Cancellation & refund

Refund rules differ depending on whether you or SAS cancels the trip. If your flight is canceled, you can find out what applies in SAS’ refund rules

General

Some tickets are fully refundable, while others are non-refundable, or require that you pay a service fee to process the refund, depending on the ticket rules. Refundable taxes are always refunded if you cancel a trip, regardless of ticket type.

Please note: If you cancel your trip, service charges, cancellation fees and any travel extras (e.g. pre-selected seat, meals, lounge access) will not be refunded.

If you’re traveling to or from the US, and cancel your ticket within 24 hours of purchase, you’ll receive a full refund according to our US money-back guarantee.

We recommend that you purchase travel protection or contact your insurance company to find out if you're covered if you cannot travel due to illness. Full refunds due to hospitalization apply only to US citizens.

Tickets issued by SAS

1. Go to My bookings

2. Enter your booking reference and last name or log in.

3. Open the booking and click "Cancel & Refund”.

4. Select the travelers and flights you’d like a refund for and click "Continue".

If for some reason you cannot apply for your refund online, please call SAS Customer Service for help.

Note! If your flight has been canceled by SAS, you can choose to rebook to another flight or claim a refund, either in the form of a SAS Travel Voucher or get your money back. This can be done in My Bookings

About SAS Travel Voucher

If SAS has canceled a flight and you'd like a refund for your ticket, you also have the option to choose a travel voucher for the refundable amount.

The voucher can be used for trips to all SAS destinations by you or another traveler. The voucher is valid for 1 year from the date of issue and any remaining amount is refundable after 1 year from the date of issue.

Tickets issued by a travel agent

To request a refund for a flight booked through a travel agent or online travel agency, we recommend you to contact the travel agent directly or fill out this online form

Cancellation due to visa rejection

You are responsible for all exit, entry, health and other documents required by law, regulation, order, requirement or other condition of the countries concerned.

With the exception of travel to and from China, only the fare paid will be refunded in accordance with the ticketing rule in the event of a visa rejection. If a visa is rejected to or from China, you can cancel a trip booked directly through SAS by uploading a copy of the official visa refusal

Cancellation due to death in immediate family

In the unfortunate event of a death within your immediate family, we will, of course help you cancel your trip and refund your tickets. Please fill out this online form

The refund process

1. After we've processed your refund request, we'll email you a refund notice to let you know the amount that will be refunded. No refund notice will be generated for tickets paid with points and cash.

2. The amount will be refunded using the original form of payment used for the purchase. Please note that it can take up to 7 working days, from you receive the refund notice, for the refund to be shown in your statement.

Lower refund than expected?

Refunds of tickets are dependent on the following:

• If you canceled your booking before your flight was canceled by the airline, your refundable amount is based on the rules that apply to your ticket.

• For SAS Go Light or a SAS Go Smart tickets, only taxes are refunded. The ticket fare and international/domestic fees/surcharges are not refunded.

• If you had a ticket refundable for a fee, the full amount minus the fee will be refunded, for example, in the case of SAS Plus Smart and SAS Business Smart tickets.

• If you've booked a round trip and only want to fly one way, your refund swill depend on the ticket rules for the unused part of the trip. In this case, you'll receive your refund after you've completed your trip.