Zugehörige FAQ

• How do I keep my tier? I planned to make a reservation but because of the current situation I couldn't.
• Do I need to apply for the membership level extension?
• I have points that will expire, can I have them extended?
• When will my current membership level be renewed?
• How will my Lifetime Gold status be affected if I am renewed with the membership level extension?
• How will my Give Away membership benefit be affected if I am renewed with the membership level extension?
• Where do I find my qualification period expiry date?
• I am close to an upgrade to Diamond, with a qualification period expiry date 30 April 2021. How will the membership extension work for me?
• Can SAS help me to be upgraded to a higher membership level?
• Will compensated status points be eligible for qualification to Lifetime Gold Membership and Give Away Membership?
• My points are about to expire and I had planned to use them on a Star Alliance bonus trip. What will happen to the points now?
• I have points that will expire – how can I use them in this situation?
• Can I rebook my SAS Bonus trip?
• What if the price of my new SAS Bonus ticket is higher?
• Can I rebook my SAS Bonus trip even if points have expired?
• Can I rebook more than once with expired points?
• Can I change destination in my reservation?
• What will happen to my Amex 2-4-1 voucher if I rebook a SAS or Star Alliance bonus trip that is not canceled by the airline?
• What will happen to my Amex 2-4-1 voucher if I want to cancel my SAS or Star Alliance bonus trip because the Foreign Office in my country does not recommend traveling to this destination?
• What will happen to my Amex 2-4-1 voucher if I want to cancel my SAS or Star Alliance bonus trip when the flight is not canceled by the airline and the destination is classified as safe?
• What will happen to my Amex 2-4-1 voucher if my SAS or Star Alliance bonus trip is canceled by the airline?
• Will I have to pay a rebooking fee when I ask for help from SAS Customer Service?
• Will my EuroBonus points be refunded if my SAS or Star Alliance flight is canceled?
• If my flight is not canceled but I don´t want to travel. Do I get a refund of my points?
• Can I still cancel my Star Alliance bonus trip?
• Why can´t I make a new award booking on Star Alliance partners online?
• For how long will Star Alliance award booking be closed?
• Can I still use my SAS EuroBonus credit card and earn points?
• Can I use all SAS EuroBonus partner offerings as usual?
• Which partner offerings are currently restricted?
• Why are partner offerings closed or restricted?
• Will SAS prolong my current Mastercard Fly Premium level due to the Covid-19 situation?
• When will SAS EuroBonus and partner offers be fully functioning again?
• I paid my hotel reservation with points. Can I cancel or rebook?
• Can I cancel or rebook my Hotels.com booking ?