Cancellation & refund

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Cancellation & refund
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- Cancellation & refund
  
  Most of SAS tickets are refundable. Our 24-hour flexible booking policy allows you to cancel your flight within 24 hours of booking at no charge.
  
  Most of SAS tickets are refundable except for SAS Go Light and SAS Go Smart, which are non-refundable. More information about the refund rules can be found below (see section Detailed information).
  
  If you've booked a round trip ticket and only want to fly one way, you will get a refund for the part not used, according to the terms of your ticket. For cancellation within 24 hours of booking, please refer to the 24-hour money back guarantee.
  
  Your refund will be calculated based on the ticket rules and conditions of carriage.
  
  If you have requested a refund/voucher you can check the status of your request here.
  Due to the situation with COVID-19 we’re offering customers to cancel their booking and receive a voucher in the value equivalent to their original booking. The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras.
  
  Read more about the terms to receive the voucher
  Apply for refund
  Tickets issued by a travel agency
  
  Request for a refund
  Detailed information
  
  Refund rules within Europe
  
  Refund rules to/from Asia and US
  
  SAS Go light & SAS Go Smart
  
  Ticket and domestic/international fees* are non-refundable..
  
  Only taxes and fees are refundable
  
  * US: International surcharge. Japan: Fuel surcharge.
  
  SAS Go Pro
  
  SAS Go Pro is fully refundable.
  
  SAS Plus Smart & SAS Plus Pro
  
  SAS Plus Pro is fully refundable.
  
  SAS Plus Smart can be refunded for a fee.
  
  SAS Business Smart & SAS Business Pro
  
  SAS Business Pro is fully refundable.
  
  SAS Business Smart can be refunded for a fee.
  
  Cancel/refund trips booked with EuroBonus points
  
  Go to My bookings.
  
  Select "Cancel booking".
  
  The trip will be canceled and any refundable taxes will be credited to your account within 3–4 business days.
  
  Any valid EuroBonus points will be automatically returned to your EuroBonus account.
  
  You can cancel Bonus trips up to 24 hours before outbound departure.
  
  If you have booked a Regular ticket for points or a mixed Bonus ticket with Regular ticket for points, then you need to contact SAS Customer Service for cancellation.
  
  Cancel/refund your bonus trip
  
  Cancel booking due to rejected Visa
  
  Cancel booking due to death in family
  To cancel car rentals, hotel bookings and combined flight and hotel bookings, please contact the vendor.
  Related FAQ
  
  I have received my refund, but it is less than I expected, why?
  
  How do I know if I am eligible for a full refund?
  
  What are my options if my flight has been canceled and I have not received a new alternative?
  
  My flight is schedule to depart but I do not want to travel, can I cancel my reservation and get a full refund?
  
  I have been rebooked by SAS and received a new time table but do not want to travel. Can I get a full refund?
  
  I have applied for a refund, when will I get it?
  
  Can I cancel and refund my ticket if my flight is canceled or delayed?

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Cancellation & refund

Tickets issued by a travel agency

Detailed information

SAS Go Light & SAS Go Smart

SAS Plus Smart, SAS Plus Pro & SAS Plus Full Flex

SAS Go light & SAS Go Smart

SAS Go Pro

SAS Plus Smart & SAS Plus Pro

SAS Business Smart & SAS Business Pro

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Cancellation & refund

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Detailed information

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