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Did the delay or cancellation lead to any extra expenses?

If you incurred any unexpected expenses because your flight was delayed or canceled, you may be reimbursed.

Please note that you can’t apply for a refund for your flight ticket using this form. You can apply for a refund on our Cancellation & refund page.

What is your claim about?

Please select an issue

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Who does the claim apply to?




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Booking details

* Required information

Booking reference: undefined
Flight number: undefined
Date of departure: undefined

Fill in your booking details below.


Please enter your booking reference
Please enter your flight number
Please enter a valid date

Were you rebooked on another flight?


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Travelers

Add all travelers included in your booking and claim, including you.
You can’t add more than 9 travelers at a time.

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Travel expenses

Click on add expense for each of your expenses and remember to attach a receipt for each. To continue you need to add at least one expense.



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Reimbursement details

Choose how you’d like to receive your reimbursement.

SAS Voucher

  • Get a SAS Voucher for your next trip

Read more about SAS Voucher
BEST VALUE

EuroBonus Extra points

  • Get your reimbursement as EuroBonus Extra points

  • 1 EUR = 100 Extra points

Read more about EuroBonus Extra points

Monetary

  • Get your expenses credited to your specified bank account

  • Processing times may vary


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Contact information

* Required information

Name: undefined undefined
Email: undefined
Eurobonus no.:

Add contact details for the main contact person for your claim. This person will be responsible for the claim and will receive the full refund unless otherwise specified.


Please add a first name
Please add a last name
Please add a valid email address
EuroBonus number should be 9 digits
Please add the street address (up to 70 characters)
Please add a valid city (up to 30 characters)
Please add a valid postal code (up to 15 characters)
Please select a country
Please add a valid phone number

Please complete all required fields
You must certify that the information provided is true and correct
You must accept SAS’ Terms & Conditions
Please complete all required fields

If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

You will need to refer your complaint to them within 12 months after our final response.

CEDR can be contacted here:

Centre for Effective Dispute Resolution

100 St. Paul’s Churchyard

London EC4M

United Kingdom

Tel: +44 (0) 20 7536 6000

http://www.cedr.com/

https://www.cedr.com/consumer/aviation/

It's always good to keep in touch. We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters.

For fast and safe handling please use our contact form to get in contact with the correct department. By filling in our form we will make sure that we have all information needed to handled your case.

Our form is encrypted and will be the safest way to share your information with us.

If you want to contact us by post, our address is:

SAS
Customer Care
195 87 Stockholm
Sweden


SAS
Customer Care
Roald Amundsens vei 1
2060 Gardermoen
Norway


SAS
Customer Care
Amager Strandvei 392
2770 Kastrup
Denmark


If you need to contact us regarding a future travel or anything urgent you need to contact us by chat or phone.