Accessibility Statement at SAS

On flysas.com and in the SAS app, you can:

• search for flights and compare prices

• book flights and pay

• add services, for example baggage, a seat or special assistance

• manage your booking, for example change or cancel a flight

• check in

• see the status of your flight

• find travel information, offers and contact customer service

How booking works

When you book a flight online, you go through these steps:

1. Search. Choose where you travel from and to, the dates and the number of passengers.

2. Choose flights. See the available flights and prices, and choose a fare.

3. Passenger details. Enter the name and contact details of each passenger. You can also tell us here if you need special assistance.

4. Extras. Choose baggage, a seat and other services.

5. Payment. Check the summary of your booking and pay. The payment step has a time limit.

6. Confirmation. You get a confirmation by email. You can also find your booking on the website and in the app.

Before you travel, you can check in online or in the app. You can get your boarding pass in the app, by email or on paper at the airport.

How accessible are the website and the app?

Our website and app partially conform to the accessibility standard EN 301 549, version 3.2.1. This means that some parts do not yet meet all the requirements in the standard. The following pages describe the known problems:

• Accessibility of SAS’ website

• Accessibility of SAS’ app

Requirements we follow

The website and the app must meet the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882). Each EU member state has its own law that puts the directive into practice.

To meet these requirements, we follow the European standard EN 301 549, version 3.2.1. For websites and apps, this standard uses the Web Content Accessibility Guidelines (WCAG) 2.1, level AA.

How we work with accessibility

• Experts from Useit, a company that specializes in accessibility, audit the website and the app regularly with a combination of manual testing and automated tools. They test with screen readers, zoom, keyboard, voice control and other assistive technologies.

• We prioritize fixing identified accessibility problems as soon as possible.

• Experts also coach and guide our development teams, for example in design reviews before new features are built.

• Our website uses a design system with components that are designed and tested for accessibility. New features are verified before release.

• We have told our main external partners what we expect of them when it comes to accessibility.

Get help from customer service

If something on the website or in the app does not work for you, contact SAS Customer Service. You can call us or chat with us. Customer service can answer questions about the accessibility of our website and app. They can also help you change or cancel your booking, purchase additional services, or request assistance services at the airport. Persons with disabilities do not have to pay a service fee.

Help at the airport and on board

SAS offers free assistance if you have a disability or reduced mobility, permanent or temporary. For example, we can help you from check-in all the way onto the aircraft. You can also bring your own wheelchair or mobility aid free of charge.

Request assistance at least 48 hours before departure. You can do this when you book, under My trips, in the SAS app or by contacting SAS Customer Service.

On Assistance while traveling you can read more about the assistance we offer and how to prepare for your trip.

Flight information and changes

You can see the status of your flight in the app and on Flight status. If your flight is delayed, canceled or changed, we send you a message by email, text message or app notification. The message tells you what your options are.

Tell us about issues

If you find a problem that this page does not describe, please contact SAS Customer service

About this page

Published: 2025-06-28. Last updated: 2026-10-07