Latest updates

(Published 14MAR20 - Updated 03APR20)

Apply for a Travel Credit Voucher

We’re allowing any customer traveling up until the 30 April 2020 to cancel their booking and receive a credit voucher in the value equivalent to their original booking.

The voucher can be used on flights with an outbound journey on the 30 November 2020 at the latest. The return trip can take place at a date further ahead.

To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service.

To apply for the voucher, go to My booking at least 6 hours before departure. Please do not cancel your booking – we will do this for you when you apply.

For corporate bookings made directly with SAS, please contact Customer Service for assistance.

Conditions:

• Valid for SAS flights that are not yet canceled, with a departure date up until 30 April 2020.
• You have not been rebooked to another flight by SAS.
• Only valid for bookings where none of the flights have departed yet. This means that you cannot receive a voucher if you have booked a roundtrip and the outbound flight has departed.
• Not valid for bookings paid partly or fully with EuroBonus points.
• The voucher is non-refundable and cannot be exchanged for cash.
• Depending on the voucher value you can use it as payment for the entire trip, part of the trip or for travel extras. Any remaining value will remain on the voucher until 30 November 2020.
• The voucher is not personal.

Please be patient with us as the processing of your request might take a while. If your booking is eligible for a voucher you will receive it.

If you have made your reservation through a travel agent, please contact your them for available options.

(Published 12MAR20 - Updated 03APR20)

For canceled flights you can apply for a refund.

If you have made your reservation through a travel agent, please contact your travel agent for available options.

(Updated 02APR20)

We know that flexibility is crucial to our travelers, we are offering new rebooking opportunities when you buy a new ticket between 5 March-30 April 2020 for travel until 31 March 2021 (included). The rebooking fee will be removed. You may still pay the fare difference if the new ticket is more expensive than your original one. 
Rebooking must be made latest 30 November 2020.

Book a new trip online

Terms and conditions

• The offer is valid on all SAS operated flights except for SAS charter flights
• No change fee applies to new bookings made from 5 March-30 April 2020 for travel until 31 March 2021 (included)
• If the ticket is changed to a higher fare, any fare difference between the existing booking and the new booking must be paid for
• No cancellations or full refund are allowed except if the fare rules of your original ticket allow it
  
• The rebooking can be made only once
• The rebooking has to be made before the departure date
• The rebooking is only valid to and from the same destination as your original one
• Rebooking must be made latest 30 November 2020.

The offer is also valid on all SAS marketing flights (ticket number starting with 117) operated by Singapore Airlines for new bookings made from 6 March-31 March 2020.

(Updated  02APR20)

As we know that flexibility is crucial to our travelers, we are offering new rebooking opportunities for all existing bookings purchased before 12 March 2020 in SAS network. 

The offer is not valid on SAS Charter flights.
If you have made your reservation through a travel agent, please contact your travel agent for available options.

Rebook  online  - My Bookings

Terms and conditions

• No change fee applies for bookings made before 12 March 2020 for travel planned between 12 March-15 May 2020 (included)
• The new travel date must be between 12 March 2020 - 31 March 2021
• If the ticket is changed to a higher fare, any fare difference between the existing booking and the new booking must be paid for
• No cancellations or full refund are allowed, unless the fare rules of your original ticket allow it.
• The rebooking can be made only once.
• The rebooking has to be made before the original departure date.
• The rebooking is only valid to and from the same destination as your original one.

(Updated 06APR20)

Due to the coronavirus and the measures implemented by national authorities, the demand for air travel is essentially non-existent. SAS has therefore decided to put most of its operations on hold, starting Monday March 16 and until necessary prerequisites for commercial air traffic returns. 

To support our customers, we will in the next few days do our utmost to uphold a certain level of operation to enable travelers to return from their destinations.

Information regarding the traffic situation and specific flights will be constantly updated on our website. Affected passengers will be notified.

When your flight is cancelled, we will contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights from our systems and send the cancellation messages gradually. This means it might take some time before you receive the message about your cancelled flight.

SAS continue to operate the following routes
Service on other routes may be resumed once current travel restrictions have been lifted.

Please see updated information on this page regarding both operating and cancelled under heading: Flight status / Information 

Domestic

• Denmark: Limited service on Copenhagen to Aalborg until further
• Norway: Limited service to all destinations until further
• Sweden: From 6 April 2020 , limited service on Stockholm to Kiruna, Luleå, Umeå and Visby only

Intra-Scandinavia

• Limited service on Copenhagen-Stockholm, Copenhagen-Oslo and Stockholm-Oslo until further; no traffic on other routes

Europe

• Denmark: No traffic
• Norway: No traffic
  
• Sweden: Limited service on Stockholm to Helsinki until further, Stockholm to Malaga served until 4 April 2020,  no traffic on other routes

USA

• No traffic

Asia

• No traffic

Please note that there may be changes, and we advise our travelers to keep updated.

(Updated 09MAR20)

As an effect of the COVID-19 outbreak and global measures taken to mitigate the spread of the virus, the demand for international air travel has been affected.

In response to the lower demand, SAS will in the next couple of months seek to reduce part of its short haul network capacity within Europe. 

SAS Company Group - Newsroom

(Updated 02APR20)

The US government implements restrictions for all air traffic between Europe and the United States as from 14 March 2020. This will have effect on SAS flights to/from the US.
SAS Press release 

Limited service on Stockholm-New York until 02 April 2020; all other flights to and from US destinations are suspended until further notice 

These routes are:

• Oslo - New York - Oslo - last departure on Friday 13 March 
• Stockholm - Chicago - Stockholm - last departure on Friday 13 March 
• Copenhagen - Washington - Copenhagen - last departure on Friday 13 March 
• Copenhagen/Stockholm/Oslo - Miami - Copenhagen/Stockholm/Oslo - last departure on Saturday 14 March 
• Copenhagen - Los Angeles - Copenhagen - last departure on Saturday 14 March 
• Copenhagen - San Francisco - Copenhagen - last departure on Monday 16 March 

Cancellation of flights 29 March - 13 April 2020

(Published 26MAR20 - Updated 02APR20)

Due to the complexity of travel restrictions worldwide caused by COVID-19, passengers will not be automatically rebooked. A text message will be sent out to all passengers booked on cancelled SAS flights between Scandinavia and the US 29 March 2020 - 13 April 2020. 

“Dear Passenger,
Your flight has been canceled. Due to the complexity of travel restrictions worldwide caused by COVID-19, you will not be automatically rebooked. If you do intend to travel, you may call our priority number +46 8 797 4100 (or US +1 800 221 2350 ) for rebooking assistance. For all other services and information we kindly ask you to check www.flysas.com/en for alternative contact channels.
If you booked via a Tour operator or Travel agent, please contact them directly. 

Regards, 
SAS”

Rebooking options are available on My bookings. However,  rebooking options will be limited as all carriers operating between Europe and the US are forced to considerably reduce or cancel their operation due to the US government restriction.

SAS urge our passengers reviewing the latest entry requirements before leaving for the airport, even if you’re a citizen or resident of the destination – or if it’s just for a transfer and connecting flight.

SAS call centers are currently receiving a lot of calls, which causes long waiting times. We kindly ask our travelers to first read through the information listed on this page, before calling us. In addition, if your flight isn't due to depart within the next couple of days, then we also kindly ask you to call us when you are closer to departure, rather than now.

Thank you for your understanding.

(Published 26MAR20 - Updated 01APR20)

Travel between Scandinavia and Asia

No traffic.

Due to the complexity of travel restrictions worldwide caused by COVID-19, passengers will not be automatically rebooked.  A text message has been sent out to all passengers booked on cancelled SAS flights 29 March 2020 - 19 April 2020. 

“Dear Passenger, 
Your flight has been canceled. Due to the complexity of travel restrictions worldwide caused by COVID-19, you will not be automatically rebooked. If you do intend to travel, you may call our priority number +46 8 797 4100 for rebooking assistance. For all other services and information we kindly ask you to check www.flysas.com/en for alternative contact channels. 
If you booked via a Tour operator or Travel agent, please contact them directly. 

Regards,
SAS”

SAS urge our passengers reviewing the latest entry requirements before leaving for the airport, even if you’re a citizen or resident of the destination – or if it’s just for a transfer and connecting flight.

SAS call centers are currently receiving a lot of calls, which causes long waiting times. We kindly ask our travelers to first read through the information listed on this page, before calling us. In addition, if your flight isn't due to depart within the next couple of days, then we also kindly ask you to call us when you are closer to departure, rather than now.

Thank you for your understanding.

(Published 19MAR20)

Effective immediately from 19 March 2020, the European Union (EU) will impose a temporary entry ban to the EU, to begin with for 30 days. 
EU citizens and other EU residents will be able to return to their homes. 

The entry ban does not apply to people who have particularly important reasons for traveling to the EU. 
This applies, for example:
Diplomats and persons who will carry out the necessary functions in the EU, such as healthcare professionals and people transporting goods to the EU.

Note: For travel within EU, national regulations apply.

(Published 13MAR20 - Updated 14MAR20)

The Danish Government has chosen to temporarily close all borders for foreign citizens and for all travelers with a non-credible purpose. This will take effect ‪14 March 2020‬ from 12:00lt. Danish citizens will still be able to enter Denmark and Copenhagen airport will still be open for transfer traffic also for foreign citizens.

The global corona pandemic is already having a substantial effect on our activities in SAS. SAS acknowledges, that this is a global societal problem, which takes extraordinary measures to solve. We are in a continued dialogue with all relevant authorities on how to handle this and related issues. 

• Swedish citizens will not be allowed to enter Denmark for outbound travel starting at Copenhagen airport from 14 March 12:00lt 2020.
• Swedish citizens traveling home via Copenhagen will be able to enter Copenhagen airport and transfer to Sweden also by ground transportation.
• Passengers in transit at Copenhagen airport will be allowed to continue travel to their final destination which must be non-domestic Denmark.
• Borders to Denmark are closed for foreign citizens who have a non-credible purpose.
• Flight crew are allowed to enter Denmark for work.

List of reasons for allowed entry:

• Danish Citizens, who can provide a Danish passport or other valid traveling document. 
• EU-Citizens with valid travelling documents living in Denmark and who can provide/present a Danish social security card. (Gult sygesikringsbevis el. Sundhedskort) 
• Third country nationals with valid travelling documents and with Danish residence permit 
• Foreigners who have a valid purpose in Denmark, (e.g.) 
• Visiting a critically or terminal ill family member 
• Participating in a funeral 
• Called for a court case 
• Exercising visitation rights with a minor 
• Being a legal guardian for a minor 
• Already in an ongoing health treatment 
• Have employment in Denmark – documentation needed 
• Passengers who can provide documentation for having their vehicle parked at Copenhagen Airport, and who need the vehicle for their ongoing journey out of Denmark (e.g. to Sweden) 
  

External link to the Danish police information 

(Published 13MAR20 - Updated 21MAR20)

The ministry of foreign affairs (UD) in Norway are requesting travelers abroad to make a registration on reiseregistrering.no
UD will then be able to notify the travelers by SMS or e-mail in case of serious events.

The Norwegian Government and Norwegian Health Authorities have introduced new restrictions for travelers to Oslo Airport. In order to prevent the coronavirus infection and detect sick people as early as possible, measures have become considerably more stringent at the airport.

From 15 March 2020 to 14 April 2020

There are, so far, no restrictions related to transferring of passengers at OSL airport.

Norway is closing the border to foreign nationals who lack a residence permit in Norway.
Foreign nationals will be turned away at the border. Exemptions will be provided for European Economic Area (EEA), citizens and their family members who reside in Norway.
Exemptions are also being prepared for EEA citizens who work in Norway. 
Norwegians who are abroad and people who live or working Norway can still enter the country. Temporary entry and exit controls will be introduced at the international Schengen boarder.
The airports will be open for international flights enabling tourist/foreign nationals to travel out of Norway.

From 14 March 2020 to 14 April 2020

Passengers travelling to Norway will upon arrival be returned to origin or be quarantined for 14 days if: 

• The passenger is arriving from any other country than Sweden or Finland. 
  
• The passenger is arriving via Sweden or Finland and the passenger has been outside these countries within the last 14 days.
  
  From 13 March 2020 to 14 April 2020

• Foreign citizens must not board a SAS flight with destination Norway if the passenger is arriving from any other country then Sweden or Finland. This includes passengers arriving via these countries who has been outside these countries within the last 14 days.
• Passengers travelling to Norway will be returned to their point of origin or be quarantined on own expense for 14 days.
  
• All crew and minimum support personell that are required to carry out cargo and passenger flights, are exempt from the travel restrictions.
  
• Crew on duty, arriving from outside the Nordic countries, are exempted.
  
• Norwegian travelers must return to their home and stay in the 14 days home quarantine immediately.
  

All passengers will also have to fill out a public health information form and hand it over to the local Airport Authority upon arrival.

In order to prevent travelers from entering the country without fulfilling the conditions, there will be barriers in the arrival hall using resources from the Home Guard. Passengers will be monitored and followed up in relation to their current situation. The scheme will be established on Saturday morning, 14 March 2020 approx at 06.00lt and will remain until further notice.

(Published 19MAR20)

Effective immediately 19 March 2020, temporary travel restrictions are applicable for 30 days.

The entry ban applies to all foreign nationals trying to enter Sweden from a country that is not part of the EEA, Switzerland or United Kingdom (UK). 

Exceptions for persons with a residence permit, residence in Sweden as well as persons who are citizens of another EEA state, Switzerland or UK. 
Exception also for family members of such a person, who need to enter the country in order to return to their homes.

Exempted from the travel restrictions are: 

1. For reason to return to their home:
a. Citizens of the EEA states, Switzerland or UK. 
b. Third-country nationals who are long-term residents under the long-term residence directive and persons deriving their right to reside from other EU directives or national law or who hold national long-term VISA.

Note: Passengers can transfer when there is a confirmed operating flight to home country. Passenger will not be allowed to enter Sweden at all even though, he/she is arriving from EU/Schengen country. 
Passenger must also be aware that home country can put passenger in quarantine, if passenger has been in a risk area.

2. Other Travelers with an essential function or needs, including: 
a. Healthcare professionals, health researchers and elderly care professionals.
b. Frontier Workers
c. Transport personnel including flight crew engaged in haulage of goods and other transport staff to the extent necessary
d. Diplomats, staff or international organizations, military personnel and humanitarian aid workers in the exercise of their functions
e. Passengers in transit
f. Passengers travelling for imperative family reasons
g. Persons in need of International protection or for other humanitarian reasons. 

NOTE: EEA, Switzerland and UK = The EU Countries and Iceland, Norway, Lichtenstein, UK (and Switzerland). 

Various countries are currently adding entry restrictions for passengers who have been in China within the last couple of weeks. This might also apply for passengers with People’s Republic of China passports. Entry restrictions are not aligned and differ from country to country. Some also include Hong Kong.

SAS strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight.

National ID control required for ALL international SAS flights

(Published 14MAR20)

Effective immediately 14 March 2020, all SAS passengers travelling on international flights with SAS shall have their Passport or national ID checked before embarkation in order to determine whether the application of the COVID19 restrictions/prohibitions in the arrival country, or countries, applies to the passenger(s).

All passengers must show their Passport/ National Identity Cards before entering SAS aircrafts to establish the nationality, thus to ensure that the requirements for arrival country or countries are fulfilled. 

For destinations already requiring Passport/ National ID, this still applies.

All passengers must tell their final destination, to ensure all requirements are fulfilled before they may enter the aircraft.

If the passenger’s documentation states that they are not allowed to enter the country of final destination the passenger will not be accepted on the flight.   

Unaccompanied minor service (UM)

The safety of our travelers and employees will always be our highest priority. Due to the current situation with the corona virus, we have been forced to make temporary adjustments in our customer offering. Therefore, SAS has decided to suspend our UM (unaccompanied minor) service between 23 March-31 May 2020. 

If you have purchased a ticket with unaccompanied minor service, valid for travel during this period, you have the option to get a full refund or reschedule the trip to a date after 31 May 2020 by contacting  Customer  service. You can also apply for a voucher with the full value of the original ticket to be used for future travel with SAS. If your trip is booked via SAS, application must be made via My bookings or by contacting Customer service. We kindly ask you to only call us if the departure for the minor traveling alone is within the next 3 days. 

If your trip is booked via a Travel agent, please contact your agent for assistance. 

We are sorry for any inconvenience, the initiatives taken are temporary since we cannot guarantee the safety of the child traveling. 

(Published 18MAR20 - Updated 23MAR20)

The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry. The safety of our travelers and employees will always be our highest priority. Therefore, we are taking a number of initiatives to adjust our offering to the situation. We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent to reduce the number of interactions while journeying with SAS.  

All food and beverage service temporary ceased on shorthaul flights and adjusted on longhaul flights

The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry. The safety of our travelers and employees will always be our highest priority. Therefore, we are taking a number of initiatives to adjust our offering to the situation. We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent to reduce the number of interactions while journeying with SAS. 

The initiatives mean a number of temporary adjustments to our food and beverage offering. These include:

• All food and beverage service onboard will be ceased on all domestic flights, flights within Scandinavia and flights within Europe.
• On longhaul flights, we will continue to serve food and beverage according to laws and regulations, but the offering will be adjusted to what we can provide during this situation. We ask for your understanding, and please be assured that we will deliver a service of the highest level possible, despite the circumstances.

The above information also includes SAS operated charter flights booked via tour operator or travel agency.

The safety of our travelers and employees will always be our highest priority. Due to current situation with the corona virus, we have made temporary adjustments in our customer offering. Therefore, SAS has decided to temporarily close all SAS lounges until further notice. The lounges will close as stated below:

• All lounges in Norway are now temporarily closed.
• From March 14 March 2020 all other SAS lounges will be temporarily closed.

We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent reduce the number of interactions while journeying with us.

If you have added lounge access to your booking, please contact customer care to get a refund.

For information regarding Star Alliance lounges, please see information from the respective airline.

Due to the current situation SAS have decided to temporary stop our bidding and reject all bids on/before 30 April 2020. At the Airport it’s still possible to buy an Upgrade on our long haul flights.

From 1 May 2020 you can bid on your flight as normal, please note that we might have limited on ground and onboard offer.

Due to the current situation SAS have decided to temporary close our Fast Track in Norway, Sweden and at Copenhagen airport.

Customers are kindly directed to the regular security line. 

(Published 26mar20)

To make it as smooth as possible for our customers, and to be able to maintain the infrastructure in Norway, SAS and Norwegian have entered a temporary agreement where we allow through check-in of passengers and baggage. The agreement is valid between 27 March-31 May 2020.

If you have booked via SAS or a travel agency and have both the SAS flight and the Norwegian flight in the same reservation, you can check-in both via kiosk or at the manual check-in.

If you have different booking references you must go to the manual check-in counter.
First carrier’s baggage allowance applies.

Nice airport will temporarily close Terminal 1

(Published 17MAR20)

From 17 March 2020 all flights will operate to/from Terminal 2 in Nice. Terminal 1 will temporaily be closed until further notice due to Covid-19.

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due runway closure between 16 September-20 September 2020. This will affect our flights between Copenhagen and Bologna (BLQ).  Customers with existing reservations will be rebooked to Malpensa (MXP).