

If your flight is canceled due to reason within our control you may be entitled to assistance in line with EU Regulation 261 / 2004 – a common set of rules all European airlines.

When you are not entitled to EU compensation

  • If you were notified more than 14 days before your original scheduled departure date, you're not entitle to EU compensation.

  • EU compensation will not be paid out if SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.

  • Costs of consequential nature, such as lost wages, vacation days, prepaid hotels, rental cars, event tickets.

You can read more about your rights in our terms and conditions at Conditions of carriage and EU passenger rights.

Montreal Convention

When SAS is the operating carrier of a flight to and from Canada, you can read about your rights in the Canada air passenger protection rules.

Claim for compensation

Request your claim online by using our online form. Make sure to attach a copy of your original receipts. Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.

Make a claim