Contact us

Our chatbot Turi handles our most common questions 24/7. If your issue is too complicated for Turi, you can live chat with one of our agents or give us a call during our opening hours.

Before contacting us, we recommend that you read our FAQs or use our search function to see if you can get your question answered. The quickest and easiest way to change, cancel or check your booking is to log in to My bookings.

We are still dealing with a large number of refund and compensation cases from this summer's pilot strike.

We have deployed all the resources we have and hired new staff to speed up the handling, but given the large amount the handling takes more time than desired. Unfortunately, we cannot give an exact date for when your case will be handled, but all travelers who are eligible for compensation will receive it.

If we need additional information, we will contact you. We would like to thank you for your patience and understanding.