Latest updates

SAS understands that it is difficult to set a new travel date, and is therefore inviting all customers who have their flight planned to depart by 31MAR20 to either rebook to a later date, 30 November 2020, or to get a voucher to use for payment for a new trip with last travel date 30 November 2020.

Please call SAS customer support to receive your voucher or apply online.

The conditions to get the voucher are:

• The outbound flight for original booking is planned to depart between 13MAR20 and 31MAR20
• Valid for all areas (EU, Instrascand, Domestic, US, Japan)
• New travel date: the voucher has to be used for a trip planned to depart by 30NOV20 (outbound needs to occur before this date, the return can be at a later point)
• The voucher is non refundable
• You cannot get the voucher if you have already rebooked your original flight
• Valid for groups
• Valid for tickets booked by SAS or a Travel agent 

(Updated 12MAR20)

As we know that flexibility is crucial to our travelers, we are offering new rebooking opportunities when you buy a new ticket between 5 March-19 March 2020 for travel until 30 November 2020 (included). The rebooking fee will be removed. You may still pay the fare difference if the new ticket is more expensive than your original one. 

Book a new trip online

Terms and conditions

• The offer is valid on all SAS operated flights except for SAS charter flights
• No change fee applies to new bookings made from 5 March-19 March 2020 for travel between 5 March-30 November 2020 (included)
• If the ticket is changed to a higher fare, any fare difference between the existing booking and the new booking must be paid for
• No cancellations or full refund are allowed except if your flight is cancelled or the fare rules of your original ticket allow it
  
• The rebooking can be made only once
• The rebooking has to be made before the departure date
• The rebooking is only valid to and from the same destination as your original one

The offer is also valid on all SAS marketing flights (ticket number starting with 117) operated by Singapore Airlines for new bookings made from 6 March-19 March 2020

(Updated 12MAR20)

As we know that flexibility is crucial to our travelers, we are offering new rebooking opportunities for all existing bookings purchased before 12 March 2020 in SAS network. 
For rebooking opportunities to/from Italy, see information under heading "Coronavirus - Adjustment to SAS traffic program".  

The offer is not valid on SAS Charter flights.

Rebook  online  - My Bookings

Terms and conditions

• No change fee applies for bookings made before 12 March for travel planned between 12 March-30 April 2020 (included)
• The new travel date must be between 12 March -30 November 2020
• If the ticket is changed to a higher fare, any fare difference between the existing booking and the new booking must be paid for
• The offer is valid on all SAS operated flights within SAS network except for travel to/from Italy. 
  
• No cancellations or full refund are allowed, unless the flight is cancelled or the fare rules of your original ticket allow it.
• The rebooking can be made only once.
• The rebooking has to be made before the original departure date.
• The rebooking is only valid to and from the same destination as your original one.

(Published 12MAR20)

If your flight is cancelled you are always entitled to refund of your ticket. To apply for a refund please use the refund form on our website. 

(Updated 13MAR20)
If your flight is not cancelled you are not entitled to a refund unless the fare rules of your ticket allows it. Taxes are always refundable for completely unused tickets. 

If your flight is not cancelled but you still don't want to travel and your ticket rules doesn't allow refund, you can cancel your flight(s) and apply for refund of taxes. 

There may be exceptions to above scenarious e. g. refund may be applied for flights not yet cancelled when decided and activated by the authorities in different countries and regions.

(Published 12MAR20)

The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry. The safety of our travelers and employees will always be our highest priority. Therefore, we are taking a number of initiatives to adjust our offering to the situation. We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent to reduce the number of interactions while journeying with SAS.  

The initiatives mean a number of temporary adjustments to our food and beverage offering. These include:

• All food and beverage service onboard will be ceased on all flights under 80 minutes.
• On flights over 80 minutes all food service onboard will be ceased. However, there will be a limited offering of snacks and beverage. 
  
• On longhaul flights, we will continue to serve food and beverage according to laws and regulations.
• The food and beverage service in the lounges will be significantly reduced. 

The initiatives will be effective as of 12 March 2020. 

The above information also includes SAS operated charter flights booked via tour operator or travel agency.

The safety of our travelers and employees will always be our highest priority. Due to current situation with the corona virus, we have made temporary adjustments in our customer offering. Therefore, SAS has decided to temporarily close all SAS lounges until further notice. The lounges will close as stated below:

• All lounges in Norway are now temporarily closed.
• From March 14 March 2020 all other SAS lounges will be temporarily closed.

We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent reduce the number of interactions while journeying with us.

If you have added lounge access to your booking, please contact customer care to get a refund.

For information regarding Star Alliance lounges, please see information from the respective airline.

(Updated 09MAR20)

As an effect of the COVID-19 outbreak and global measures taken to mitigate the spread of the virus, the demand for international air travel has been affected.

In response to the lower demand, SAS will in the next couple of months seek to reduce part of its short haul network capacity within Europe. Furthermore, and in addition to the already suspended flights to/from Mainland China, SAS will suspend flights to Hong Kong from 5 March 2020. 

SAS Company Group - Newsroom

(Published 03MAR20 - Updated 11MAR20)
Due to the current situation in Italy regarding the Coronavirus outbreak, the Danish and Swedish foreign minister office has published new travel recommendations. The recommendation is to avoid unnecessary travel to Italy. The safety of our passengers and crew being our first priority, SAS has therefore decided to suspend all flights to Milan, Bologna, Turin and Venice from 4 March-3 April 2020.Flights to/from Rome are suspended  from 11 March-3 April 2020. All affected passengers will be notified.

How to request a refund for cancelled flights
If you bought your ticket via SAS, your ticket number starts with 117 and your flight is cancelled, you can apply for a refund online, please see link on top of this page. 

If you booked via a Tour operator or a Travel agent, please contact them directly. 

Voluntary rebooking free of charge 

We are offering our passengers travelling to/from all SAS destinations in Italy to voluntary change their reservation free of charge
 

Rebook your flight 
Is the departure date of your flight to/from Italy between 04 April-30 April 2020 and your ticket number starts with 117 issued on/before 10 March 2020 on a SAS operated flight? Then your new departure date should be between 04 April-30 November 2020.

Please see below options and rules: 

Change your travel dates 
You may voluntary change your travel dates to a SAS operated flight once.

• You can change your travel dates only if the same service class is available as mentioned in your original ticket.

• You will not have to pay the change fee.

• SAS will not absorb costs such as, but not limited to, accommodation, food and surface transportation for voluntary rebookings.   

 
How to rebook - Rebook online 
Log into My Bookings and change your travel dates and/or destination yourself if: 
(you need to change country on the website to the same as where you did your original booking).

Valid if: 

• Your flight is with SAS

• Flight is not cancelled

• The departure date of your flight to/from Italy is between 4 April-30 November 2020
  
  
• Your ticket number starts with 117
  

• Your ticket is issued on/before 10 March 2020

• The ticket is purchased on SAS webb, SAS App or SAS Call Center. I f you booked via a travel agent or a tour operator, please contact them directly.

• Your journey has not started 
   

You can rebook to a SAS flight on another date and the same destination if the same service class, as in the original ticket, is available.

• The rebooking is free of charge.

• You cannot rebook online if you travelling with a baby, ordered a special meal, are travelling as an   unaccompanied minor, have requested transportation of a wheelchair or pet.

(Published 14FEB20 - Updated 03MAR20)

The safety of our passengers and employees is our highest priority. A new evaluation has been made of the situation in China regarding the Coronavirus and SAS has decided to prolong the suspension of all flights to and from Shanghai and Beijing until 30 April 2020. Affected Passengers will be notified.

(Updated 06MAR20)

Flight schedule to and from Hong Kong will be suspended from 05 March-30 April 2020 and reduced in May. Affected Passengers will be notified.
Effective 01MAR20, for flights to HKG, all ferry services from HKIA will be suspended.

Restrictions for transfer via Hong Kong to the Philippines

With immediate effect, the government of the Philippines has issued restrictions for travel between Hong Kong and the Philippines. Passengers departing and/or transferring via Hong Kong are not permitted to enter the Philippines. 

Exception: Philippine citizens and holders of permanent resident visa are exempted from this restriction and may travel. 
Affected passengers having a reservation up to and including 31 March 2020, are offered a full refund as rebooking possibilities are very limited. 

SAS will continue to monitor the situation in constant dialogue with authorities and continuously update the information about the situation.

For more information regarding Travel Advice, please visit the World Health Organization's web site  or your local National Public Health Agency's website.

Health declaration

Due to the current situation in China, Chinese authorities now require all inbound travelers to fill in a health declaration. Completed declarations are to be presented at immigration upon arrival. SAS will provide you with a copy to fill in before your departure at the airport. 

Voluntary change of flight to and from HongKong - No longer valid

We are offering our customers travelling to, from or via Hongkong to voluntary change their reservation. You have the possibility to rebook your flight to another travel date according to below options:

Is the departure date of your flight to, from or via Hongkong between 30 January 2020 – 29 February 2020 and your ticket number starts with 117 issued on/before 28 January 2020 on a SAS operated flight? Then your new departure date should be no later than 31 May 2020.

You can change your travel dates only if the same airlines and travel class is available as mentioned in your original ticket. You will not have to pay the change fee.

Refund

Permitted for cancelled flights. 

How to rebook 

Your ticket must be purchased on SAS web, SAS App or SAS Call Center. If you booked via a travel agent or a tour operator, please contact them directly. 

Log into My Bookings and change your travel dates yourself if you are travelling to or from Hongkong (you need to change country on the website to the same as where you did your original booking). For other destinations or if your itinerary includes other airlines you need to contact SAS Customer service for rebooking.

Links to My Bookings can be found on top of this page. SAS will not absorb costs such as, but not limited to, accommodation, food and surface/air transportation for voluntary rebooking.

Various countries are currently adding entry restrictions for passengers who have been in China within the last couple of weeks. This might also apply for passengers with People’s Republic of China passports. Entry restrictions are not aligned and differ from country to country. Some also include Hong Kong.

SAS strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight.

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due runway closure between 16 September-20 September 2020. This will affect our flights between Copenhagen and Bologna (BLQ).  Customers with existing reservations will be rebooked to Malpensa (MXP). 

(Published 26AUG19)

Effective 01OCT2019 the New Zealand Government is introducing the New Zealand Electronic Travel Authority (NZeTA). Visitors from 60 visa waiver countries, transit passengers from 24 transit visa waiver countries, all airlines crew members (except those with Australian or New Zealand citizenship) and Australian Permanent Residents, must hold an NZeTA before they travel to New Zealand.  More information can be found via the New Zealand Immigration website

(Published 22AUG19)

A limited number of batteries in Apple 15-inch MacBook Pro devices sold between September 2015 and february 2017 are defective and will
be replaced by Apple.
Passengers should check the Apple support webpage for details, as the faulty devices can only be identified via their serial numbers.
In general lithium batteries that are damaged, defective or recalled are not allowed onboard an airplane

(Published 12MAR19)

SAS has no aircraft type Boeing 737 Max 8 in the fleet.

You can find more information regarding the SAS fleet here: https://www.sasgroup.net/en/the-fleet/