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Do you want to file a claim?

If you’re filing a claim due to an unfortunate experience with us, you may be entitled to compensation.

What is your claim about?

* Required information

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    Please select a topic
    Please select a subtopic

    Briefly describe your experience*

    Please enter a description

    0 of 500 characters

    Who does the claim apply to?

    Booking details

    * Required information

    Booking reference: undefined
    Flight number: undefined
    Date of departure: undefined

    Fill in your booking details below.

    Please complete the following fields to continue
      Enter your booking reference
      Enter your flight number
      Enter a valid date

      Were you rebooked on another flight?

      Travelers

      Add all travelers included in your booking and claim, including you.

      Reimbursement details

      Select how you’d like to be reimbursed.
      Please choose your preferred method

      SAS Voucher

      • Get an SAS Voucher for your next trip

      Read more about SAS Voucher
      BEST VALUE

      EuroBonus Extra points

      • Get your reimbursement as EuroBonus Extra points

      • 1 EUR = 100 Extra points

      Read more about EuroBonus Extra points

      Monetary

      • Get your expenses credited to your specified bank account

      • Processing times may vary

      Contact information

      * Required information

      Name: undefined undefined
      Email: undefined
      Eurobonus no.:
      Please complete the following fields to continue

        Add contact details for the main contact person for your claim. This person will be responsible for the claim and will receive the full refund unless otherwise specified.

        Please add a first name
        Please add a last name
        Please add a valid email address
        EuroBonus number should be 9 digits
        Please add the street address (up to 70 characters)
        Please add a valid city (up to 30 characters)
        Please add a valid postal code (up to 15 characters)
        Please select a country
        Please add a valid phone number
        You must certify that the information provided is true and correct
        You must accept SAS’ Terms & Conditions

        Read more about how SAS handle your personal data in our Privacy Policy

        If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

        An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

        For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

        You will need to refer your complaint to them within 12 months after our final response.

        CEDR can be contacted here:

        Centre for Effective Dispute Resolution

        100 St. Paul’s Churchyard

        London EC4M

        United Kingdom

        Tel: +44 (0) 20 7536 6000

        http://www.cedr.com/

        https://www.cedr.com/consumer/aviation/

        It's always good to keep in touch. We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters.

        For fast and safe handling please use our contact form to get in contact with the correct department. By filling in our form we will make sure that we have all information needed to handled your case.

        Our form is encrypted and will be the safest way to share your information with us.

        If you want to contact us by post, our address is:

        SAS
        Customer Care
        195 87 Stockholm
        Sweden

        SAS
        Customer Care
        Roald Amundsens vei 1
        2060 Gardermoen
        Norway

        SAS
        Customer Care
        Amager Strandvei 392
        2770 Kastrup
        Denmark

        If you need to contact us regarding a future travel or anything urgent you need to contact us by chat or phone.