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SAS Customer Service

For quick assistance, we've organized helpful information by topic. If you can't find what you're looking for, our customer service team is ready to help.

Forms & certificates

Manage everything related to your trip both before and after using the links below. You’ll also find any documents you need to complete for your trip.

Common questions

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Flight status

Track your flight's real-time status. Enter cities or flight number to check for delays or cancellations.

Check flight status
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Traffic updates

Get the latest updates all in one place.

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Good to know


Money-back guarantee

Book now. Decide later. Our 24-hour flexible booking policy allows you to cancel your flight within 24 hours of booking at no charge.


Change your ticket

Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.


Cancellation & refund

If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.

SAS-Scandinavian Airlines-Departure-Traffic Program

Your flight is canceled

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.


Your flight is delayed

If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.


Lost & found

If you lost something on your flight with SAS, we hope that you’ll get it back as soon as possible.