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(Updated 08:56 CET 16AUG18)

Bagage delay at Arlanda airport 29JUL18 due heavy thunderstorms

(Updated 02AUG18)

We know it’s distressing to find your bags are delayed and we’ll do all we can to fix the issue as quickly as possible and deliver the bag to you.

There can be a number of reasons why luggage doesn’t make it onto the aircraft. These could be:

  • Technical problems with the luggage system
  • Human error
  • Technical problems with the aircraft
  • Weather issues e.g. thunderstorms
     

To read more about delayed bags including information regarding reimbursements for necessary replacement items and how to register your claim, click here.

You can trace your baggage and update your delivery information here.

After you have reported your delayed baggage, SAS will begin an immediate search for your baggage. We will keep you updated, by SMS and email, while we are searching.

Even if you do not receive any updates, SAS is still searching for your baggage. 
 

Passengers travelling from/via Munich are recommended to be at the airport early

(Updated 27JUL18)

During the period of 30JUL18-06SEP18 there will be renewal and construction work concerning PTS (train connecting Terminal 2 and the satellite building).

Passengers departing from the satellite building in gate areas K and L are requested to allow additional 20 minutes for
check-in. Transfer passengers who need to change buildings for their onward flight are advised to proceed to their departure gate as soon as possible after arrival. SAS passengers will be affected.

30JUL18-06SEP18, a bus replacement service runs between terminal 2 and the satellite building from 12:00 noon Mondays -Thursdays. The underground railway, which connects the two terminal buildings, does not run during this time.
 

Bologna Airport will be closed for air traffic 14SEP18-18SEP18

(Updated 06MAR18)

Bologna Airport will be closed for air traffic from the 14th of September 00:01 AM to the 18th of September 06:00 AM for maintenance work on runway and taxiway.

 

New regulations from U.S. authorities regarding flights to the U.S.

(Published 19OCT17)

If you are travelling to the U.S. it is important that you arrive at your airport well in advance of your departure, as you will need extra time to check-in and for security screening.

This is due to additional regulations from U.S. Transportation Security Administration (TSA) affecting all departures to the U.S. as of October 26th.

All aviation companies in all countries, must adhere to the same regulations. This also affects transfer passengers.
 

Electronic Devices – TSA (DHS – Department of homeland security)

(Published 19JUL17)

The U.S. Department of Homeland Security is implementing enhanced security measures, both seen and unseen, at all last-point-of-departure airports in 105 countries around world. The enhanced security measures are both seen and unseen; however, passengers flying to the United States may experience additional screening of their person and property. There are no changes to items allowed in carry-on and checked baggage.

The enhanced security measures include but are not limited to:

·       Enhancing overall passenger screening;

·       Conducting heightened screening of personal electronic devices;

·       Increasing security protocols around aircraft and in passenger areas; and

·       Deploying advanced technology, expanding canine screening, and establishing additional preclearance locations.

For further information:
Fact Sheet: Aviation Enhanced Security Measures for All Commercial Flights to the United States

 

Travel to France

All French airports except Charles de Gaulle (CDG) and Orly (ORY) have border controls for Schengen arrivals and departures.

All passengers must present a valid National ID card or valid Passport when arriving or departing from France. Passengers inhibited to present a valid National ID card or valid Passport will be refused entry to France.