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Coronavirus (COVID-19) updates

Latest updates

(Page updated 28MAR20 12:40 CET) 
Information will only be available in English.

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    Customers returning home within the next 3 days

    (Published 16MAR20 08:00)
    If you are holding a reservation for homebound travel within the next 3 days, you may use this priority number for assistance: 00 46 8 797 4100. All other services for later travel will be referred to our ordinary Customer Service number.

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Cancellation of flights 29 March 2020 - 6 April 2020
Between Scandinavia and the US
Between Scandinavia and Tokyo

(Published 26MAR20 - Updated 27MAR20)

Due to the complexity of travel restrictions worldwide caused by COVID-19, passengers will not be automatically rebooked. 

A text message has been sent out to all passengers booked on cancelled SAS flights between Scandinavia and the US and flights between Scandinavia and Tokyo 29 March 2020 - 06 April 2020. 

“Dear Passenger,

Your flight has been canceled.

Due to the complexity of travel restrictions worldwide caused by COVID-19, you will not be automatically rebooked.

If you do intend to travel, you may call our priority number +46 8 797 4100 for rebooking assistance.

For all other services and information we kindly ask you to check www.flysas.com/en for alternative contact channels.

If you booked via a Tour operator or Travel agent, please contact them directly. 

Regards,

SAS”

Flights operating to US between 29 March - 19 April 2020
SK903 Stockholm - New York will operate on the following weekdays : Monday/Wednesday/Friday
SK904 New York - Stockholm will operate on the following weekdays: Tuesday/Thursday/Saturday 

These flights are open for sale for those who wants to rebook themselves to either Stockholm - New York or New York - Stockholm.

 

SAS will operate extra flights from Spain 26 - 31 March 2020

(Updated 28MAR20)

28 March 20 - SK6071 Alicante-Stockholm departure 11.00 arrival 15.05
30 March 20 - SK6071 Alicante-Stockholm departure 10.55 arrival 14.50
31 March 20 - SK6071 Alicante-Stockholm departure 10.55 arrival 14.50

28 March 20 - SK6072 Malaga-Stockholm departure 10.30 arrival 14.55
31 March 20 - SK6072 Malaga-Stockholm departure 10.40 arrival 14.50

28 March 20 - SK6073 Las Palmas - Stockholm departure 13.40 arrival 20.40
30 March 20 - SK6072 Las Palmas - Stockholm departure 14.40 arrival 21.35

 

Flight status/Information

(Published 15MAR20 - Updated 26MAR20)

You can now find information regarding which of our flights that are planned to operate or are canceled on the links below. 
Please note that we might add flights to the list, and we advise our travelers to keep updated. 
All affected passengers will be notified. 

View canceled flights

View operating flights

Refund options

  • Receive a voucher for flights not yet canceled
  • Apply for refund

Rebooking free of charge

  • New tickets - Buy new tickets without change fee
  • Existing tickets - Rebooking options for travel to/from Europe, US and Asia

Adjustment to SAS traffic program

  • SAS temporarily halt most of the traffic - Updated 26MAR20
  • Flights to/from Europe
  • Flights to/from US
  • Flights to/from Italy
  • Flights to/from Beijing and Shanghai
  • Flights to/from Hongkong

Entry restrictions

  • The European Union (EU)
  • Denmark
  • Norway
  • Sweden
  • Details per country and region
  • National ID control on all SAS international flights

Temporary changes to our services

  • Unaccompanied minor - Children traveling alone
  • Food and beverages
  • SAS Lounges
  • SAS Upgrade
  • Fast Track

Other information

  • Through check-in between SAS and Norwegian on domestic flights within Norway
  • Temporarily closure of terminal 1 at Nice airport
  • Runway closure at Bologna (BLQ) airport 16Sep-20Sep 2020