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2025-04-09 12:46:38
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Welcome to our travel info center

Here’s where you can find information about your trip by topic or where you are on your journey.

Select main category

  • Before travel
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All information

  • Check-in & boarding
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  • At the airport

Baggage

Your baggage allowance depends on your ticket type, destination and EuroBonus membership level. When you book your trip, you’ll see what baggage is included in your ticket. If you already have a flight booked, log in to My trips to see what is included.

  • Carry-on baggage
  • Checked baggage
  • Special baggage
  • Restricted items
  • Damaged baggage
  • Delayed baggage

Delayed baggage

  • If you don't receive your checked bag when you arrive, report it as soon as possible so we can help locate your bag and get it to you as quickly as possible. You can report delayed baggage at the airport or online.

  • At the airport, report the delay at the service desk in the baggage claim area. If the desk isn't open, you can file a delayed baggage report online within 7 days of your flight’s arrival. Once you file a report, you can track the status of your bag.

Report delayed baggage

Track your baggage

You can track the status of your delayed baggage using your PIR number.

Check status of delayed baggage

FAQs





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Contact SAS Customer Service

For checking, changing or canceling a booking, or to add travel extras, the fastest option is to log in to My trips

Chat with us

Medium wait time. Our chatbot Ture can help you with the most common issues 24/7. And if Ture can't help, you can live chat with an agent.

Give us a call

Longest wait time. Get in touch by calling SAS Customer Service or our designated EuroBonus Gold/Diamond hotline.