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    • Cancellation & refund

      If you booked your trip on our website or through SAS Customer Service, you can cancel your booking and apply for a refund below.

      If you've booked a round trip ticket and only want to fly one way, you will get a refund for the part not used, according to the terms of your ticket. For cancellation within 24 hours of booking, please refer to the 24-hour money back guarantee.

      Your refund will be calculated based on the ticket rules and conditions of carriage.

      Due to the current corona situation we’re offering any customer traveling up until the 31May 2020 to cancel their booking and receive a credit voucher in the value equivalent to their original booking. The voucher is valid for 1 year from the date of issue. 

      Detailed information

      • Within Europe
      • Outside Europe
      • Exceptions
      • Cancel trips booked with EuroBonus points
      • Cancel booking due to rejected Visa
      • Cancel booking due to death in family