Your flight is delayed

If your flight is delayed, we will inform you as soon as possible by email and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.

Make sure the contact details are up to date for all passengers traveling with you. You can review your contact details and your journey in My Bookings

Your rights

Reimbursement of expenses

If you've incurred additional expenses due to a delayed or canceled flight, you can claim compensation through our online form

Make sure to attach a copy of your original receipts.

Good to know

Money-back guarantee

When traveling to or from the US, you may cancel your booking within 24 hours of purchase at no cost and receive a full refund.

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Change your ticket

Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.

Cancellation & refund

If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.

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Your flight is canceled

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.

Lost & found

If you lost something while traveling with us or at the airport, here’s what you need to know.