Scandinavian Airlines System (SAS)’s Customer Service Plan describes SAS’s customer service commitments consistent with US Department of Transportation regulations. Our Customer Service Plan is intended to provide you with information regarding SAS’s policies, procedures and methods for handling certain aspects of your travel on SAS. The Plan is explicitly separate from and not a part of SAS’s Conditions of Carriage
This SAS Plan is adopted for all scheduled flights to and from the United States operated or exclusively marketed by SAS.
Effective: 01 December 2019