Lost & found
If you lost something while traveling with us or at the airport, here’s what you need to know.
All items that are turned in at airport terminals, at security and at the gates are handed over to the lost and found at the airport.
If you forget something on an aircraft, it will be delivered to the lost and found at the airport the plane arrived at.
To contact the lost and found at the airport, please check the airport’s website.
Good to know
Change your ticket
Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.
Cancellation & refund
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
Your flight is canceled
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.