Commit version: 49245d4

Your flight is canceled

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.

How we assist you

We'll inform you as soon as possible by text message and/or email using the contact details you've provided in your booking. Therefore, it's important that you ensure that the contact details are up to date for all passengers traveling with you. You can review the contact details and your trip in My Bookings

Your three options when your flight has been canceled by SAS

1. Travel on the proposed flight option

SAS starts the rebooking process immediately when a flight is canceled. We will do our utmost to rebook you on the next available flight under equivalent transport conditions.

You will get a notification when the rebooking is completed. If the new flight suits you, you don't need to do anything to accept the new flight option except to inform anyone else traveling with you.

2. Change to another date

If our rebooking option doesn't suit you, you can rebook your flight under equivalent conditions of transport to an other date at your convenience.

  • If you don't accept the proposed travel option, please contact SAS Customer Service

  • If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance.

3. Refund

Right to a full refund within 7 days.

  • You are entitled to a full refund of your unused ticket if you decide not to travel.

  • You are entitled to a full refund of the full ticket price within 7 days if you decide not to travel. This also applies to the part of the journey that is not affected, for example if the outbound journey is canceled but not the return journey. You are then entitled to a full refund for the return journey as well, provided that both journeys are part of the same booking. For more information on the rules that apply, see EU passenger rights

To get a refund, login to My bookings

If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance or apply for a refund online

Your rights

If your departure is delayed by more than 2 hours, you are entitled to meals and non-alcoholic beverages in reasonable proportion to the waiting time. Expenses for meals and non-alcoholic beverages must be reasonable. Make sure to keep the original receipts.

If you need accommodation (and cannot reasonably return home), you are entitled to a hotel room when an overnight stay for one or more nights becomes necessary or when a longer stay than the one you planned becomes necessary. You are also entitled to transport between the airport and the place of accommodation. Expenses for hotel rooms and transport must be reasonable. You are also entitled to two phone calls or to send two emails.

Make sure to keep the original receipts.

If your flight is canceled due to reason within our control you may be entitled to compensation in line with EU Regulation 261 / 2004

Request EU compensation by filling out our online form

When you're not entitled to EU compensation

  • If you were notified more than 14 days before your original scheduled departure date.

  • If SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.

You can read more about your rights in our terms and conditions at Conditions of carriage and EU passenger rights.

Note: In general, we do not reimburse consequential costs to a delay, such as the cost of lost work income, pre-paid events and experiences.

Reimbursement of expenses

If you've incurred additional expenses due to a delayed or canceled flight, you can claim compensation through our online form

Make sure to attach a copy of your original receipts.

Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.