Latest updates

(Published 14MAR20 - Updated 27MAR20)

You can receive a  Travel credit voucher for flights that have not yet been canceled by SAS

Instead of rebooking, you can apply for a Travel credit voucher with the value equivalent to your original booking. This applies to all flights with last departure date 30 April 2020. 

The voucher must be used for travel departing no later than 30 November 2020. 

The voucher is valid for bookings made directly with SAS (not for bookings made by travel agents) and can be used as payment for future travel with SAS.  

Go to My booking to apply for a Travel credit voucher.

Note: For corporate bookings made directly with SAS, please contact Customer Service for assistance.

Conditions:

• Not valid if the reservation has already been canceled by the customer.
  
• Valid for flights not yet canceled and when you have not been rebooked by SAS to another flight. 
  
• The outbound flight for the original booking must be planned to depart 30 April 2020 the latest.
• Valid for flights to all areas (EU, Intra-Scandinavia, Domestic, US, Japan)
• Only valid for bookings where no flights have departed. This means that you cannot receive a voucher if you have booked a roundtrip and the outbound flight has departed.
• Only valid for tickets booked directly with SAS (not valid for tickets booked with travel agents)
• Not valid for bookings paid partly or fully with EuroBonus points. 
  
• The request for voucher must be made at least 6 hours before departure. 
  
• New travel date: the voucher has to be used for a trip planned to depart by 30 November 2020 the latest (outbound needs to occur before this date, the return can be at a later point)
  
• The voucher is non refundable
• The voucher cannot be exchanged to cash
  
• The voucher can be used by you or given away as a gift
• You can use the voucher as payment for the entire trip, or part of it, as well as for travel extras
• When you pay with the voucher, any remaining value will remain on the voucher.

Important: Please do not cancel your booking in My bookings yourself - we will do this on your behalf when you apply for the voucher.

Please note that it will take us some time to process your request for a voucher. As long as your date of request for the voucher is before the departure of the first flight in your booking (and that your booking overall makes you valid for the voucher) you are valid to receive the voucher.

If you have made your reservation through a travel agent, please contact your travel agent for available options.

(Published 12MAR20 - Updated 25MAR20)

For canceled flights you can apply for a refund, please use the refund form on our website. 

If you have made your reservation through a travel agent, please contact your travel agent for available options.

(Updated 27MAR20)

We know that flexibility is crucial to our travelers, we are offering new rebooking opportunities when you buy a new ticket between 5 March-14 April 2020 for travel until 28 February 2021 (included). The rebooking fee will be removed. You may still pay the fare difference if the new ticket is more expensive than your original one. 
Rebooking must be made latest 30 November 2020.

Book a new trip online

Terms and conditions

• The offer is valid on all SAS operated flights except for SAS charter flights
• No change fee applies to new bookings made from 5 March-14 April 2020 for travel until 28 February 2021 (included)
• If the ticket is changed to a higher fare, any fare difference between the existing booking and the new booking must be paid for
• No cancellations or full refund are allowed except if the fare rules of your original ticket allow it
  
• The rebooking can be made only once
• The rebooking has to be made before the departure date
• The rebooking is only valid to and from the same destination as your original one
• Rebooking must be made latest 30 November 2020.

The offer is also valid on all SAS marketing flights (ticket number starting with 117) operated by Singapore Airlines for new bookings made from 6 March-31 March 2020.

(Updated 27MAR20)

As we know that flexibility is crucial to our travelers, we are offering new rebooking opportunities for all existing bookings purchased before 12 March 2020 in SAS network. 

The offer is not valid on SAS Charter flights.
If you have made your reservation through a travel agent, please contact your travel agent for available options.

Rebook  online  - My Bookings

Terms and conditions

• No change fee applies for bookings made before 12 March 2020 for travel planned between 12 March-30 April 2020 (included)
• The new travel date must be between 12 March -28 February 2021
• If the ticket is changed to a higher fare, any fare difference between the existing booking and the new booking must be paid for
• No cancellations or full refund are allowed, unless the fare rules of your original ticket allow it.
• The rebooking can be made only once.
• The rebooking has to be made before the original departure date.
• The rebooking is only valid to and from the same destination as your original one.

(Updated 26MAR20)

Due to the coronavirus and the measures implemented by national authorities, the demand for air travel is essentially non-existent. SAS has therefore decided to put most of its operations on hold, starting Monday March 16 and until necessary prerequisites for commercial air traffic returns. 

To support our customers, we will in the next few days do our utmost to uphold a certain level of operation to enable travelers to return from their destinations.

Information regarding the traffic situation and specific flights will be constantly updated on our website. Affected passengers will be notified.

When your flight is cancelled, we will contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights from our systems and send the cancellation messages gradually. This means it might take some time before you receive the message about your cancelled flight.

SAS continue to operate the following routes
Service on other routes may be resumed once current travel restrictions have been lifted.

Please see updated information on this page regarding both operating and cancelled under heading: Flight status / Information 

Domestic

• Denmark: Limited service on Copenhagen to Aalborg and Aarhus until further
• Norway: Limited service to all destinations until further
• Sweden: Limited service to all destinations until further

Intra-Scandinavia

• Limited service on Copenhagen-Stockholm, Copenhagen-Oslo and Stockholm-Oslo until further; no traffic on other routes

Europe

• Denmark: Copenhagen to Malaga served until 29MAR20; no traffic on other routes
• Norway: Oslo to Alicante, Las Palmas, Malaga and Reykjavik served until 29MAR20; no traffic on other routes
• Sweden: Limited service on Stockholm to London Heathrow and Helsinki until further; Stockholm to Malaga, Alicante and Las Palmas served until further; no traffic on other routes

USA

• Limited service on Stockholm-New York until further; no traffic on other routes

Asia

• Limited service on Copenhagen-Tokyo until further; no traffic on other routes

Please note that there may be changes, and we advise our travelers to keep updated.

(Updated 09MAR20)

As an effect of the COVID-19 outbreak and global measures taken to mitigate the spread of the virus, the demand for international air travel has been affected.

In response to the lower demand, SAS will in the next couple of months seek to reduce part of its short haul network capacity within Europe. Furthermore, and in addition to the already suspended flights to/from Mainland China, SAS will suspend flights to Hong Kong from 5 March 2020. 

SAS Company Group - Newsroom

Travel between Europe and the US from 14 March

(Updated 30MAR20)

The US government implements restrictions for all air traffic between Europe and the United States as from 14 March 2020 and 30 days ahead. This will have effect on SAS flights to/from the US. SAS will operate according to normal schedule 12 March and 13 March 2020. SAS Press release 

The following operating schedule applies for Stockholm - New York - Stockholm: 

Between 30 March 2020 and 19 April 2020

• Stockholm - New York
  Monday/Wednesday/Friday
  
  
• New York - Stockholm
  Tuesday/Thursday/Saturday

These flights are open for sale for those who wants to rebook themselves to either Stockholm - New York or New York - Stockholm.

All other flights to and from US destinations are suspended until further notice 

These routes are:

• Oslo - New York - Oslo - last departure on Friday 13 March 
• Stockholm - Chicago - Stockholm - last departure on Friday 13 March 
• Copenhagen - Washington - Copenhagen - last departure on Friday 13 March 
• Copenhagen/Stockholm/Oslo - Miami - Copenhagen/Stockholm/Oslo - last departure on Saturday 14 March 
• Copenhagen - Los Angeles - Copenhagen - last departure on Saturday 14 March 
• Copenhagen - San Francisco - Copenhagen - last departure on Monday 16 March 

Cancellation of flights 29 March - 9 April 2020

(Published 26MAR20 - Updated 30MAR20)

Between Scandinavia and the US

Due to the complexity of travel restrictions worldwide caused by COVID-19, passengers will not be automatically rebooked. A text message has been sent out to all passengers booked on cancelled SAS flights between Scandinavia and the US 29 March 2020 - 09 April 2020. 

“Dear Passenger,
Your flight has been canceled. Due to the complexity of travel restrictions worldwide caused by COVID-19, you will not be automatically rebooked. If you do intend to travel, you may call our priority number +46 8 797 4100 for rebooking assistance. For all other services and information we kindly ask you to check www.flysas.com/en for alternative contact channels.
If you booked via a Tour operator or Travel agent, please contact them directly. 

Regards, 
SAS”

Rebooking options are available on My bookings. However,  rebooking options will be limited as all carriers operating between Europe and the US are forced to considerably reduce or cancel their operation due to the US government restriction.

SAS urge our passengers reviewing the latest entry requirements before leaving for the airport, even if you’re a citizen or resident of the destination – or if it’s just for a transfer and connecting flight.

SAS call centers are currently receiving a lot of calls, which causes long waiting times. We kindly ask our travelers to first read through the information listed on this page, before calling us. In addition, if your flight isn't due to depart within the next couple of days, then we also kindly ask you to call us when you are closer to departure, rather than now.

Thank you for your understanding.

Cancellation of flights 29 March - 9 April 2020

(Published 26MAR20 - Updated 30MAR20)

Travel between Scandinavia and Tokyo

Due to the complexity of travel restrictions worldwide caused by COVID-19, passengers will not be automatically rebooked.  A text message has been sent out to all passengers booked on cancelled SAS flights between Scandinavia and Tokyo 29 March 2020 - 09 April 2020. 

“Dear Passenger, 
Your flight has been canceled. Due to the complexity of travel restrictions worldwide caused by COVID-19, you will not be automatically rebooked. If you do intend to travel, you may call our priority number +46 8 797 4100 for rebooking assistance. For all other services and information we kindly ask you to check www.flysas.com/en for alternative contact channels. 
If you booked via a Tour operator or Travel agent, please contact them directly. 

Regards,
SAS”

SAS urge our passengers reviewing the latest entry requirements before leaving for the airport, even if you’re a citizen or resident of the destination – or if it’s just for a transfer and connecting flight.

SAS call centers are currently receiving a lot of calls, which causes long waiting times. We kindly ask our travelers to first read through the information listed on this page, before calling us. In addition, if your flight isn't due to depart within the next couple of days, then we also kindly ask you to call us when you are closer to departure, rather than now.

Thank you for your understanding.

(Published 19MAR20)

For rebooking of flights to/ from Italy see general information about rebooking free of charge.

(Published 14FEB20 - Updated 03MAR20)

The safety of our passengers and employees is our highest priority. A new evaluation has been made of the situation in China regarding the Coronavirus and SAS has decided to prolong the suspension of all flights to and from Shanghai and Beijing until 30 April 2020. Affected Passengers will be notified.

(Updated 06MAR20)

Flight schedule to and from Hong Kong will be suspended from 05 March-30 April 2020 and reduced in May. Affected Passengers will be notified.
Effective 01MAR20, for flights to HKG, all ferry services from HKIA will be suspended.

Restrictions for transfer via Hong Kong to the Philippines

With immediate effect, the government of the Philippines has issued restrictions for travel between Hong Kong and the Philippines. Passengers departing and/or transferring via Hong Kong are not permitted to enter the Philippines. 

Exception: Philippine citizens and holders of permanent resident visa are exempted from this restriction and may travel. 
Affected passengers having a reservation up to and including 31 March 2020, are offered a full refund as rebooking possibilities are very limited. 

SAS will continue to monitor the situation in constant dialogue with authorities and continuously update the information about the situation.

For more information regarding Travel Advice, please visit the World Health Organization's web site  or your local National Public Health Agency's website.

Health declaration

Due to the current situation in China, Chinese authorities now require all inbound travelers to fill in a health declaration. Completed declarations are to be presented at immigration upon arrival. SAS will provide you with a copy to fill in before your departure at the airport. 

Voluntary change of flight to and from HongKong - No longer valid

We are offering our customers travelling to, from or via Hongkong to voluntary change their reservation. You have the possibility to rebook your flight to another travel date according to below options:

Is the departure date of your flight to, from or via Hongkong between 30 January 2020 – 29 February 2020 and your ticket number starts with 117 issued on/before 28 January 2020 on a SAS operated flight? Then your new departure date should be no later than 31 May 2020.

You can change your travel dates only if the same airlines and travel class is available as mentioned in your original ticket. You will not have to pay the change fee.

Refund

For canceled flights you can apply for a refund, please use the refund form on our website. 

How to rebook 

Your ticket must be purchased on SAS web, SAS App or SAS Call Center. If you booked via a travel agent or a tour operator, please contact them directly. 

Log into My Bookings and change your travel dates yourself if you are travelling to or from Hongkong (you need to change country on the website to the same as where you did your original booking). For other destinations or if your itinerary includes other airlines you need to contact SAS Customer service for rebooking.

Links to My Bookings can be found on top of this page. SAS will not absorb costs such as, but not limited to, accommodation, food and surface/air transportation for voluntary rebooking.

Travel restrictions to enter the European Union (EU) 

(Published 19MAR20)

Effective immediately from 19MAR2020, the European Union (EU) will impose a temporary entry ban to the EU, to begin with for 30 days. 
EU citizens and other EU residents will be able to return to their homes. 

The entry ban does not apply to people who have particularly important reasons for traveling to the EU. 
This applies, for example:
Diplomats and persons who will carry out the necessary functions in the EU, such as healthcare professionals and people transporting goods to the EU.

Note: For travel within EU, national regulations apply.

Restrictions for travel to/from Denmark - Closure of Danish borders

(Published 13MAR20 - Updated 14MAR20)

The Danish Government has chosen to temporarily close all borders for foreign citizens and for all travelers with a non-credible purpose. This will take effect ‪from Saturday 14th March‬ from 12:00lt. Danish citizens will still be able to enter Denmark and Copenhagen airport will still be open for transfer traffic also for foreign citizens.

The global corona pandemic is already having a substantial effect on our activities in SAS. SAS acknowledges, that this is a global societal problem, which takes extraordinary measures to solve. We are in a continued dialogue with all relevant authorities on how to handle this and related issues. 

• Swedish citizens will not be allowed to enter Denmark for outbound travel starting at Copenhagen airport from 14 March 12:00lt
• Swedish citizens traveling home via Copenhagen will be able to enter Copenhagen airport and transfer to Sweden also by ground transportation.
• Passengers in transit at Copenhagen airport will be allowed to continue travel to their final destination which must be non-domestic Denmark.
• Borders to Denmark are closed for foreign citizens who have a non-credible purpose.
• Flight crew are allowed to enter Denmark for work.

List of reasons for allowed entry:

• Danish Citizens, who can provide a Danish passport or other valid traveling document. 
• EU-Citizens with valid travelling documents living in Denmark and who can provide/present a Danish social security card. (Gult sygesikringsbevis el. Sundhedskort) 
• Third country nationals with valid travelling documents and with Danish residence permit 
• Foreigners who have a valid purpose in Denmark, (e.g.) 
• Visiting a critically or terminal ill family member 
• Participating in a funeral 
• Called for a court case 
• Exercising visitation rights with a minor 
• Being a legal guardian for a minor 
• Already in an ongoing health treatment 
• Have employment in Denmark – documentation needed 
• Passengers who can provide documentation for having their vehicle parked at Copenhagen Airport, and who need the vehicle for their ongoing journey out of Denmark (e.g. to Sweden) 
  

External link to the Danish police information 

Travel to/from Norway COVID19

(Published 13MAR20 - Updated 21MAR20)

The ministry of foreign affairs (UD) in Norway are requesting travelers abroad to make a registration on reiseregistrering.no
UD will then be able to notify the travelers by SMS or e-mail in case of serious events.

The Norwegian Government and Norwegian Health Authorities have introduced new restrictions for travelers to Oslo Airport. In order to prevent the coronavirus infection and detect sick people as early as possible, measures have become considerably more stringent at the airport.

From 15MAR2020 to 14APR2020

There are, so far, no restrictions related to transferring of passengers at OSL airport.

Norway is closing the border to foreign nationals who lack a residence permit in Norway.
Foreign nationals will be turned away at the border. Exemptions will be provided for European Economic Area (EEA), citizens and their family members who reside in Norway.
Exemptions are also being prepared for EEA citizens who work in Norway. 
Norwegians who are abroad and people who live or working Norway can still enter the country. Temporary entry and exit controls will be introduced at the international Schengen boarder.
The airports will be open for international flights enabling tourist/foreign nationals to travel out of Norway.

From 14MAR2020 to 14APR2020

Passengers travelling to Norway will upon arrival be returned to origin or be quarantined for 14 days if: 

• The passenger is arriving from any other country than Sweden or Finland. 
  
• The passenger is arriving via Sweden or Finland and the passenger has been outside these countries within the last 14 days.
  
  From 13MAR2020 to 14APR2020

• Foreign citizens must not board a SAS flight with destination Norway if the passenger is arriving from any other country then Sweden or Finland. This includes passengers arriving via these countries who has been outside these countries within the last 14 days.
• Passengers travelling to Norway will be returned to their point of origin or be quarantined on own expense for 14 days.
  
• All crew and minimum support personell that are required to carry out cargo and passenger flights, are exempt from the travel restrictions.
  
• Crew on duty, arriving from outside the Nordic countries, are exempted.
  
• Norwegian travelers must return to their home and stay in the 14 days home quarantine immediately.
  

All passengers will also have to fill out a public health information form and hand it over to the local Airport Authority upon arrival.

In order to prevent travelers from entering the country without fulfilling the conditions, there will be barriers in the arrival hall using resources from the Home Guard. Passengers will be monitored and followed up in relation to their current situation. The scheme will be established on Saturday morning, 14 March 2020 approx at 06.00lt and will remain until further notice.

Travel restrictions for Sweden due to COVID-19 19MAR2020

(Published 19MAR20)

Following apply immediately – 19MAR2020. The temporary travel restrictions are applicable for 30 days.

The entry ban applies to all foreign nationals trying to enter Sweden from a country that is not part of the EEA, Switzerland or United Kingdom (UK). 

Exceptions for persons with a residence permit, residence in Sweden as well as persons who are citizens of another EEA state, Switzerland or UK. 
Exception also for family members of such a person, who need to enter the country in order to return to their homes.

Exempted from the travel restrictions are: 

1. For reason to return to their home:
a. Citizens of the EEA states, Switzerland or UK. 
b. Third-country nationals who are long-term residents under the long-term residence directive and persons deriving their right to reside from other EU directives or national law or who hold national long-term VISA.

Note: Passengers can transfer when there is a confirmed operating flight to home country. Passenger will not be allowed to enter Sweden at all even though, he/she is arriving from EU/Schengen country. 
Passenger must also be aware that home country can put passenger in quarantine, if passenger has been in a risk area.

2. Other Travelers with an essential function or needs, including: 
a. Healthcare professionals, health researchers and elderly care professionals.
b. Frontier Workers
c. Transport personnel including flight crew engaged in haulage of goods and other transport staff to the extent necessary
d. Diplomats, staff or international organizations, military personnel and humanitarian aid workers in the exercise of their functions
e. Passengers in transit
f. Passengers travelling for imperative family reasons
g. Persons in need of International protection or for other humanitarian reasons. 

NOTE: EEA, Switzerland and UK = The EU Countries and Iceland, Norway, Lichtenstein, UK (and Switzerland). 

Various countries are currently adding entry restrictions for passengers who have been in China within the last couple of weeks. This might also apply for passengers with People’s Republic of China passports. Entry restrictions are not aligned and differ from country to country. Some also include Hong Kong.

SAS strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight.

National ID control required for ALL international SAS flights

(Published 14MAR20)

Effective immediately 14 March 2020, all SAS passengers travelling on international flights with SAS shall have their Passport or national ID checked before embarkation in order to determine whether the application of the COVID19 restrictions/prohibitions in the arrival country, or countries, applies to the passenger(s).

All passengers must show their Passport/ National Identity Cards before entering SAS aircrafts to establish the nationality, thus to ensure that the requirements for arrival country or countries are fulfilled. 

For destinations already requiring Passport/ National ID, this still applies.

All passengers must tell their final destination, to ensure all requirements are fulfilled before they may enter the aircraft.

If the passenger’s documentation states that they are not allowed to enter the country of final destination the passenger will not be accepted on the flight.   

Unaccompanied minor service (UM)

The safety of our travelers and employees will always be our highest priority. Due to the current situation with the corona virus, we have been forced to make temporary adjustments in our customer offering. Therefore, SAS has decided to suspend our UM (unaccompanied minor) service between 23 March-31 May 2020. 

If you have purchased a ticket with unaccompanied minor service, valid for travel during this period, you have the option to get a full refund or reschedule the trip to a date after 31 May 2020 by contacting  Customer  service. You can also apply for a voucher with the full value of the original ticket to be used for future travel with SAS. If your trip is booked via SAS, application must be made via My bookings or by contacting Customer service. We kindly ask you to only call us if the departure for the minor traveling alone is within the next 3 days. 

If your trip is booked via a Travel agent, please contact your agent for assistance. 

We are sorry for any inconvenience, the initiatives taken are temporary since we cannot guarantee the safety of the child traveling. 

(Published 18MAR20 - Updated 23MAR20)

The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry. The safety of our travelers and employees will always be our highest priority. Therefore, we are taking a number of initiatives to adjust our offering to the situation. We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent to reduce the number of interactions while journeying with SAS.  

All food and beverage service temporary ceased on shorthaul flights and adjusted on longhaul flights

The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry. The safety of our travelers and employees will always be our highest priority. Therefore, we are taking a number of initiatives to adjust our offering to the situation. We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent to reduce the number of interactions while journeying with SAS. 

The initiatives mean a number of temporary adjustments to our food and beverage offering. These include:

• All food and beverage service onboard will be ceased on all domestic flights, flights within Scandinavia and flights within Europe.
• On longhaul flights, we will continue to serve food and beverage according to laws and regulations, but the offering will be adjusted to what we can provide during this situation. We ask for your understanding, and please be assured that we will deliver a service of the highest level possible, despite the circumstances.

The above information also includes SAS operated charter flights booked via tour operator or travel agency.

The safety of our travelers and employees will always be our highest priority. Due to current situation with the corona virus, we have made temporary adjustments in our customer offering. Therefore, SAS has decided to temporarily close all SAS lounges until further notice. The lounges will close as stated below:

• All lounges in Norway are now temporarily closed.
• From March 14 March 2020 all other SAS lounges will be temporarily closed.

We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent reduce the number of interactions while journeying with us.

If you have added lounge access to your booking, please contact customer care to get a refund.

For information regarding Star Alliance lounges, please see information from the respective airline.

Due to the current situation SAS have decided to temporary stop our bidding and reject all bids on/before 30 April 2020. At the Airport it’s still possible to buy an Upgrade on our long haul flights.

From 1 May 2020 you can bid on your flight as normal, please note that we might have limited on ground and onboard offer.

Due to the current situation SAS have decided to temporary close our Fast Track in Norway, Sweden and at Copenhagen airport.

Customers are kindly directed to the regular security line. 

(Published 26mar20)

To make it as smooth as possible for our customers, and to be able to maintain the infrastructure in Norway, SAS and Norwegian have entered a temporary agreement where we allow through check-in of passengers and baggage. The agreement is valid between 27 March-31 May 2020.

If you have booked via SAS or a travel agency and have both the SAS flight and the Norwegian flight in the same reservation, you can check-in both via kiosk or at the manual check-in.

If you have different booking references you must go to the manual check-in counter.
First carrier’s baggage allowance applies.

Nice airport will temporarily close Terminal 1

(Published 17MAR20)

From 17 March 2020 all flights will operate to/from Terminal 2 in Nice. Terminal 1 will temporaily be closed until further notice due to Covid-19.

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due runway closure between 16 September-20 September 2020. This will affect our flights between Copenhagen and Bologna (BLQ).  Customers with existing reservations will be rebooked to Malpensa (MXP).