Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Make sure the contact details are up to date for all passengers traveling with you. You can review your contact details and your journey in My Bookings
If your departure is delayed by more than 2 hours, you are entitled to meals and non-alcoholic beverages in reasonable proportion to the waiting time. Expenses for meals and non-alcoholic beverages must be reasonable. Make sure to keep the original receipts.
If the delay will make you miss your connecting flight, we will book you on the next available flight free of charge.
If you need accommodation (and cannot reasonably return home), you are entitled to a hotel room when an overnight stay for one or more nights becomes necessary or when a longer stay than the one you planned becomes necessary. You are also entitled to transport between the airport and the place of accommodation. Expenses for hotel rooms and transport must be reasonable. You are also entitled to two phone calls or to send two emails.
Make sure to keep the original receipts.
If you choose not to travel due to flight delay more than 5 hours on departure, you are entitled to a full refund of your unused ticket. If you cancel and refund your ticket you are not entitled to delay services such as food, drinks, and accommodation.
To get a refund, log in to My Bookings
If your flight is canceled due to reason within our control you may be entitled to compensation in line with EU Regulation 261 / 2004 – a common set of rules all European airlines.
When you're not entitled to EU compensation
If you were notified more than 14 days before your original scheduled departure date
If SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.
Note: As a general rule we will not cover costs of a consequential nature, such as lost wages, vacation days, prepaid hotels, rental cars or event tickets.
Reimbursement of expenses
If you've incurred additional expenses due to a delayed or canceled flight, you can claim compensation through our online form
Make sure to attach a copy of your original receipts.
Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.