SAS Upgrade

1.1. These terms and conditions (“Terms and Conditions”) are valid for the SAS upgrade service where SAS customers can bid for and buy upgrades to SAS Plus or SAS Business (“Upgrade”). By placing a bid or buying an Upgrade you confirm that you accept these Terms and Conditions.

1.2. EuroBonus members may use EuroBonus points to pay for Upgrades. For EuroBonus members the Upgrade service is also subject to EuroBonus Terms & Conditions. In case of conflict between these Terms and Conditions and the EuroBonus Terms and Conditions, the provisions of the EuroBonus Terms and Conditions shall prevail.

1.3. SAS’ Conditions of Carriage applies for your booked flight with SAS and govern the carriage of you as a passenger and your baggage as well as the rules that apply to your ticket.

2.1. The Upgrade service is offered by Scandinavian Airlines System Denmark-Norway-Sweden, a consortium established under the laws of Denmark, Norway andSweden, and having its principle office at Frösundaviks Allé 1, SE-195 87Stockholm, Sweden (hereafter "SAS", "us" or "we").

3.1. There are two possibilities to buy an Upgrade on a SAS operated flight;

• Bid for an Upgrade via SAS’ website

• Buy an Upgrade at the airport for Intercontinental flights This Section 3 applies for both types of Upgrades.

3.2. You can pay by credit card or using EuroBonus points.

3.3. Upgrades to SAS Plus and SAS Business include extra comfort and meals onboard, as well as Business check-in, fast track, SAS Lounge access and priority boarding at selected airports. In addition, the following applies:

• Access to the SAS Lounge is only available on the route you’re upgraded on. This benefit also does not apply when you travel in SAS Plus outside of Europe.

• Baggage allowance does not change if you are upgraded to Business or Plus (it will remain according to the original booking class and EuroBonus tier level).

• Ticket conditions will be the same as for your original ticket in terms of cancellation rules, change fees, accrual and other conditions.

3.4. All travelers in a booking are automatically included in a request for an Upgrade.

3.5. Travelers with pet in cabin cannot apply for or buy Upgrades to SAS Business.

3.6. Travelers who are traveling in group bookings, travel industry discount fares and SAS charter flights cannot apply for or buy Upgrades.

3.7. If your confirmed Upgrade or flight is canceled by SAS, you are eligible for a full refund of the amount/EuroBonus points you paid for the Upgrade. In case of cancellation of an Upgrade, no extra compensation will be paid beyond the full refund of the Upgrade.

3.8. Purchased extra baggage is refundable only if your ticket is refundable. Other travel extras previously purchased are not refundable and will not be reimbursed should you receive or buy an Upgrade.

3.9. If a meal is pre-ordered and an Upgrade is granted or bought, the ordinary meal service of the new service class will be served instead of the pre-ordered meal. The pre-order meal will not be refunded.

3.10. Upgrades are subject to both space and meal availability in the upgraded class. SAS do not guarantee that you will be seated together with other travelers included in your booking when upgraded. SAS do not guarantee that you will receive the ordered special meal when upgraded.

3.11. SAS reserves the right to change the rates, terms and conditions of Upgrades at any time with or without notice.

3.12. SAS waives all liability resulting from errors with data systems or similar which prevents or impedes the possibility to purchase Upgrades. This applies regardless of whether the error lies with SAS or any other party.

4.1. SAS 국내선 및 유럽 노선에서는 예약일로부터 출발 25시간 전까지 입찰이 가능합니다. 4.2. SAS 대륙간 노선에서는 예약일로부터 출발 6시간 전까지 입찰이 가능합니다. 4.3. 예약 시 1편의 항공편당 하나의 결제 방법(신용카드 또는 EuroBonus 포인트)을 이용하실 수 있습니다. 하나의 예약에 여러 항공편이 포함된 경우, 항공편별로 서로 다른 결제 방법을 선택하실 수 있습니다. 4.4. 업그레이드 입찰이 수락되었는지 여부는 출발 25시간 전부터 5시간 전까지 이메일로 알려드립니다. 4.5. 특별식을 요청하거나 사전 주문 식사를 구매한 경우, 출발 25시간 전까지 입찰해야 합니다. 그렇지 않으면 업그레이드를 제공해 드릴 수 없습니다. 4.6. SAS 또는 SAS 그룹의 다른 회사가 운항 항공사인 경우에만 업그레이드 입찰이 가능합니다. 4.7. 업그레이드 요청은 고객님의 입찰이 수락되거나 거절될 때까지(출발 26시간 전까지) SAS 웹사이트에서 취소하거나 변경할 수 있습니다. 4.8. 업그레이드 요청이 처리되기 전에 항공편을 취소하거나 예약을 변경한 경우, 업그레이드 요금이 신용카드로 청구되거나 EuroBonus 계정에서 포인트가 차감되지 않습니다. 입찰은 다른 항공편으로 이전되지 않습니다. 4.9. 이름 변경은 취소로 간주되지 않습니다. 입찰을 한 후 티켓의 이름을 변경한 경우, 입찰을 취소해야 합니다.

4.10. 고객님의 업그레이드가 확정된 경우, 요금이 신용카드로 청구되거나 EuroBonus 계정에서 포인트가 차감됩니다. 또한 다음 사항이 적용됩니다.

• 확정 후 업그레이드를 취소하거나 변경할 수 없습니다. 현금/EuroBonus 포인트 환불은 불가능합니다.

• 업그레이드 확정 후 항공편을 재예약하거나 취소하는 경우, 업그레이드는 새로운 항공편으로 이전될 수 없습니다. 현금/EuroBonus 포인트 환불은 불가능합니다.

• 확정된 업그레이드 또는 여행이 SAS에 의해 취소된 경우, 원래 결제 방법에 따라 현금 또는 EuroBonus 포인트 중 하나로 업그레이드에 대한 전액 환불 대상이 됩니다.

• 항공편에서 업그레이드가 확정되었고 SAS가 다른 항공편으로 재예약한 경우, 업그레이드는 새로운 항공편으로 이전할 수 없습니다. 원래 결제 방법에 따라 현금 또는 EuroBonus 포인트 중 하나로 업그레이드에 대한 전액 환불 대상이 됩니다.

• 예약 변경 또는 취소 시 유효한 포인트만 EuroBonus 계정으로 복원되며(만료된 포인트는 재사용 불가), 원래 유효 기간이 유지됩니다.

• 체크인 시 업그레이드가 확정된 경우, 체크인을 취소하면 업그레이드도 취소됩니다. 이 경우 업그레이드 금액은 환불되지 않습니다.

4.11. 유로보너스 회원 고객은 결제용 카드로 업그레이드를 결제할 경우 업그레이드 구매 시 유로보너스 기본 포인트를 적립할 수 있습니다. 적립 가능한 포인트 수는 목적지와 업그레이드된 여행 클래스에 따라 결정됩니다. 유로보너스 포인트를 사용하여 업그레이드를 결제할 경우 업그레이드 구매에 대한 추가 유로보너스 포인트는 적립되지 않습니다. 이는 원래 예약 클래스에 따른 원래 항공권에 대해 적립 가능한 포인트에 가산됩니다. 업그레이드가 부여될 때까지 EuroBonus 번호를 제시하지 않은 경우, EuroBonus 포인트의 소급 등록은 불가능합니다. 4.12. SAS는 SAS의 단독 재량에 따라 수시로 업데이트되는 SAS가 결정하는 판단 기준(항공편 상황, 오퍼 금액 등)에 따라 각 항공편에서의 업그레이드 요청을 승인하거나 거부할 권리를 보유합니다. 4.13. 다음의 경우 업그레이드 입찰에 참여할 수 없습니다.

• 특별식 요청 또는 예약 주문 기내식 구매 시(이 경우 이륙 25시간 전 이후 업그레이드 입찰 불가. Plus 및 Business 모두 적용),

• 객실 내 반려동물 동반 시(Business에만 적용).

상기 예외 사항은 안전, 운영 및 기술적 사유에 따른 것입니다.

보조동물을 동반하는 경우, 지원 페이지에서 자세한 정보를 확인하십시오.

5.1 On selected flights to North America and Asia, SAS offers live bidding. This is a gamification tool to bid for an Upgrade where you can follow the ranking after placing the first bid and then increase your bid as many times as you want up until 6 hours before departure.

5.2 If available, live bidding starts 25 hours before and runs until 6 hours before departure. During this period, you can place your bid, track your ranking, view the highest bid, and raise your bid anytime.

5.3 SAS may, in our sole discretion, decide for which flights live bidding will be available.

5.4 These Terms and Conditions apply in their entirety for the live bidding feature.

6.1. Standby Upgrades at the airport are available on Intercontinental flights operated by SAS.

6.2. Upgrades can be requested at check-in, at a service center or at the gate depending on the airport. You can pay for an Upgrade by credit card or using EuroBonus points.

6.3. Note that if you have ordered a special meal or a pre-ordered meal, an Upgrade at the airport will not be possible.

6.4. No additional EuroBonus points will be earned for you purchase of Upgrade at the airport.

6.5. Standby Upgrade decisions are made at the sole discretion of SAS station managers at the airport on the day of each flight. For this reason, it is not possible to make a request for a standby Upgrade in advance.

7.1. Your use of our Upgrade service requires us to process your personal data. To fulfil our commitment under these Terms and Conditions, it is thus necessary for us to process information that relates to you as a person.

7.2. Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.

7.3. We are committed to protecting your privacy and only process personal data in accordance with the applicable data protection legislation. How we process your personal data depends on whether you are a member of the EuroBonus program. a Profile Account holder or a traveler without any particular membership or account with us.

7.4. If you are a member of the EuroBonus program, please see our Privacy Policy for EuroBonus members. If you hold a Profile Account, please see our Privacy Policy for Profile Account holders. If you are a traveler without any particular membership or account with us, we will process your personal data as described in our General Privacy Policy.

7.5. We have aimed at describing how we process personal data as transparently and clearly as possible in the below privacy policies. We invite you to read the policy applicable to you thoroughly and to contact our Data Protection Officer at [email protected] if you have any questions.

7.6. EB and SAS will jointly determine the purposes and means of the processing of your personal data as so called joint controllers within the meaning of Article 26 of the General Data Protection regulation (EU Regulation no. 2016/679). For this purpose, EB and SAS have entered into a joint-controller agreement, the essence thereof is set out here: Joint Controller Agreement.

7.7. We use cookies to enhance your experience on our website. For information on which cookies we use and how, see SAS’ Cookie policy.

8.1. We reserve the right to cancel an Upgrade at any time if you misuse the SAS Upgrade website, or otherwise break the rules, terms and conditions set out in these Terms and Conditions or the EuroBonus Terms & Conditions.

82. For EuroBonus members, we reserve the right to terminate the membership in cases which we deem constitute misuse. This means that previously earned but unused points and issued EuroBonus tickets/vouchers become null and void. We also reserve the right to downgrade your membership level in cases which we deem constitute misuse. Misuse may consist of unsuitable or disrespectful behavior towards us or our business partners, our employees or passengers, violation of the EuroBonus Terms & Conditions or these Terms and Conditions, illegal conduct, fraud or actions that are generally regarded as immoral or unethical.

9.1. To the extent permissible by local law or regulations, these Terms and Conditions shall be governed by and construed in accordance with Swedish law. Both parties submit, to the extent permitted by local law or regulations, to the non-exclusive jurisdiction of the District Court of Stockholm to resolve any dispute that may arise from these Terms and Conditions.

9.2. Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining, which shall continue unaffected.

9.3. We reserve the right to change these Terms and Conditions at any time.