Latest updates

If your flight is canceled, we offer you a SAS Travel Voucher of the full value of your booking. You can use the voucher to start making new travel plans and book a flight to any of our destinations, at any time you choose. 

If you haven’t used the voucher before it expires, it is refundable.

SAS Travel Voucher

• will be sent to you in 7 days once the request is made. 
• is valid for 12 months from the date of issue.
• is refundable after 12 months.
• can be used to travel anytime you choose, as long as the booking is made before the voucher expires.
• is valid for travel to any of our destinations.
• can be used by you or another traveler.
• can be used as full or partial payment on our website. Any remaining value will remain on the voucher until it expires.

Read the full terms & conditions.

Not valid for bookings paid partly or fully with EuroBonus points. For corporate bookings made directly with SAS, please contact Customer Service for assistance.

Proceed with voucher request

Other options

If you don’t want a voucher, you can apply for a refund instead. Note that due to extraordinary circumstances the handling time is longer than usual and receiving your refund will take time. Once yours is complete, we'll let you know.  

If you made your reservation through a travel agent, we recommend you contact them directly. They can then request a refund on your behalf. Travel agents can refer to sassalesinfo.com for more information on this process.

Proceed with refund request

If your flight has been canceled and you need to travel, please call us so we can find a solution for you. You can find the telephone number to SAS for your country here

Read more about EU passenger rights here.

(Updated  13JUL20)

We are offering rebooking opportunities for bookings purchased before 4 March 2020 via SAS Website, SAS App or SAS Customer Service. The offer is available until 7 days before outbound departure on all routes except Norway domestic. The offer is valid on all SAS operated flights except for SAS charter flights. 

If you’ve booked a trip with departure scheduled before 17 August 2020, you can rebook your flight without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date anytime before 16 August 2021. Please note, that if you change to a higher fare type, you need to pay the difference. 

Rebooking is only possible to and from the same destination as your original booking.

Please note that you can only rebook to a new flight 361 days ahead. If you want to travel later than 361 days ahead you will need to wait until later to rebook your flight.

Norway domestic:

If you’ve booked a trip within Norway with departure scheduled before 15 July 2020, you can rebook your flight without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date anytime before 16 August 2021. Please note, that if you change to a higher fare type, you need to pay the difference. 

Rebooking is only possible to and from the same destination as your original booking.

Please note that you can only rebook to a new flight 361 days ahead. If you want to travel later than 361 days ahead you will need to wait until later to rebook your flight.

To rebook your trip, go to My bookings. 

Read the full terms & conditions.

(Updated 29JUL20)

If you have booked a ticket between 5 March – 30 June 2020 you can rebook your flight once without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date anytime before 16 August 2021. Rebooking must be made by 30 November 2020. 

Please note that you still have to pay the fare difference if the new ticket is more expensive than your original one. The offer is valid on all SAS operated flights except for SAS charter flights. Please note that you can only rebook to a new flight 361 days ahead. If you want to travel later than 361 days ahead you will need to wait until later to rebook your flight.

Rebooking is only possible to and from the same destination as your original booking

To rebook your trip, go to My bookings. 

Read the full terms & conditions.

(Published 14MAR20 - Updated 15JUN20)

We allow any customer traveling up until the 17 August 2020, on all route areas except Norway domestic, to cancel their booking and receive a voucher in the value equivalent to their original booking. For Norway domestic the offer is valid for travel up until 15 July 2020.

The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras. If you applied and received a voucher before April 22, the old limitation of 30 November will be removed, and your voucher will automatically have the new validity of 12 months.

To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service. Not valid for bookings paid partly or fully with EuroBonus points.

The SAS Travel Voucher:

• can be used by you or another traveler.
• is valid for trips to any SAS destination.
• is valid to use within 1 year after the date of issue. 
• can be used via SAS's website or SAS Customer Service.
• can be used as full or partial payment for a new trip and any remaining value will remain on the voucher until it expires. 
• is non-refundable

You can read the full terms & conditions.

If you have made your reservation through a travel agent, please contact them for available options.

For corporate bookings made directly with SAS, please contact customer service for assistance.

If you are traveling as a group (more than 9 persons in the same booking), please contact your travel agent for available options. Contact SAS Customer service if you have booked directly with SAS.

You have to apply for the voucher at least 7 days before departure.

To apply for the voucher, go to My bookings

If you don't want to travel, and your flight is not canceled, you can apply for cancellation and refund according to your ticket rules. Please note that if your ticket is a non-refundable ticket, only taxes are refunded. 

To cancel your trip, go to My bookings. 

If you have made your reservation through a travel agent, please contact them to get help to apply for a refund. 

(Updated 13JUL20)

SAS is gradually resuming flights to a number of destinations from Copenhagen, Oslo and Stockholm.
Please see SAS traffic program for details on our current destinations. You’ll find it on the start page.

As demand returns more destinations will be added gradually from all three countries.

Please see the information on this page for the latest information on operating and canceled flights.
You’ll find it under heading: “Flight status”.

(Published 25JUN20)

Mandatory face mask

All passengers from 6 years of age, must wear facemask on all SAS flights from boarding, during the entire flight until disembarking. Passengers without a face mask will be denied boarding.
SAS recommends that passengers bring masks in order to change the mask after four hours of use, as well as bringing along extra masks. It is important to be aware that you may be required to wear a mask at your destination.

It is the traveler’s responsibility to bring their own face mask. Scarves and similar coverings are not allowed. 

Read more about the mandatory face mask

Mandatory face mask at Copenhagen airport

From 15 June 2020 is it mandatory to wear face mask or visors in all terminals at Copenhagen airport.
 

Spain

Effective from 4 May 2020 it's mandatory to wear a mouth and nose protection mask when traveling from a Spanish airport. The police will not let any passengers board the aircraft without a mask. Wearing a protection mask will also be mandatory for all staff working at the airport. 

A text message will be sent to all passengers departing from a Spanish airport.

Unfortunately, we are unable to provide specific information about entry restrictions imposed by each country due to COVID-19. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

If you need more information; contact your local authorities or the respective country's embassy and keep yourself updated on the latest entry regulations via IATA Travel Center or Star Alliance
 

BELGIUM

From 01AUG20 all passengers travelling to Belgium and staying at least 48 hours are obligated to fill in a Passenger Locator Form (PLF) beforehand, regardless of their departure point and nationality. Passengers failing to comply with this obligation shall be denied to board. The PLF is available in an electronic version here.

CROATIA

All passengers must fill out a Health Passenger Locator Form (PLF) digitally before arrival in Croatia.

DENMARK

From 01AUG2020, the whole of Sweden is counted as open country for entry into Denmark. This means that residents in Sweden can now travel into Denmark if they have what the Danish authorities count as a special case or be able to show documentation of a valid booking for a minimum of 6 days on entry.

GREECE

All passengers traveling to Greece must fill in a Passenger Locator Form (PLF) online, from 72 hours, but latest 24 hours before departure. Please register at  https://travel.gov.gr/ , preferable via tablet (IPAD/Android) or phone.
Passengers having failed to apply on time (24 hours prior flight) thus to demonstrate a valid QR code upon arrival, will be fined by Hellenic authorities with an administrative fine of 500 euros upon arrival. 

ICELAND

Iceland will re-open the country to travelers on 15 June 2020. From 15 June 2020 an exemption can be granted for quarantine after a stay in COVID-19 risk areas by undergoing a test for COVID-19 on arrival to Iceland.
From 01 July 2020, passengers will pay ISK 15 000 (approx.100 EUR) for a single test. Children born in 2005 or later are exempt from both testing and quarantine. This means the test will be free from 15-30 June 2020.
Passengers are required to fill out an electronical pre-registration form before arrival, adhere to rules regarding infection control and are encouraged to download the tracing app, Rakning C-19. The pre-registration form is FOUND here.

ITALY

For passengers travelling to Sardinia it is mandatory to register on Sardinia Regional web-site or download the APP "SardegnaSicura". 
Passengers that miss to do the registration will be denied entry to Sardinia.

NORWAY

Domestic Transfer at Oslo airport is temporary closed. Due to the corona situation, Domestic Transfer at Oslo airport is temporary closed. All passengers who are travelling from an international origin and continuing on a domestic flight at Oslo airport need to collect their baggage in the arrival’s hall and re-check their luggage.

Norway has closed the border to foreign nationals who lack a residence permit in Norway. 

From 15 July 2020, entry will be opened for persons residing in the EEA / Schengen area. These can then travel freely into Norway, but those who come from countries with elevated infection (red countries), must in be quarantined and must be able to document a continuous place of residence in that connection.

Areas with increased infection according to the regulations are: Andorra, Bulgaria, Croatia, Luxembourg, Portugal, Romania, Spain and Sweden (with the exception for regions Blekinge, Kalmar, Kronoberg, Örebro, Östergötland and Skåne)

Anyone who arrives in Norway from an area with increased infection, must be in home quarantine. The duration of the quarantine is 10 days.

If you stay in Sweden overnight, you must go into 10 days of home quarantine when you arrive in Norway. You are exempt from quarantine duty if you cross the border between Sweden and Norway when you travel between home and your workplace, or while at work. This applies if you live in Norway and work in or are on a business trip in Sweden. It also applies if you live in another Nordic country and travel to Norway for work.
Take the necessary safety precautions and stay in travel quarantine if you have time off from work while you are in Norway.

Passengers are only allowed to travel to Svalbard after they have stayed in quarantined in other parts of Norway.

 More information is to be found on this website and here.

SPAIN

All passengers traveling to Spain must fill in a Spanish entry sanitary form (PLC) online. Please register here: www.spth.gob.es or via free App SPAIN TRAVEL HEATLH -SPTH
When passengers have registered they will receive a QR code in their mobiles, this code has to be presented at boarding.

SWITZERLAND

From 6 July 2020, people arriving in Switzerland from certain countries and areas will be required to go into quarantine, for 10 days.
The list of countries and regions with a high risk of infection can be found in the Covid-19 Ordinance on International Passenger Transport Measures. 

More information about quarantine is to be found here and information about travelling recommendations is to be found here.

UNITED KINGDOM

Due to COVID-19, the UK will be implementing a 14 day self-quarantine for all international passengers arriving to the UK, starting 8 June 2020. All passengers will be required to provide written travel- and contact details according to government regulations. Non-compliance can result in a monetary fine. More information available at www.gov.uk/uk-border-control

(Updated 05AUG20)

From 01 July 2020 we have increased our flexibility rules so that you can rebook free of charge in all SAS Plus ticket types if you book until 30 September 2020. The offer is valid on all SAS operated flights except for SAS charter flights. 

The rebooking fee will be removed for bookings made in SAS Plus Smart during this period. You still have to pay the fare difference if the new ticket is more expensive than your original one. 

Due to the current situation SAS has decided to temporarily limit the allowed amount of carry-on, starting on 11 May.

To help speed up the boarding process and reduce the risk of cramped situations onboard SAS is for the time being limiting the number of allowed carry-on items to 1 per person. This means that you can no longer bring an additional personal item, such as a lap top or hand bag on top of your carry-on. 

• 1 piece of carry-on per person allowed.

• Carry-on maximum size is 55 cm x 40 cm x 23 cm (length x width x depth).

• Carry-on maximum weight is 8 kg.

• We recommend that the carry-on is placed under the seat in front of you.

This change applies to all ticket types and booking classes.

SAS EuroBonus is adjusting to the challenges of the current situation, while still trying to provide flexibility for our highly valued members.

You’ll find more information concerning EuroBonus and COVID-19 here

Due to the to the situation with COVID-19, SAS have decided to temporary close our Fast Track in Norway, Sweden and at Copenhagen Airport.

Customers are kindly directed to the regular security line. 

Due to the current situation we have temporarily suspended all food and beverage service onboard SAS flights within Europe. On flights exceeding 2.5 hours, there will be a small bottle of water in your seat upon boarding. 

If you are traveling outside of Europe, there will be two food servings regardless of travel class, and no buffet serving in business class. Please note that the onboard offering of food and beverage will be temporarily limited and will be different than what you are used to when traveling with us. We apologize for this inconvenience.

You are allowed to bring light snacks and non-alcoholic beverages on board SAS flights. Examples of light snacks include a chocolate bar, a sandwich or similar. When eating the light snack, you may remove the required face mask, as long as it is put on again as soon as you are done. Meals such as salads or take-away food are not allowed to bring onboard.

We have implemented these measures to limit the contact associated with handling waste from consumption of food and beverages onboard.

Due to the current situation SAS has decided to temporarily close all SAS lounges temporarily. They will be closed until further notice.

We understand and regret that this will have an impact on your experience when traveling with us.

If you have added lounge access to your booking, please contact SAS Customer Service to get a refund.

For information on Star Alliance lounges, please see information from the respective airline.

Due to the current situation SAS have decided to temporary halt our bidding and reject all bids on/before 31 August 2020. It’s still possible to buy an upgrade for our long-haul flights at the airport. 

From 1 September 2020 you can start to bid for an upgrade on your flight again. Please note that we might have limited offers on the ground and onboard. 

Due to the current situation SAS has decided to suspend our unaccompanied minor service between 23 March and 31 August 2020 for Intra-Scandinavian and International flights.
Unaccompanied minor service on domestic flights in Scandinavia is permitted except for transfer flights.   

If you have purchased a ticket with unaccompanied minor service for travel during this period, you can reschedule the trip to a date after 31 August 2020 or apply for a SAS Travel Voucher. The voucher is of full value of the original ticket and can be used for future travel with SAS.

You also have the option to get a full refund. Contac SAS Customer Service and we’ll help you. 

We kindly ask you to only call us if the departure for the minor traveling alone is within the next 3 days. 

If your trip is booked via a travel agent, please contact your agent for assistance. 

The suspension of the unaccompanied minor service is temporary since we cannot guarantee the safety of the child traveling. 

Stockholm Arlanda Terminal 4 is temporarily closed, all SAS domestic flights to/from Arlanda airport depart and arrive at Terminal 5.

(Published 26MAR20 - Updated 10JUN20)

SAS and Norwegian have entered a temporary agreement where we allow through check-in of passengers and baggage. This is to make it as easy as possible for our customers, and to be able to maintain the infrastructure in Norway. The agreement is valid between 27 March-31 August 2020.

If you have booked via SAS or a travel agency and have your SAS and Norwegian flights in the same reservation, you can check-in both via a self-service machine or at the manual check-in.

If you have separate booking references, you have to go to the manual check-in counter.

First carrier’s baggage allowance applies.

Nice airport will temporarily close Terminal 1

(Published 17MAR20)

From 17 March 2020 all flights will operate to/from Terminal 2 in Nice. Terminal 1 will temporarily be closed until further notice.

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due to runway closure between 16 September – 20 September 2020. This will affect our flights between Copenhagen and Bologna (BLQ). Customers with existing reservations will be rebooked to Malpensa (MXP).