4. Contact us

You can contact us at Customer Service through our Chat bot Turi for simpler questions, for more complex matters about payment, refund and rebooking you have to call us.

Before you call, did you know that the quickest and easiest way make changes to your booking is via My bookings.

Extended opening hours

Our opening hours are extended to:

  • 06.00 – 22.00 In Denmark, Norway and Sweden

  • 08.00 – 22.00 In other European markets and US (8am – 10pm)

If your flight is canceled

As many are traveling during the summer, there are limited available seats. This means that we unfortunately have limited possibilities to find a new seat within the same time frame as your current booking. We can instead help you rebook your ticket to a later date or apply for a refund. Thank you for your understanding.