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Did the delay or cancellation lead to any extra expenses?

If you incurred any unexpected expenses because your flight was delayed or canceled, you may be reimbursed.

Please note that you can’t apply for a refund for your flight ticket using this form. You can apply for a refund on our Cancellation & refund page.

What is your claim about?

Please select an issue

Who does the claim apply to?

Booking details

* Required information

Booking reference: undefined
Flight number: undefined
Date of departure: undefined

Fill in your booking details below.

Please complete the following fields to continue

    Enter your booking reference
    Enter your flight number
    Enter a valid date

    Were you rebooked on another flight?


    Add all travelers included in your booking and claim, including you.

    Travel expenses

    Click on Add expense for each expense and attach a receipt for each. You need to add at least one expense to continue.

    Please add an expense

    Reimbursement details

    Select how you’d like to be reimbursed.
    Please choose your preferred method

    SAS Voucher

    • Get an SAS Voucher for your next trip

    Read more about SAS Voucher

    EuroBonus Extra points

    • Get your reimbursement as EuroBonus Extra points

    • 1 EUR = 100 Extra points

    Read more about EuroBonus Extra points


    • Get your expenses credited to your specified bank account

    • Processing times may vary

    Contact information

    * Required information

    Name: undefined undefined
    Email: undefined
    Eurobonus no.:
    Please complete the following fields to continue

      Add contact details for the main contact person for your claim. This person will be responsible for the claim and will receive the full refund unless otherwise specified.

      Please add a first name
      Please add a last name
      Please add a valid email address
      EuroBonus number should be 9 digits
      Please add the street address (up to 70 characters)
      Please add a valid city (up to 30 characters)
      Please add a valid postal code (up to 15 characters)
      Please select a country
      Please add a valid phone number

      You must certify that the information provided is true and correct
      You must accept SAS’ Terms & Conditions

      Read more about how SAS handle your personal data in our Privacy Policy

      If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

      An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

      For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

      You will need to refer your complaint to them within 12 months after our final response.

      CEDR can be contacted here:

      Centre for Effective Dispute Resolution

      100 St. Paul’s Churchyard

      London EC4M

      United Kingdom

      Tel: +44 (0) 20 7536 6000

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