Money-back guarantee

• If you booked your trip through SAS your ticket is refundable within 24 hours of purchase, regardless of ticket type. This applies when the ticket is purchased more than 24 hours before departure. For example, if you booked your trip at 5 pm it is refundable until 5 pm the next day, as long as the booking was made more than 24 hours before departure.

• If you booked your trip less than 24 hours before departure, the ticket is refundable up until 12 hours before departure. For example, if you booked a trip at 5 pm, for a flight that leaves at 11 am the next day the ticket is refundable until 11 pm.

If you change your mind

How to cancel

• You can cancel your trip by using the link in your confirmation email or in My bookings. The ticket cost is normally not charged, only reserved, and the reserved amount will be released immediately, depending on the card dealer. If the amount already has been charged it will be credited to the card you used to pay for the trip.

• It normally takes 3–5 banking days before the transaction shows on your statement.

Validity

• Applies to tickets booked directly on SAS website, SAS App or through Customer Service.

• The 24-hour money back guarantee applies if you cancel the entire trip and the ticket is purchased more than 24 hours before departure.

• If you change your ticket within 24 hours different rules apply, based on the ticket type.

• If you first change your ticket, and then cancel your trip within 24 hours of booking, you’ll get a refund for the price of the ticket, but not for the price of the change.

Cancellation insurance

If you bought cancellation insurance from Europ Assistance when booking on our website, and then cancel your trip, Europ Assistance will automatically refund the insured amount within 7–10 days.