Your flight is / was delayed
If your flight is delayed, we will inform you as soon as possible by SMS and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Make sure your contact details are updated for all passengers traveling with you. You can review your contact details and your trip in My bookings.
How we assist you
While you are waiting
If your departure is delayed by more than 2 hours, we will reimburse you up to 50 EUR per full day and person for food and drinks (excluding alcohol) during the waiting time. Make sure to keep the original receipts.
If the delay will make you miss your connecting flight, we will book you on the next available flight free of charge.
If you need accommodation (and you are unable to reasonably return home) we will reimburse you for mid-range overnight accommodations of up to 250 EUR per night and room. We will reimburse the cost of reasonable transport option available to and from the airport and place of accommodation. Make sure to keep the original receipts.
Refund of ticket
If you choose not to travel due to flight delay more than 5 hours on departure, you are entitled to a full refund of your unused ticket. If you cancel and refund your ticket you are not entitled to delay services such as food, drinks, and accommodation.
EU Regulation 261 / 2004
If your flight is canceled due to reason within our control you may be entitled to assistance in line with EU Regulation 261 / 2004 – a common set of rules all European airlines.
When you are not entitled to EU compensation
If you were notified more than 14 days before your original scheduled departure date, you're not entitle to EU compensation.
EU compensation will not be paid out if SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.
Costs of consequential nature, such as lost wages, vacation days, prepaid hotels, rental cars, event tickets.
Claim for compensation
Request your claim online by using our online form. Make sure to attach a copy of your original receipts. Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.