We are thrilled to announce that as of February 12 2025, our brand-new customer service chatbot is live!
Ture is here to provide you with a superior service compared to Turi, our previous chatbot. Unlike traditional chatbots, Ture can understand grammar and spelling errors, seamlessly switch between Scandinavian and English, and handle most inquiries you would usually need to speak to a customer service agent over.
While Ture is constantly learning and improving, we understand there will still be times when speaking to a human is best. Rest assured, we are committed to enhancing our services across all channels. Think of Ture as an upgraded way to interact with SAS.
Give Ture a try - we’re confident you’ll be impressed!
Good to know
Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
If your flight is delayed, we will inform you as soon as possible by email and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
If you lost something while traveling with us or at the airport, here’s what you need to know.