Commit version: 49245d4
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Refund due to death in family

We’re very sorry to hear about your loss. We’ll help you cancel your trip and refund your tickets. To get a refund, the booking needs to have been made before the death occurred. In the case of the death of an immediate family member, you can cancel a trip booked directly with SAS by uploading the death certificate. If you booked through a travel agent, please contact them instead. You will also need to provide official documents showing the relationship between you and the deceased person.  For your information, SAS is obliged to store all documentation relating to this, for a minimum of 2 years. 

Cancellation details

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Did you book your trip through a travel agent?

Do you want to cancel the entire booking?

Do you want to cancel all travelers in your booking?


Add the travelers whose trips you'd like to cancel.

Booking details

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Booking reference: undefined

Fill in your booking details below.

Enter your booking reference

Copy of death certificate

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To continue, please upload a copy of the death certificate and official documentation showing your relationship to the deceased person.

You can only upload .jpg, .jpeg, .png and .pdf files. The maximum file size is 5 MB.

Please upload a death certificate

Contact information

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Enter the email address that was used when you made the booking.

    Please add a first name
    Please add a last name
    Please add a valid email address

    Read more about how SAS handle your personal data in our Privacy Policy