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Our chatbot Turi handles our most common questions 24/7. If your issue is too complicated for Turi, you can live chat with one of our agents or give us a call during our opening hours.

Before contacting us, we recommend that you read our FAQs or use our search function to see if you can get your question answered. The quickest and easiest way to change, cancel or check your booking is to log in to My bookings.

Due to the recent strike, we have received a large number of requests for refunds. We are doing everything we can to process your case as soon as possible and ask for your patience and understanding that the processing time is significantly longer than usual. Unfortunately, we cannot predict the exact date when your case will be processed. If we need additional information, we will contact you.