Refund conditions
Applies to unused tickets booked on SAS' website, in the SAS app or through SAS Customer Service and you're traveling to or from the US, your ticket is refundable within 24 hours of purchase, regardless of ticket type. This applies when the ticket is purchased more than 7 days before departure.
If you change your ticket more than 24 hours after purchase, different rules apply based on the ticket type
If you change your ticket and then cancel your trip within 24 hours of booking, you’ll be refunded the price of the ticket, but not the cost of changing the ticket
If you change your mind
How to cancel
You can cancel your trip to or from the US by using the link in your confirmation email or under My bookings. If the price of trip has already been charged to your credit card, it will be credited to the card you used to pay for the trip.
It normally takes 3–5 banking days before the transaction is shown on your statement.
Cancellation insurance
If you bought cancellation insurance from Cover Genius when booking on our website, and then cancel your trip, SAS will automatically refund the insured amount within 7–10 days.
Good to know
Change your ticket
Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.
Cancellation & refund
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
Your flight is canceled
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by email and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Lost & found
If you lost something while traveling with us or at the airport, here’s what you need to know.