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This information notice summarizes the terms and conditions for
Lifetime Gold product.
Effective: 16 November, 2018
1.1 These Terms & Conditions are valid for Lifetime Gold. Lifetime Gold gives a member a EuroBonus Gold membership for the rest of its life (hereafter referred to as “Lifetime Gold” or “Lifetime Gold Product”).
1.2 The Lifetime Gold Product is also subject to EuroBonus Terms & Conditions (please see EuroBonus Terms & Conditions). In case of conflict between these Terms & Conditions and the EuroBonus Terms & Conditions, the provisions of the EuroBonus Terms & Conditions shall prevail.
2.1 The Lifetime Gold Product is operated by Scandinavian Airlines System Denmark- Norway-Sweden, a consortium established under the laws of Denmark, Norway and Sweden with its principle office at Frösundaviks allé 1, SE-195 87 Stockholm, Sweden (hereinafter referred to as “SAS,” “us” or “we”).
2.2 The EuroBonus program has the following categories of points:
1) “Basic Points” which can be used for award travel and other products and count towards upgrade to a higher membership level or renewal of membership level;
2) “Status Points” which count towards upgrade to a higher membership level or renewal of membership level but cannot be used for award travel and other products;
3) “Extra Points” which can be used for award travel and other products, but do not count towards upgrade to a higher membership level; and
4) “Qualifying Flights” which are flights operated by SAS or selected flights operated by other airlines as set out on SAS website and count towards upgrade to a higher membership level or renewal of membership level.
2.3 Lifetime Gold will be given to members who have qualified for EuroBonus Gold status ten (10) consecutive years or more through either (i) Basic Point accrual, (ii) Status Point accrual or (iii) Qualifying Flights, no other Gold status will be accepted.
2.4 SAS will consider Lifetime Gold, as set out in Section 2.3, for all members from qualification periods starting 2002.
2.5 Lifetime Gold will not be given to members who have had EuroBonus Gold status for ten consecutive years or more, if they have not qualified for EuroBonus Gold status every year within the members qualification period.
2.6 All EuroBonus Gold membership benefits apply as usual. No special EuroBonus card is issued. Member receives new EuroBonus card yearly in accordance with standard renewal process.
2.7 A member who is a EuroBonus Diamond or higher will keep tier status until they no longer qualify for Diamond or higher. At this time a EuroBonus Gold card will be issued for member.
2.8 SAS may determine to exempt member at its own discretion at any time.
2.9 SAS may determine to terminate the Lifetime Gold Product at any time and withdrawing Gold membership due to Lifetime Gold status.
2.10 The data SAS holds is the only information that will be considered for Lifetime Gold qualification validity. For the avoidance of doubt, SAS will not accept any other data sources or information for qualification validity.
3.1 Membership in the EuroBonus program including the Lifetime Gold Product, requires us to process your personal data. To fulfil our commitment under these Terms & Conditions, it is thus necessary for us to process information that relates to you as a person.
3.2 Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.
3.3 The personal data in question is mainly information that you have provided us with as well as data from our business partners and other third parties. We process this data for purposes related to these Terms & Conditions, such as managing your EuroBonus account and travel, making your travel with us easier, and improving and personalizing our products, services, communication and offers by getting to you know you and your preferences.
3.4 SAS is the controller that determines the purposes and means of processing your personal data.
4.1 We reserve the right to terminate the membership in cases which we deem constitute misuse. This means that previously earned but unused points and issued EuroBonus tickets/vouchers become null and void. We also reserve the right to downgrade your membership level in cases which we deem constitute misuse. Misuse may consist of unsuitable or disrespectful behavior towards us or our business partners, our employees or passengers, violation of the EuroBonus Terms and Conditions or these Terms and Conditions, illegal conduct, fraud or actions that are generally regarded as immoral or unethical.
4.2 You are only entitled to points for which you have performed a valid activity and only for your own flights. SAS may at any time correct or withdraw points for any activity or EuroBonus points wrongly registered on your EuroBonus account due to a technical error or any other malfunction. For the avoidance of doubt, such correction could also affect membership level and related benefits.
4.3 Points and benefits (including give away cards) are personal and can under no circumstances be sold, transferred, combined, inherited, refunded in cash or used for other purposes than within the EuroBonus program unless otherwise stated by SAS. In case of misuse, we can confiscate points, benefits and documents. Members can be refused access to a plane, a hotel or otherwise be refused to enter into or enjoy the performance of an agreement for other products or services. If a trip has commenced or the delivery of service or product has already taken place, the passenger can be charged full price for the remainder of the trip/for the applicable purchase.
5.1 To the extent permissible by local law or regulations, these Terms & Conditions shall be governed by and construed in accordance with Swedish law. Both parties submit, to the extent permitted by local law or regulations, to the non-exclusive jurisdiction of the District Court of Stockholm to resolve any dispute that may arise from these Terms & Conditions.
5.2 Any provision of these Terms & Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining, which shall continue unaffected.
5.3 These Terms & Conditions were last updated on 16 November 2018 and replace all previous versions thereof.