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Was your baggage delayed or damaged?

If your baggage was damaged or delayed, just fill in the information below so we can determine your compensation. Read more about delayed or damaged baggage.

What is your claim about?

Who does the claim apply to?

Booking details

* Required information

Booking reference: undefined
Flight number: undefined
Date of departure: undefined

Fill in your booking details below.

Please complete the following fields to continue
    Enter your booking reference
    Enter your flight number
    Enter a valid date

    Baggage Information

    * Required information

    PIR number: undefined
    Document:

    Add your PIR number and the required documents.

    If you dont have a damage report number please write: ARNSK00000

    To make a claim, you need to upload receipts for any expenses you incurred.

    You can only upload .jpg, .jpeg, .png and .pdf files. The maximum file size is 5 MB.

    Please upload a receipt

    Optional: Describe briefly what happened

    0 of 500 characters

    Reimbursement details

    Select how you’d like to be reimbursed.
    Please choose your preferred method

    SAS Voucher

    • Get an SAS Voucher for your next trip

    Read more about SAS Voucher
    BEST VALUE

    EuroBonus Extra points

    • Get your reimbursement as EuroBonus Extra points

    • 1 EUR = 100 Extra points

    Read more about EuroBonus Extra points

    Monetary

    • Get your expenses credited to your specified bank account

    • Processing times may vary

    Contact information

    * Required information

    Name: undefined undefined
    Email: undefined
    Eurobonus no.:
    Please complete the following fields to continue

      Add contact details for the main contact person for your claim. This person will be responsible for the claim and will receive the full refund unless otherwise specified.

      Please add a first name
      Please add a last name
      Please add a valid email address
      EuroBonus number should be 9 digits
      Please add the street address (up to 70 characters)
      Please add a valid city (up to 30 characters)
      Please add a valid postal code (up to 15 characters)
      Please select a country
      Please add a valid phone number
      You must certify that the information provided is true and correct
      You must accept SAS’ Terms & Conditions

      Read more about how SAS handle your personal data in our Privacy Policy

      If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

      An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

      For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

      You will need to refer your complaint to them within 12 months after our final response.

      CEDR can be contacted here:

      Centre for Effective Dispute Resolution

      100 St. Paul’s Churchyard

      London EC4M

      United Kingdom

      Tel: +44 (0) 20 7536 6000

      http://www.cedr.com/

      https://www.cedr.com/consumer/aviation/

      It's always good to keep in touch. We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters.

      For fast and safe handling please use our contact form to get in contact with the correct department. By filling in our form we will make sure that we have all information needed to handled your case.

      Our form is encrypted and will be the safest way to share your information with us.

      If you want to contact us by post, our address is:

      SAS
      Customer Care
      195 87 Stockholm
      Sweden

      SAS
      Customer Care
      Roald Amundsens vei 1
      2060 Gardermoen
      Norway

      SAS
      Customer Care
      Amager Strandvei 392
      2770 Kastrup
      Denmark

      If you need to contact us regarding a future travel or anything urgent you need to contact us by chat or phone.