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Accessibility of the SAS app

How accessible is SAS’ app?

The SAS app for iPhone and Android partially conforms to the accessibility standard EN 301 549, version 3.2.1. This means that some parts do not yet meet 4 Updated SAS accessibility statement – draft October 2026 all the requirements in the standard. This page describes the known problems in the app.

For help and more information, see Accessibility at SAS.

Known issues

At the time of writing, we are aware of the following main categories of accessibility problems:

  • Some buttons, choices and labels are not read out correctly by screen readers.

  • Screen readers do not always tell you if a choice is selected.

  • Screen readers do not always read out error messages and confirmations. For example, you may not hear that a field has an error.

  • When you move between steps in booking, it is not always clear where you are on the screen. This can be hard to follow with a screen reader or a keyboard.

  • The assistance request form does not always show errors clearly.

  • The seat map and the price calendar do not give enough information to choose a seat or a date with a screen reader.

  • In some windows, you cannot reach the close button with a screen reader.

  • The app supports larger text up to 150%. Some text does not get larger.

  • Some parts of the app cannot be used with an external keyboard.

  • Some text and buttons have low contrast against the background.

  • Some images and icons have no text description, or the description is not correct.

  • Some parts of the app also have accessibility problems that we are working on, for example check-in, rebooking and cancellation, and contact forms.

About this page

Published: 2025-06-28. Last updated: 2026-10-07

This page was last updated: 2026-10-07

This page was last updated: 2026-10-07