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Was your baggage delayed or damaged?

If your baggage was damaged or delayed, just fill in the information below so we can determine your compensation. Read more about delayed or damaged baggage.

What is your claim about?

Please complete all required fields

Who does the claim apply to?

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Booking details

* Required information

Booking reference: undefined
Flight number: undefined
Date of departure: undefined

Fill in your booking details below.

Please complete the following fields to continue
  • Booking reference:

    We could not verify your booking reference. In order to check you have the correct booking reference, check your e-ticket or itinerary you received by email or log in to your SAS app and check your flight log. For upcoming flights you can also find the booking reference in “Manage my booking”. Note that your booking reference has 6 characters. If you still need help, contact Customer Service via chat or call

Enter your booking reference
Enter your flight number
Enter a valid date

Please complete all required fields

Baggage Information

* Required information

PIR number: undefined

Add your PIR number and the required documents.

Please enter your PIR number

To make a claim, you need to upload receipts for any expenses you incurred.

You can only upload .jpg, .jpeg, .png and .pdf files. The maximum file size is 5 MB.

Please upload a receipt

Optional: Describe briefly what happened

0 of 500 characters

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Reimbursement details

Select how you’d like to be reimbursed.


  • Get an SAS Voucher for your next trip

Read more about SAS Voucher

EuroBonus Extra points

  • Get your reimbursement as EuroBonus Extra points

  • 1 EUR = 100 Extra points

Read more about EuroBonus Extra points


  • Get your expenses credited to your specified bank account

  • Processing times may vary

Please complete all required fields

Contact information

* Required information

Name: undefined undefined
Email: undefined
Eurobonus no.:

Add contact details for the main contact person for your claim. This person will be responsible for the claim and will receive the full refund unless otherwise specified.

Please add a first name
Please add a last name
Please add a valid email address
EuroBonus number should be 9 digits
Please add the street address (up to 70 characters)
Please add a valid city (up to 30 characters)
Please add a valid postal code (up to 15 characters)
Please select a country
Please add a valid phone number

Please complete all required fields
You must certify that the information provided is true and correct
You must accept SAS’ Terms & Conditions

Read more about how SAS handle your personal data in our Privacy Policy

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If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

You will need to refer your complaint to them within 12 months after our final response.

CEDR can be contacted here:

Centre for Effective Dispute Resolution

100 St. Paul’s Churchyard

London EC4M

United Kingdom

Tel: +44 (0) 20 7536 6000

It's always good to keep in touch. We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters.

For fast and safe handling please use our contact form to get in contact with the correct department. By filling in our form we will make sure that we have all information needed to handled your case.

Our form is encrypted and will be the safest way to share your information with us.

If you want to contact us by post, our address is:

Customer Care
195 87 Stockholm

Customer Care
Roald Amundsens vei 1
2060 Gardermoen

Customer Care
Amager Strandvei 392
2770 Kastrup

If you need to contact us regarding a future travel or anything urgent you need to contact us by chat or phone.