Progress

1 / 5

Downgraded or denied boarding?

If you were downgraded or denied boarding and you’ve received a compensation card, just fill in the details below to apply for compensation.

Booking details

* Required information

Booking reference: undefined

Compensation card ID: undefined

Fill in your booking details below.

Booking reference (e.g. XCYEO5) *

Enter your booking reference

Compensation Card ID (10/14 digits) *

Please enter a valid compensation card ID

Compensation details

Choose how you’d like to receive your compensation.

Please choose your preferred method

SAS Voucher

Get a SAS Voucher for your next trip

EuroBonus Extra points

Get your compensation in EuroBonus Extra points
1 EUR = 100 Extra points

Monetary

Get your compensation credited to your specified bank account
Processing times may vary

Monetary

Contact information

* Required information

Name: undefined undefined

Email: undefined

Eurobonus no.:

Add contact details for the main contact person for your claim. This person will be responsible for the claim and will receive the full refund unless otherwise specified.

First name *

Please add a first name

Last name *

Please add a last name

Email *

Please add a valid email address

EuroBonus number (9 digits)

EuroBonus number should be 9 digits

Street *

Please add the street address (up to 70 characters)

City *

Please add a valid city (up to 30 characters)

Postal code *

Please add a valid postal code (up to 15 characters)

Country

Please select a country

Phone *

Please add a valid phone number

I certify that the information provided is true and correct*

You must certify that the information provided is true and correct

You must accept SAS’ Terms & Conditions

Read more about how SAS handle your personal data in our Privacy Policy

If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

You will need to refer your complaint to them within 12 months after our final response.

CEDR can be contacted here:

Centre for Effective Dispute Resolution

100 St. Paul’s Churchyard

London EC4M

United Kingdom

Tel: +44 (0) 20 7536 6000

http://www.cedr.com/

https://www.cedr.com/consumer/aviation/

It's always good to keep in touch. We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters.

For fast and safe handling please use our contact form to get in contact with the correct department. By filling in our form we will make sure that we have all information needed to handled your case.

Our form is encrypted and will be the safest way to share your information with us.

If you want to contact us by post, our address is:

SAS
Customer Care
195 87 Stockholm
Sweden

SAS
Customer Care
Roald Amundsens vei 1
2060 Gardermoen
Norway

SAS
Customer Care
Amager Strandvei 392
2770 Kastrup
Denmark

If you need to contact us regarding a future travel or anything urgent you need to contact us by chat or phone.