If your flight is delayed
If your flight is delayed, we'll notify you as soon as possible based on the contact information in your booking as well as in the SAS app. If you're already in the air, we'll take care of you.
Your rights in the event of a delay
If your flight is delayed by more than 2 hours, you're entitled to reasonable meals and non-alcoholic beverages based on the waiting time. Just remember to keep all your receipts.
If you can’t reasonably return home and need accommodations due to a delay, you're entitled to stay in a reasonably-priced hotel overnight, as well as reimbursement for transportation between the airport and the accommodations. We’ll also cover the cost of 2 phone calls. Remember to save all receipts.
If you miss a connecting flight because of a delay, SAS will rebook you on the next available flight at no extra cost.
You're entitled to a full refund for your unused ticket if your flight is delayed by more than 5 hours and you decide not to travel. If you choose to cancel and request a refund for your flight, you won't be eligible for compensation related to the delay, such as meals, drinks or accommodations.
FAQs
Am I entitled to compensation for a delayed or canceled flight?
You may be entitled to compensation under European Regulation 261/2004 if your flight is delayed or canceled less than 14 days before departure and no suitable rerouting options are offered. Compensation is not available if the delay or cancellation is communicated more than 14 days in advance or if reasonable alternatives are provided. Show full EU 261 passenger rights
When am I not entitled to EU compensation for a delayed or canceled flight?
You’re not entitled to EU compensation under Regulation 261/2004 if:
You were informed of the delay or cancellation more than 14 days before your original departure date.
The delay or cancellation was caused by extraordinary circumstances beyond our control, such as severe weather, air traffic control restrictions, or security issues.
Please note that consequential costs related to a delay (such as lost work income or prepaid events) are generally not reimbursed.
For full details, see our Conditions of Carriage, EU passenger rights and the Montreal Convention
How do I get reimbursed for expenses?
If your flight is delayed by more than 3 hours upon arrival, you may be entitled to compensation under EU regulation 261/2004 (EU261), depending on the cause of the delay. Claim EU compensation
What does SAS provide if my flight is delayed and I need to stay overnight?
If your flight is delayed or canceled and you need to stay overnight, the ground staff at the airport will do their best to help you. If they can't find accommodations for you, you can make arrangements yourself at a reasonably-priced hotel. Just remember to save your receipts. We'll also reimburse transportation by airport train, bus or local public transport or taxi if necessary between the hotel and the airport if the flight is delayed until the next day.