Latest updates

If your flight is canceled, we offer you a SAS Travel Voucher of the full value of your booking. You can use the voucher to start making new travel plans and book a flight to any of our destinations, at any time you choose. 

If you haven’t used the voucher before it expires, it is refundable.

SAS Travel Voucher

• will be sent to you in 7 days once the request is made. 
• is valid for 12 months from the date of issue.
• is refundable after 12 months.
• can be used to travel anytime you choose, as long as the booking is made before the voucher expires.
• is valid for travel to any of our destinations.
• can be used by you or another traveler.
• can be used as full or partial payment on our website. Any remaining value will remain on the voucher until it expires.

Read the full terms & conditions.

Not valid for bookings paid partly or fully with EuroBonus points. For corporate bookings made directly with SAS, please contact Customer Service for assistance.

Proceed with voucher request

Other options

If you don’t want a voucher, you can apply for a refund instead. Note that due to extraordinary circumstances the handling time is longer than usual and receiving your refund will take time. Once yours is complete, we'll let you know.  

If you made your reservation through a travel agent, we recommend you contact them directly. They can then request a refund on your behalf. Travel agents can refer to sassalesinfo.com for more information on this process.

Proceed with refund request

If your flight has been canceled and you need to travel, please call us so we can find a solution for you. You can find the telephone number to SAS for your country here

Read more about EU passenger rights here.

(Updated 29JUL20)

If you have booked a ticket between 5 March – 30 June 2020 you can rebook your flight once without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date anytime before 16 August 2021. Rebooking must be made by 30 November 2020. 

Please note that you still have to pay the fare difference if the new ticket is more expensive than your original one. The offer is valid on all SAS operated flights except for SAS charter flights. Please note that you can only rebook to a new flight 361 days ahead. If you want to travel later than 361 days ahead you will need to wait until later to rebook your flight.

Rebooking is only possible to and from the same destination as your original booking

To rebook your trip, go to My bookings. 

Read the full terms & conditions.

(Published 14MAR20 - Updated 21SEP20)
 

We allow any customer traveling up until the 15 January 2021, on all international flights, to cancel their booking and receive a voucher in the value equivalent to their original booking. The offer is not available on domestic flights.

Please note that the voucher must be requested at least 16 days before scheduled outbound departure. To apply for the voucher go to My Bookings.

The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras. If you applied and received a voucher before April 22, the old limitation of 30 November will be removed, and your voucher will automatically have the new validity of 12 months.

To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service. Not valid for bookings paid partly or fully with EuroBonus points.

The SAS Travel Voucher:

• can be used by you or another traveler.
• is valid for trips to any SAS destination.
• is valid to use as payment within 1 year after the date of issue. 
• can be used via SAS's website or SAS Customer Service.
• can be used as full or partial payment for a new trip and any remaining value will remain on the voucher until it expires. 
• is non-refundable.

You can read the full terms & conditions.

If you have made your reservation through a travel agent, please contact them for available options.

For corporate bookings made directly with SAS, please contact customer service for assistance.

If you are traveling as a group (more than 9 persons in the same booking), please contact your travel agent for available options. Contact SAS Customer service if you have booked directly with SAS.

You must apply for the voucher at least 16 days before departure.

To apply for the voucher, go to My bookings

If you don't want to travel, and your flight is not canceled, you can apply for cancellation and refund according to your ticket rules. Most of SAS tickets are refundable except for SAS Go Light and SAS Go Smart. If you cancel a SAS Go Light or SAS Go Smart ticket only taxes will be refunded. The ticket price and domestic/international surcharges will not be refunded. Your ticket details can be found in your confirmation e-mail (Electronic Ticket Itinerary and Receipts). 

To cancel your trip and request a refund, go to My bookings. 

If you have made your reservation through a travel agent, please contact them to get help to apply for a refund. 

(Updated  27AUG20)

SAS is gradually resuming flights to a number of destinations from Copenhagen, Oslo and Stockholm.
Please see SAS traffic program for details on our current destinations. You’ll find it on the start page.

As demand returns more destinations will be added gradually from all three countries.

Please see the information on this page for the latest information on operating and canceled flights.
You’ll find it under heading: “Flight status”.

(Published 25JUN20)

Mandatory face mask

All passengers from 6 years of age, must wear facemask on all SAS flights from boarding, during the entire flight until disembarking. Passengers without a face mask will be denied boarding.
SAS recommends that passengers bring masks in order to change the mask after four hours of use, as well as bringing along extra masks. It is important to be aware that you may be required to wear a mask at your destination.

It is the traveler’s responsibility to bring their own face mask. SAS approves facemasks, covering mouth and nose, that are manufactured and intended for medical use, or of a similar standard. Homemade masks are not allowed. 

Read more about SAS Safe Travel

Mandatory face mask at Copenhagen airport

From 15 June 2020 is it mandatory to wear face mask or visors in all terminals at Copenhagen airport.
 

Spain

Effective from 4 May 2020 it's mandatory to wear a mouth and nose protection mask when traveling from a Spanish airport. The police will not let any passengers board the aircraft without a mask. Wearing a protection mask will also be mandatory for all staff working at the airport. 

A text message will be sent to all passengers departing from a Spanish airport.

Unfortunately, we are unable to provide specific information about entry restrictions imposed by each country due to COVID-19. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

If you need more information; contact your local authorities or the respective country's embassy and keep yourself updated on the latest entry regulations via IATA Travel Center or Star Alliance
 

BELGIUM

From 01AUG20 all passengers travelling to Belgium and staying at least 48 hours are obligated to fill in a Passenger Locator Form (PLF) beforehand, regardless of their departure point and nationality. Passengers failing to comply with this obligation shall be denied to board. The PLF is available in an electronic version here.
 

CHINA

Requirements for customers traveling to China:

• All Foreign passengers must hold a visa that has been issued after 28MAR2020. See IATA website for exemptions and more info. 
• All passengers (including Chinese nationals) are required to complete an electronic Customs Health Declaration Form prior to travel and show proof of having completed the form before boarding. The proof must also be shown to authorities upon arrival in China. The proof is a print/ or screenshot of the QR code that you receive when you have completed the electronic declaration. 
  
• You complete the form via one of the following channels: WeChat, Mobile App (Android/ iOS versions available), or http://health.customsapp.com/home/pages/index/index.html
  
• Please complete your Electronic Health Declaration form only after you have checked-in on your flight to China, as you will need to enter your actual seat number in the form. 
  
• Please note that the online form does not accept all email addresses (you need to submit your email address to receive the required QR-code). If you are not able to complete the online declaration successfully, kindly use WeChat or download the Mobile App.
  
• All passengers traveling from or via Copenhagen to China must hold a negative COVID-19 nucleic acid test result received at most (earliest) 3 days before travel. Note: the test can be taken already, for example, 4-5 days before travel, if receiving the test-result takes 1-2 days, provided that the test result is received from the medical institution earliest 3 days before travel. 
  
• The COVID-19 nucleic acid test shall be carried out at a facility designated or recognized by the overseas Chinese Embassy/ Consulate in the country where you start your journey (please contact the local Chinese Embassy for details). Links to the Chinese embassy in Denmark: http://dk.chineseembassy.org/eng/cs/t1809181.htm  (English version),  http://dk.chineseembassy.org/chn/lsfw/t1808731.htm (Chinese version)
  
• A special Health Code (for Chinese nationals) or an Embassy endorsed Health Declaration Form (for foreign nationals) must be obtained from the local Chinese Embassy/Consulate before travel.
  
• You must send information regarding your negative COVID-19 test, together with a scanned copy of your passport and flight details (via email or WeChat), to the local Chinese embassy/ Consulate in the country you start your journey. 
  
• SAS will check the health codes/forms at time of boarding – failure to obtain a health code/form from the embassy prior to travel or holding a code/form that will expire before the person arrives in China, will result in denied boarding from the flight. You can see description and pictures over the required documents here. 
  
• A temperature check will be performed at the departure gate in Copenhagen. 
  
• Those not fulfilling the health requirements set by the Chinese authorities and those showing symptoms of COVID-19 will be denied boarding.
  
• Upon arrival in China you will be tested for COVID-19 and you will be quarantined for 14 days at your own cost in designated places. 
  

CROATIA

All passengers must fill out a Health Passenger Locator Form (PLF) digitally before arrival in Croatia.

CYPRUS

All Passengers from 12 years of age traveling from Denmark and Sweden must have a medical certificate stating a negative Coronavirus (COVID-19) test result issued at most 72 hours before departure and passengers must apply for The electronic Travel Card (CyprusFlightPass). Children up to 12 years are exempted from doing the test.

The Travel Card must have been applied for within 24 hours before the commencement of the trip to the Republic of Cyprus.

In order to obtain the CyprusFlightPass a passenger must: 1. Create an account 2. Enter his/her personal details 3. Add the flight details 4. Make solemn declarations. More information.

DENMARK

Effective 06AUG20 the travel advice for travel to Spain from Denmark have been updated by the Ministry of Foreign Affairs of Denmark, read more here
 

ESTONIA

Effective from 1 September 2020, anyone who arrive to Estonia from countries in which the risk of being infected with COVID-19 is higher can have themselves tested for coronavirus at the airport in order to reduce the duration of the period in which they are required to self-isolate. Testing is free of charge for residents of Estonia, whilst visitors can pay on-site by credit or debit card.
Only adults are tested. Children and adults who do not take test are still subject to 14-day restriction on freedom of movements. More information.
 

FINLAND

From 19 September 2020 internal border control and the restrictions on entry into Finland can be lifted for countries where the incidence of new cases has not exceeded 25 new cases per 100,000 persons in the previous 14 days. Internal border traffic without restrictions: Estonia, Germany, Iceland, Latvia, Liechtenstein, Lithuania, Norway, Poland, Slovakia and Sweden. Read more.

GREECE

You are required to complete an online Passenger Locator Form (PLF) prior to travel 

The form must be completed the day before you enter Greece in order to obtain a QR-code, which shall be presented to the airline at the time of boarding and to the authorities upon arrival in Greece 

One PLF should be submitted per family

Please register at https://travel.gov.gr/ preferable via tablet (IPAD/ Android) or phone. 

You must provide detailed information on your point of departure, the duration of previous stays in other countries and your address/hotel name in Greece, passport/ID-card details, email address and flight information 

Providing false information may result in a fine being imposed on the passenger 

Arriving in Greece without having submitted an online Passenger Locator Form (PLF) in advance will result in the passenger being fined and denied entry 

A confirmation email will be sent upon submission of the online form 

You will receive the PLF with their unique Quick Response (QR) code on the day of their scheduled arrival in Greece (at midnight) and will be notified via email. The QR code will be provided in a link in the confirmation email.

ICELAND

The Icelandic authorities require all arrivals from risk areas must undergo Quarantine. At this specific moment, all countries and territories of the world are considered risk areas. Quarantine duration after travel from risk areas is 14 days, but by undergoing a test for COVID-19 on arrival to Iceland and again after 5 days. This period may be shortened.
A fee is charged for the test payable on registration or at the border when the first sample is collected. The second test is included in this charge. Passengers are required to fill out an electronical pre-registration form before arrival, adhere to rules regarding infection control and are encouraged to download the tracing app, Rakning C-19. The pre-registration form is FOUND here.
Children born 2005 or later are exempt from pre-registration, testing and quarantine related to travel.

IRELAND

All passengers age 16 or older, travelling to Ireland from any country, must provide a complete PLF form with travel and contact details. The travel and contact details must be filled out via Irish government border control site. 

ITALY

For passengers travelling to Sardinia it is mandatory to register on Sardinia Regional web-site or download the APP "SardegnaSicura". 
Passengers that miss to do the registration will be denied entry to Sardinia.
 

LITHUANIA

All passengers arriving to Lithuania will have to fill out the passenger locator form.
More information about self-isolation and proof of negative covid-19 test can be found at Ministry of Health of The Republic of Lithuania.
 

NORWAY

A list of quarantine and entry restriction exemptions can be found at Norwegian Institute of Public Health.

Passengers are only allowed to travel to Svalbard after they have stayed in quarantined in other parts of Norway. 

Domestic Transfer at OSL airport is temporary closed
All passengers who are travelling from an international origin and continuing a domestic flight at OSL airport need to collect their baggage in the arrival’s hall and re-check their luggage. 

SPAIN

All passengers traveling to Spain must fill in a Spanish entry sanitary form (PLC) online. Please register here: www.spth.gob.es or via free App SPAIN TRAVEL HEATLH -SPTH
When passengers have registered they will receive a QR code in their mobiles, this code has to be presented at boarding.

SWITZERLAND

From 6 July 2020, people arriving in Switzerland from certain countries and areas will be required to go into quarantine, for 10 days.
The list of countries and regions with a high risk of infection can be found in the Covid-19 Ordinance on International Passenger Transport Measures. 

More information about quarantine is to be found here and information about travelling recommendations is to be found here.
 

UKRAINE

In order to prevent the spread of the second wave of acute respiratory disease COVID-19 on the territory of Ukraine, there was decided to introduce temporary restrictions on entry into Ukraine for foreigners between 28 August 2020 until 28 September 2020.  Read more.
 

UNITED KINGDOM

All passengers will be required to provide written travel- and contact details according to government regulations. Non-compliance can result in a monetary fine. Passenger must show a QR code with date of submission not older than 48 hours before travel date at the airport. More information available at www.gov.uk/uk-border-control

(Updated 22SEP20)

From 01 July 2020 we have increased our flexibility rules so that you can rebook free of charge in all SAS Plus ticket types if you book until 31 October 2020. The offer is valid on all SAS operated flights except for SAS charter flights. 

The rebooking fee will be removed for bookings made in SAS Plus Smart during this period. You still have to pay the fare difference if the new ticket is more expensive than your original one. 

Due to the current situation SAS has decided to temporarily limit the allowed amount of carry-on, starting on 11 May.

To help speed up the boarding process and reduce the risk of cramped situations onboard SAS is for the time being limiting the number of allowed carry-on items to 1 per person. This means that you can no longer bring an additional personal item, such as a lap top or hand bag on top of your carry-on. 

• 1 piece of carry-on per person allowed.

• Carry-on maximum size is 55 cm x 40 cm x 23 cm (length x width x depth).

• Carry-on maximum weight is 8 kg.

• We recommend that the carry-on is placed under the seat in front of you.

This change applies to all ticket types and booking classes.

SAS EuroBonus is adjusting to the challenges of the current situation, while still trying to provide flexibility for our highly valued members.

You’ll find more information concerning EuroBonus and COVID-19 here

Fast track will open at Stockholm-Arlanda and Gothenburg-Landvetter 01 September 2020.
Fast track will open at Copenhagen Airport 14 September 2020.
Fast Track in Norway is still temporary closed, customers are kindly directed to the regular security line.

Due to the current situation we have temporarily suspended all food and beverage service onboard SAS flights within Europe. On flights exceeding 2.5 hours, there will be a small bottle of water in your seat upon boarding. 

If you are traveling outside of Europe, there will be two food servings regardless of travel class, and no buffet serving in business class. Please note that the onboard offering of food and beverage will be temporarily limited and will be different than what you are used to when traveling with us. We apologize for this inconvenience.

You are allowed to bring light snacks and non-alcoholic beverages on board SAS flights. Examples of light snacks include a chocolate bar, a sandwich or similar. When eating the light snack, you may remove the required face mask, as long as it is put on again as soon as you are done. Meals such as salads or take-away food are not allowed to bring onboard.

We have implemented these measures to limit the contact associated with handling waste from consumption of food and beverages onboard.

SAS Lounges opening up

We are now opening a selected number of our lounges after having them closed since mid-March. Starting 01 September 2020 with the Gold lounge at Stockholm and 05 September 2020 with the Gold lounge at Copenhagen and the Domestic lounge at Oslo, the lounges will be open to welcome SAS Business, SAS Plus and Star Alliance Business passengers in addition to the eligible EuroBonus and STAR members.

The safety of our travelers and staff is always our highest priority. The lounge experience will be adapted to the current situation, offering limited food service with part pre-packaged items and part buffé, but with extended cleaning procedures and a strong focus on keeping safe distances and minimizing interactions. No alcoholic beverages will be served in the lounge, as is the case onboard SAS flights. We continue to monitor the situation closely and adapt the travel experience accordingly.

The SAS lounges are an important part of the customer experience and the EuroBonus community.
The lounges that will open are:

• Stockholm-Arlanda: The Gold Lounge, opening 01 September 2020

• Copenhagen-Kastrup: The Gold Lounge, opening 05 September 2020

• Oslo-Gardermoen: The Domestic Lounge, opening 05 September 2020

Regular opening hours apply. All other lounges remain closed until further notice. 
Additionally, the SAS Fast tracks at Stockholm-Arlanda and Gothenburg-Landvetter will open 01 September 2020 and at Copenhagen Airport 14 September 2020.

From 01 September 2020 SAS bidding for an Upgrade have opened up again as normal. The onboard offering of food and beverage will be temporary limited and different from what you are used to when traveling with us. Also, SAS lounges havent't been re-opened on all destinations yet. Please read more about food and beverages. 

Due to the current situation SAS has decided to suspend our unaccompanied minor service between 23 March and 15 January 2021 for Intra-Scandinavian and International flights.
Unaccompanied minor service on domestic flights in Scandinavia is permitted except for transfer flights.   

If you have purchased a ticket with unaccompanied minor service for travel during this period, you can reschedule the trip to a date after 15 January 2021 or apply for a SAS Travel Voucher. The voucher is of full value of the original ticket and can be used for future travel with SAS.

You also have the option to get a full refund. Contac SAS Customer Service and we’ll help you. 

We kindly ask you to only call us if the departure for the minor traveling alone is within the next 3 days. 

If your trip is booked via a travel agent, please contact your agent for assistance. 

The suspension of the unaccompanied minor service is temporary since we cannot guarantee the safety of the child traveling. 

Effective 08November 2020 SAS will change airport in Berlin from Berlin Tegel (TXL) to the brand new airport Berlin Brandenburg (BER), terminal 1. 

Stockholm Arlanda Terminal 4 is temporarily closed, all SAS domestic flights to/from Arlanda airport depart and arrive at Terminal 5.

(Published 26MAR20 - Updated 24SEP20)

SAS and Norwegian have entered a temporary agreement where we allow through check-in of passengers and baggage. This is to make it as easy as possible for our customers, and to be able to maintain the infrastructure in Norway. The agreement is valid between 27 March-31 December 2020.

If you have booked via SAS or a travel agency and have your SAS and Norwegian flights in the same reservation, you can check-in both via a self-service machine or at the manual check-in.

If you have separate booking references, you have to go to the manual check-in counter.

First carrier’s baggage allowance applies.

Nice airport will temporarily close Terminal 1

(Published 17MAR20)

From 17 March 2020 all flights will operate to/from Terminal 2 in Nice. Terminal 1 will temporarily be closed until further notice.

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due to runway closure between 16 September – 20 September 2020. This will affect our flights between Copenhagen and Bologna (BLQ). Customers with existing reservations will be rebooked to Malpensa (MXP).