General terms and conditions

This information notice summarizes the general terms and conditions for online purchase of airline tickets from SAS’ website and application.

If you are using our application: Unfortunately, we cannot support the booking feature in the US version of our application at the moment. Please visit our website

Summary of general terms and conditions

Seller is Scandinavian Airlines System Denmark- Norway-Sweden, a consortium established under the laws of Denmark, Norway and Sweden, and having its principle office at Frösundaviks allé 1, 195 87 Stockholm, Sweden” (”SAS”). The terms "we", “our” or "us" refers to SAS. The terms "you", "yours" and "your" refer to the person who accesses this website and or enters into the agreement with SAS.

These terms and conditions are valid for consumer purchase of airline tickets from our website, as well as the use of our website. Whenever a written information is required, this is fulfilled by the use of letter and email. Please review these terms and conditions carefully before using our website and/or purchasing airline tickets from our website. Your use of our website indicates your agreement to be bound by these terms and conditions in consideration of the access provided to the website.

We would also like to inform you that by purchasing airline tickets, special regulations apply. More information about these conditions is found in our General Conditions of Carriage and in the European Civil Aviation Conference's Airline and Airport Voluntary Commitment to Passengers.

Your order will be handled by our server (computer). An automatic order confirmation will be sent to you when we have received your order. Please read the order confirmation carefully and check whether it is in compliance with your order. Please note, however, that published reduced fare airline tickets may be sold out by the time you try to place your order.

All tickets sold on our website are delivered as electronic tickets (e-ticket). An e-ticket is issued immediately after your booking. An email will be sent you containing your reference code and ticket number as well as your flight details immediately after your e-ticket has been issued.

You can cancel your booking and receive a full refund within 24 hours of making the booking. If the ticket has already been issued, you will receive a full refund. However, if your booking is made within 24 hours before your scheduled departure, we will only permit cancellation and refund if you call us at least 12 hours before your scheduled departure. Contact us as soon as possible.

The fare may be displayed as price per flight leg, fare per person or fare excluding tax where the display of the fare including all taxes and fees is not possible or where this is related to the appropriate information on that specific page. The total fare, however, includes all government taxes, airport taxes and a service fee. The total fare will be shown before final confirmation.

Tickets must be paid by credit card. The total fare of your ticket(s) will be reserved on your credit card upon booking. SAS takes no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at the time of your booking. In this case, you will be notified of a cancellation of your booking by email.

Your credit card will be charged the total fare shortly after the reservation is made.

For each flight itself that relates to an airline ticket purchased on our website, we refer to relevant legislation as well as to our Conditions of Carriage.

Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.

We are committed to protecting your privacy and freedom and only process personal data in accordance with the applicable data protection legislation. How we process your personal data depends on whether you are a member of the EuroBonus program, or are a Profile Account holder or visitor of our website.

We have aimed at describing how we process personal data as transparently and clearly as possible in the below privacy policies. We invite you to read the policy applicable to you thoroughly and to contact our Data Protection Officer at if you should have any questions.

If you are a member of the EuroBonus program, please see our Privacy Policy for EuroBonus members. If you hold a Profile Account, please see our Privacy Policy for Profile Account holders. If you are only visiting our SAS website or application, we will process your personal data as described below and in our General Privacy Policy.

We use cookies to enhance your browsing experience on our website. For information on which cookies we use and how, please see our Cookie policy.

The content and information on the Website (including, without limitation, price and availability of travel services), as well as the infrastructure and layout (including, without limitation, underlying software code and data) used to provide such content and information, is proprietary to us or our suppliers and providers.

Accordingly, as a condition of using our Website, you agree not to use our Website or its contents or information for any commercial purpose (direct or indirect).

All trademark rights, copyrights, database rights and other intellectual property rights to the contents of the Website, (as well as the organization and layout of the website), together with the underlying software code, rest either with SAS or with its licensors.

While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from our website.

In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information on our website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

(ii) violate the restrictions in any robot exclusion headers on our website or bypass or circumvent other measures employed to prevent or limit access to our Website;

(iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

(iv) deep link to any portion of our Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

(v) publish, convey, sell, provide access to, or otherwise use information from our website on your or a third party’s website or platform, including information about our routes, tickets and prices for flights or coupons, without our prior written consent.

Use of any automated means or software to copy, extract, scrape or sell data from this website for commercial purposes, including to resell our flight tickets or coupons (in whole or in part), is prohibited. We reserve the right, without further notice, to take any action we deem necessary in the event of any unauthorized use of our website of any kind. Such actions may include cancellation of your trip, denied access to our Website or legal action.

We may improve or change, or terminate, our Website in whole or in part at any time without notice. We may also amend these Terms of Use at any time, and such amendment is effective immediately upon posting of the amended Terms of Use on our Website.
We may link to other internet sites on the Website, but we are not responsible for the content and information accessible through such internet sites.

These Terms of Use were last updated on 31 October 2022 and replace all previous versions thereof.