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Apply for refund

Thank you for your inquiry. It has now been sent to our refund department. We will do our best to process your request as quickly as possible. When your ticket has been refunded you will receive a receipt of your refund by e-mail. If you have further questions about your cancellation/refund please contact SAS Sales and Service.
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Refund and/or cancellation of the purchased ticket are dependent on the type of ticket purchased.

All SAS tickets are refundable except for SAS Go Light and SAS Go Smart. For non-refundable tickets only certain taxes and service fees are refundable excluding domestic/international fees. Your details can be found in your confirmation email (Electronic Ticket Itinerary and Receipt).

For flights affected by COVID-19 we also offer the possibility to receive a Travel Voucher in the value equivalent to the original booking. The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras. To find out if you're entitled to receive a voucher, please contact SAS Customer Service.

If you want a cash refund, please fill out the form below.

Do you want to cancel all the travelers in your booking? (required)

If no, please enter the name of the traveler/travelers that you want to cancel. 

Are you cancelling the entire booking? (required)

If no, which flight do you want to cancel?

I booked my trip via: (required)

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