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    • Special assistance

      We do everything we can to make your trip as easy and comfortable as possible, whatever your needs or abilities.

      Special assistance is subject to availability. You must request special assistance at least 48 hours before the flight. The service has to be approved before departure, otherwise we cannot guarantee assistance.

      For flights operated by SAS, you can request special assistance in My booking once you have booked your flight.

      For flights operated by other airlines, use the forms below:

      If you are travelling with Emotional support animal (ESAN), use the form below:

      For other medical conditions, see Health & medical conditions.

      Travel is for everyone

      • Certain types of disabilities requires assistance
      • Reduced mobility
      • Hidden disabilities
      • Seating on board
      • Service and emotional support animals
      • Damaged or lost physical aids
      We publicize information on the services we offer travelers with special needs and limited mobility as per safety regulations and EU Regulation 1107/2006.