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Latest updates

(Page updated  11JUN21 18:53 CET) 
Information will only be available in English.

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    Customers returning home within the next 3 days

    If you are holding a reservation for homebound travel within the next 3 days, you may use this priority number for assistance: 00 46 8 797 4100. All other services for later travel will be referred to our ordinary Customer Service number.

Entry restrictions

SAS strongly recommends passengers to keep updated and read the latest entry requirements  of their destination


Covid-19 test/travel certificate 

Covid-19 test/travel certificate in Sweden, Norway, Denmark and United Kingdom. More information about the service and how to take the test.


SAS Travel ready Center - Upload your travel documents

In our new Travel Ready Center SAS will review your COVID-19 Travel Documents online, and clear you for travel before you get to the airport. Travel Ready Center is available for selected destinations, check here to see if you can be pre-processed.



If you have a requested a refund/voucher you can check the status of your request
More information about the refund rules can be found on the Cancellation & refund page
Find the answer to our most common questions regarding refund/voucher, in our FAQ

If your flight is canceled

  • Refund options
  • Rebooking
  • Passenger rights

If you want to travel

  • Entry restrictions
  • Upload travel documents before your trip
  • Covid19 test/travel certificate
  • SAS traffic program
  • Mandatory to wear a face mask
  • Buy new ticket without change fee in SAS Plus

If you don’t want to travel

  • Cancel trip and get a SAS Travel Voucher
  • In case of positive COVID19 test
  • Apply for a refund based on the ticket rules
  • Rebook trip without a change fee for bookings made on/after 20 October 2020

Changes to our services

  • Carry-on
  • Domestic Transfer in Oslo closed from 23MAR21
  • EuroBonus
  • Fast Track
  • Food and beverages
  • SAS Lounges
  • Unaccompanied minor – children traveling alone

Other information