SAS Customer Service
For quick assistance, we've organized helpful information by topic. If you can't find what you're looking for, our customer service team is ready to help.
Vouchers & gift cards
Self-service
Manage everything related to your trip both before and after using the links below. You’ll also find any documents you need to complete for your trip.
Flight status
Track your flight's real-time status. Enter cities or flight number to check for delays or cancellations.
Check flight statusGood to know
Money-back guarantee
Book now. Decide later. Our 24-hour flexible booking policy allows you to cancel your flight within 24 hours of booking at no charge.
Change your ticket
Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.
Cancellation & refund
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
Your flight is canceled
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Lost & found
If you lost something on your flight with SAS, we hope that you’ll get it back as soon as possible.